New Canadian Drain & Plumbing Ltd

Rating: 4.7 out of 5

New Canadian Drain & Plumbing Ltd reviews (1295)

  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 4 Nov 2020

    Toilet replacement

    Tony came on very short notice to replace our toilet. He even arrived with a back up toilet in the van, just in case. He was pleasant, efficient and left everything very clean. Thank you Tony!

    Answer from pro:

    Thank you for sharing your experience. We are happy to hear that you were satisfied with the service provided by our technician Tony

    Reply created 7 Nov 2020
  • Review from Ted Szymanski
    Rating: 5 out of 5
    Review left on 21 Oct 2020

    Found mysterious intermittent water leak

    George at New Canadian Drain and Plumbing arrived to fix a mysterious intermittent water leak in the basement. He removed a cabinet, cut a drywall hole, and found a pin-hole leak in a pipe, that leaked intermittently. He installed a water shut off valve and fixed the pin hole leak. Overall great work.

    Answer from pro:

    Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with George's efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us. Until next time, take care. New Canadian Drain and Plumbing 416-651-2990

    Reply created 22 Oct 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Oct 2020

    Bathroom plumbing repairs

    A friend told me how quick and responsive New Canadian were to his plumbing problem. So I decided to call them for an estimate for the several things I needed done in my aging condo’s bathrooms. They sent Mark, who came immediately. Mark did everything, all over two days, working long hours to get finished. I was extremely appreciative. He was very professional. He was clear in his recommendations and he told me upfront how much things would cost. Everything was done well and he left my place in good order. Several weeks later, something leaked in my kitchen, and Mark came the same day and did a fantastic job replacing the old faucet and hose. Alexandra E

    Answer from pro:

    Thank you for choosing New Canadian Drain and Plumbing, and for sharing your experience with fellow homeowners. We are happy to hear that you are satisfied with the workmanship and expertise provided by our technician Mark. We look forward to working with you again in the future. Stay safe and Well New Canadian Drain and Plumbing 416-651-2990

    Reply created 20 Oct 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Oct 2020

    Repair leak

    The service technician was very helpful and pleasant. He figured out what was wrong and fixed it quickly. He advised me on equipment that could tell me if I had leaks in the future. Al in all very satisfied!

    Answer from pro:

    Thank you for sharing your experience. We are happy to hear that you are satisfied with the work provided by our technician and that he was able to solve your situation quickly and efficiently. Stay safe and well, New Canadian Drain and Plumbing 416-651-2990

    Reply created 16 Oct 2020
  • Review from Greg Murray
    Rating: 0 out of 5
    Review left on 14 Oct 2020

    High pressure sales and incompetent. Did not acknowledge their mistakes!

    Beware of New Canadian Drain and Plumbing. Called them to fix an obstruction in my laundry room floor drain. They instead insisted it was an issue between the stack and the main drain that does out to the street. They pressured me to give them a $1000 deposit so they could come back and dig up my front lawn for $5000+. I hesitated to accept this and I’m glad I got a second opinion. Turns out, the problem WAS in the laundry room floor drain. The second plumbing company I called identified a crack in the pipe underneath the laundry room floor. They snaked and scoped the laundry room floor pipe, successfully cleared the blockage and later returned, excavated and replaced the pipe under the laundry room. All of which at a fraction of the $5000 New Canadian wanted. I brought my complaint forward and they strung me along for 6 weeks until now they just hang up on me. Do yourself a favour and get a reputable plumbing company. These are the ones with the baby on the side of their trucks.

