New Canadian Drain & Plumbing Ltd

Rating: 4.7 out of 5

New Canadian Drain & Plumbing Ltd reviews (1256)

  • Review from Jessey Tam
    Rating: 4 out of 5
    Review left on 13 Aug 2020

    Bathroom faucet replacement

    Wanted to replace rusted sink faucet and pipes... decided to call New Canadian D & P....very professional, offered several options for my problem and did an amazing job. Keep up the great work Mark!

    Answer from pro:

    Thank you for sharing your experience with New Canadian Drain and Plumbing. We are pleased to hear that your experience with our company was a positive one and that our technician was able to assist and fix your situation to your expectations. Please do not hesitate to contact us for any future inquiries. Stay safe and well, New Canadian Drain and Plumbing Ltd. 416-651-2990

    Reply created 14 Aug 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Aug 2020

    Sink hook-up including plumbing and fixing my toilet that had a malfunctioning piece.

    Mark was extremely professional, appraising each job and explaining the cost breakdown. He was efficient and made sure I tested the sink and the toilet before I paid. Beyond being professional, Mark was extremely kind and likeable. I would hire him specifically moving forward.

    Answer from pro:

    Thank you for sharing your feedback with fellow homeowners. We are happy to hear that you are satisfied with Mark’s knowledge and expertise. Please feel free to contact our office anytime and we look forward to working with you again. Thank you New Canadian Drain & Plumbing Ltd (416) 651-2990

    Reply created 11 Aug 2020
  • Review from Tina Ginglo
    Rating: 5 out of 5
    Review left on 8 Aug 2020

    Prompt, Patient, Polite, Professional

    An elderly couple in their mid 80s had a sewage backup in their basement toilet. With English as their second language they called on me for help. We have used New Canadian Drain and Plumbing in the past at our own home, so we called around 5:00 pm on Friday August 7th on the couple's behalf. Cassidy, the woman who took our call, said a technician could be at the house between 9-10 am the next morning. George arrived before 10 am and took care of everything. He called me a few times to keep me informed. He was patient, polite and professional with the elderly couple and myself. He explained everything clearly, fixed the problem and cleaned up the mess, which I understand was quite bad. George texted me photos and a picture of the receipt and he arranged it so that I could take care of the payment without having to come to the house. The elderly woman was so pleased with George (which is saying something because she can hard to please sometimes:)) and so was I. It is difficult supporting the elderly from a distance. Thank you for making this awful problem go away so quickly George and team!

    Answer from pro:

    Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with our efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us. Thank you, New Canadian Drain & Plumbing Ltd (416) 651-2990

    Reply created 11 Aug 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Aug 2020

    Amazing work and reasonable pricing

    Mark at New Canadian Drain & Plumbing did outstanding work. I had previously tried two other plumbers in an effort to fix my bath and shower water flow issue and they all wanted to break through the marble tiles to get to the pipes. This would have involved major construction and expense. Thankfully Mark quickly identified the problem and found a solution without damaging the tiles. I would highly recommend Mark at New Canadian Drain & Plumbing!

    Answer from pro:

    Thank you for sharing your feedback with fellow homeowners. We are happy to hear that you are satisfied with Mark’s knowledge and expertise. Please feel free to contact our office anytime and we look forward to working with you again. New Canadian Drain & Plumbing (416) 651-2990

    Reply created 6 Aug 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Aug 2020

    Toilet issue

    Mark - showed up on time - and did a great job with good advice. I would recommend to anyone with a similar problem. Thanks for coming on time mark.

    Answer from pro:

    Thank you for sharing your feedback with fellow homeowners. We are happy to hear that you are satisfied with Mark’s knowledge and expertise. Please feel free to contact our office anytime and we look forward to working with you again. New Canadian Drain & Plumbing Ltd (416) 651-2990

    Reply created 6 Aug 2020
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 27 Jul 2020

    Toilet

    Fixed both my toilets after another company told us we'd probably have to replace one of them. One wasn't filling up with water in the tank, the other was clogging. George was very knowledgeable and helpful.

    Answer from pro:

    We are happy to hear that George lived up to your expectations and resolved your plumbing issue quickly. Please feel free to call us anytime. New Canadian Drain & Plumbing Ltd (416) 651-2990

    Reply created 28 Jul 2020
  • Review from Farialle Pacha
    Rating: 5 out of 5
    Review left on 27 Jul 2020

    New toilets fixed

    Tony was super great, efficient and friendly. Would definitely recommend company and his service to friends and family in future. He was super tidy and very considerate considering I was working while he was removing and installing the new toilets. Thanks Tony!

    Answer from pro:

    We are happy to hear that Tony lived up to your expectations and resolved your plumbing issue quickly. Thank you for choosing New Canadian Drain & Plumbing as your plumbing service provider and we look forward to your continued business with us. Kind Regards, New Canadian Drain & Plumbing Ltd (416)651-2990

    Reply created 27 Jul 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Jul 2020

    Leaking pipe in basement ceiling

    I called New Canadian Drain for a leaking pipe. Tony arrived within an hour. The leaking pipe in the ceiling was more involved than initially anticipated. Tony was able to fix it as well as inform me of what will need to be done in the future. Tony was fantastic and very helpful

    Answer from pro:

    Thank you for sharing your feedback with fellow homeowners. We are happy to hear that you are satisfied with Mark’s knowledge and expertise. Please feel free to contact our office anytime and we look forward to working with you again. Stay Safe & Well (416) 651-2990

    Reply created 17 Jul 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Jul 2020

    Clogged Toilet

    We were so lucky to have Wynford as the technician. Our toilet apparently needed a second "snake" and he came for a second visit. He told us after the first visit the work was guaranteed and true to his word he fixed the problem...with no additional cost to us. He explained the problem to us and if we needed him again to just call. Would highly recommend him and New Canadian Drain.

    Answer from pro:

    We are happy to hear that Winford lived up to your expectations and resolved your plumbing issue quickly. Please feel free to call us anytime. Stay Safe & Well New Canadian Drain & Plumbing Ltd (416) 651-2990

    Reply created 17 Jul 2020
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 1 out of 5
    Review left on 16 Jul 2020

    Fixing leak under sink

    This company takes advantage of ignorance: I had a leak under the bathroom sink, which, as it turns out, took less than 15 minutes of work unscrewing a couple of supply lines, and putting two new ones in. The plumber arrived, had a look at the leak, and told me it would cost $400 to fix. I was startled, but agreed because I assumed it must be a big job, and I know plumbing is expensive. But when it turned out to be such a quick fix (the company has tried to tell me it was an hour of work: that's just not true -- he was up there for no more than 15 minutes) I asked him how he could justify charging $400 for such a small job. He said $280 was the minimum charge for the time, and then there were materials: he told me the two supply lines cost $30-$50 dollars each (a pretty big discrepancy). After he left, I looked up the price on-line and supply lines are listed for literally $5 at Home Hardware. ($4.69 was the cheapest one). Judging from the company's response to other negative reviews, the line seems to be 'we gave you a price, and you agreed.' True, but that doesn't make this an honest or fair transaction.

    Answer from pro:

    Good Afternoon, We are sorry to hear that you were not satisfied with your experience. According to our GPS our technician was there for over an hour and charged $340+hst to fix the leak under your sink. Here at New Canadian Drain and Plumbing we provide high quality supplies and services. We hope that you will accept this apology. New Canadian Drain and Plumbing

    Reply created 18 Jul 2020
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