    Answer from pro:

    Hello Greg, Our technician came to your address on Saturday after hours. He provided upfront pricing to do the snake and camera which you accepted. When he did the camera inspection roots were located in the main drain outside. An estimate was provided to repair the drain where the roots had broken the drain. Our technician spent 2.5 hours plus travel time at your address. 1.5 months later you contacted our office requesting a refund because another company came to your home and replaced the floor drain. We then sent our supervisor to your home in good faith that you would allow him to reassess and discuss what is happening clearer. Upon arrival he requested to do his own camera inspection and you advised him that you were not interested to do his own camera inspection. The floor drain which the company replaced is not the main source of the issue and is only a branch off the main drain. The problem will reoccur in the future due to the broken pipe caused by the roots outside as seen on camera the first visit New Canadian Drain and Plumbing

    Reply created 15 Oct 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Oct 2020

    Drain Snake

    Had a plugged drain, called New Canadian Drain & Plumbing. They send George over who was a pleasure to work with. There were a couple of problems to solve along the way and he did a great job getting everything wrapped up. Thank you to the whole team.

    Answer from pro:

    Thank you for sharing your experience. We are happy to hear that George lived up to your expectations and was able to solve your issue to your satisfaction. We look forward to working with you again in the future and your continued business. Stay safe and well, New Canadian Drain and Plumbing Ltd 416-651-2990

    Reply created 9 Oct 2020
  • Review from Joanne
    Rating: 2 out of 5
    Review left on 4 Oct 2020

    Lack of own equipment

    Plumber came for sink issue, no card given, knew might be a problem with him when he ran tub, kept flushing toilet opening toilet tank top and told me a leak when in fact it was nozzle from flush apparatus that sprayed up., which he then noticed water went over fill line and he couldn’t adjust making it worse though he tried (which he wasn’t there for). Telling me I needed new contraption. Reason for call was to fix plugged sink and broken stopper, I had to supply bucket and paper towels which since he knew what call was should have brought, he didn’t clean up under sink mess or bucket mess after, He didn’t fix broken stopper just advised me price to repair after unplugging sink when I asked about it. Then out of the blue with no explanation he asked my age when writing bill, it wasn’t till this morning looking at your website I found answer as you give discounts to seniors. Not happy price, a plumber who sometimes I could not understand or he I, not bringing his own supplies for job, trying to tell me I had other problems or making things worse and apparently be given full details of job

    Answer from pro:

    Hello, We have read and understand your concerns which have affected your experience. All of your concerns will be personally discussed with our technician. Our management team would like to personally apologize for you experience not living up to your expectations. We hope you may accepot this apology and give our company another opportunity. Stay safe and well, New Canadian Drain and Plumbing

    Reply created 27 Oct 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Sep 2020

    Clogged sink

    Sink was clogged pretty bad in my condo. We thought it was a simple task but when Mark assessed the situation we learnt that it was much more critical as the clogging was across bathtub, and kitchen sink as well. He spent about 4 hrs getting the issue solved and didn’t stop until it was completely clear. He advised us about hanging a faucet that was also broken since it could cause flooding if left as it was. Overall good experience, they came just a couple of hours after I called.

    Answer from pro:

    Thank you for sharing your experience with fellow homeowners. We are happy to hear that you are satisfied with the knowledge and workmanship provided by our technician Mark. Please don't hesitate to contact the office for any future plumbing inquiries. Thank you and stay safe and well, New Canadian Drain and Plumbing. 416-651-2990

    Reply created 1 Oct 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Sep 2020

    Kitchen sink snake & under sink pipe replacement.

    Fifteen year old plumbing construction errors hastened the accumulation of grease in a pipe with very little slope. The sink connections were all glued with no removable section for maintenance and no effective venting. Esteban was very a knowledgable, hard working and effective plumber. Thank you so much!

    Answer from pro:

    Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with Esteban's efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us. Stay safe and Well, New Canadian Drain and Plumbing Ltd. 416-651-2990

    Reply created 29 Sep 2020
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 28 Sep 2020

    Water tank removal

    Mark was friendly, he arrived on time and was very professional. He assed the issue and listened to our concerns and answered all of our questions. Mark completed the job quickly and we are very happy with his service.

    Answer from pro:

    Thank you for sharing your feedback with fellow homeowners. We are happy to hear that you are satisfied with Mark’s knowledge and expertise. Please feel free to contact our office anytime and we look forward to working with you again. Stay safe and Well, New Canadian Drain and Plumbing 416-651-2990

    Reply created 29 Sep 2020
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