New Canadian Drain & Plumbing Ltd

Rating: 4.7 out of 5

New Canadian Drain & Plumbing Ltd reviews (1295)

  • Review from Ken Seeback
    Rating: 5 out of 5
    Review left on 29 Aug 2018

    Toilet Seal

    This was the second time Raymond came to our rescue. Great work as expected, Raymond was courteous and fast working. Our only toilet had a broken seal so we were in a desperate situation to say the least. He went above and beyond, not only fixing the issue but doing a better job at installing the toilet then it had been previous. New Canadian will continue to be our go to for any plumbing needs.

    Answer from pro:

    Hi Ken, we are happy to hear that you are continuously happy with our plumbing services delivered to you by Raymond. Thank you for your feedback and it is always great working with you. Until next time, take care.

    Reply created 3 Sep 2018
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 15 Aug 2018

    Repace kitchen faucet

    Very professional, work done quickly and and cleanly. Raymond was helpful and informative. The office let me know he was running a little late and he came within 10 minutes. Good service all around.

    Answer from pro:

    Hi Meghann, thank you for choosing New Canadian Drain & Plumbing and it was a pleasure working with you.

    Reply created 3 Sep 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Aug 2018

    Shower drain snaked

    I am very grateful to Raymond who helped resolve a reoccurring clogged shower drain issue that I was having for the past two years. Every few months, our second floor shower drain would back up and the water kept rising in the shower area. I called a plumber and he used a small snake to clear the clog in the P-trap. One month later, I had the same issue. I decided to call New Canadian Drain and Plumbing after reading some reviews. I am very happy that I did. Their plumber Raymond is highly skilled and knew exactly what to do. He snaked the entire pipe all the way to the stack and cleared whatever was causing the issue. I highly recommend New Canadian Drain and Plumbing for

    Answer from pro:

    Hi Dil, We are happy to hear that you are satisfied with the plumbing services delivered to you by Raymond. We appreciate your feedback and look forward to working with you again in the near future. Until next time, take care.

    Reply created 15 Aug 2018
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 3 Aug 2018

    Bathroom faucet

    I called to install a new bathroom faucet and within an hour Mike came. He was helpful and courteous. He explained the job and when he completed the install he showed us the work and allowed us time to inspect. He gave us some really great tips on what products are best. Overall, we would recommend New Canadian Drain & Plumbing to family and friends.

    Answer from pro:

    Hello, we are pleased to know that you are satisfied with our efficient workmanship and quick response times. It was a pleasure working with you and please feel free to contact our office for any future plumbing needs that may arise. Thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business.

    Reply created 15 Aug 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Jul 2018

    A great experience. Would highly recommend

    Raymond W. is and excellent plumber who I would recommend to anyone without hesitation. He is very knowledgeable and professional and went above and beyond just fixing our shower drain to offer advice on how to handle a few other plumbing issues let over from our reno. We will definitely use Raymond again.

    Answer from pro:

    Hi Chris, we appreciate your feedback and we are happy to hear that you are satisfied with the overall plumbing services that Raymond delivered. Thank you for choosing New Canadian Drain & Plumbing and we look forward to working with you again in the near future!

    Reply created 1 Aug 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jul 2018

    Clogged main pipe , grease and others things build up

    My service guy Armelin was very nice , he explained and showed me everything as he was as going thru it . He was very professional and personable. Would have him back anytime.

    Answer from pro:

    Hi Connie, thank you for your feedback on our overall services and we look forward to your continued business with us. Until next time, take care.

    Reply created 27 Jul 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jul 2018

    Fast, Professional and Courteous!

    I can't say enough great things about Raymond from New Canadian Drain and Plumbing! He came to fix a problem with our shower fixture today. He was prompt and efficient, diagnosed the problem within minutes, carefully explained what needed to be done and the cost, and then fixed it quickly and easily. He was polite and professional, and had a great sense of humour! I wouldn't hesitate to call New Canadian again, and I would certainly recommend them to anyone. Make sure you ask for Raymond!
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 24 Jul 2018

    plumbing to fix leak in a bathroom pipe

    We've been clients of this company since 2005. They used to give free estimates but no longer do this, eventhough their website clearly states "Get a free estimate". One of their plumbers estimated it would cost $3200 to fix the leak in a bathroom connecting pipe. The estimate being so outrageous, we did not give the go ahead for the work. However, we had to pay $200 for the estimate. "Free estimate"? I think not. No alternative to the fix was given. The plumber merely stated that if we choose the work to be done, they'll deduct the $200 from the cost quoted. So infuriating. Sorry to see that New Canadian Plumbing has gone the route of gouging its' customers. Looking for a new plumber.

    Answer from pro:

    We are sorry to hear that you were not satisfied with our services. Our company stands proudly by our proper business practises and advertising. We offer free estimates in the event that the leak is visible and can be visually diagnosed without conducting any work. However, if the leak is not visible and further investigation is required by our plumber in order to diagnose the plumbing issue, than we charge a service charge for the investigation and Diagnoses. Our plumber was at your property for over 50 minutes, which does not include travel time, and conducted an investigation in order to accurately diagnose your plumbing issue. His investigation included cutting your drywall and ceiling in order to access the leak and upon doing so, he discovered and informed you that the leak was coming from the connection to your stack which had to be replaced as well as the toilet flange connection and he subsequently provided you with a quote to do the above-noted repairs. Our plumber provided you with upfront pricing and was thorough and transparent in the service that he delivered to you and it is unfortunate that you feel that his time and services should be rendered free. New Canadian Drain & Plumbing is an honest and reputable company and we look forward to your continued business should you have a change of heart.

    Reply created 26 Jul 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Jul 2018

    Repair leaking shower faucet

    Called about our leaking shower faucet. Raymond arrived exactly on time and went right to work. Unfortunately the old handle would not come off. He went to buy the necessary components and was able to cut the handle off finally! It was a quick fix from there. Very happy!

    Answer from pro:

    Hi G. Slater, thank you for your feedback on our services and we look forward to working with you again in the near future. Please feel free to contact our office anytime!

    Reply created 25 Jul 2018
  • Review from Spencer Fisher
    Rating: 5 out of 5
    Review left on 21 Jul 2018

    Fantastic job at a fair price

    Had a root clogged clay sewer pipe under my basement floor. New Canadian also recommended back flow preventers and a new floor drain. They did an excellent job, despite the fact that the space was cramped and it was a couple of very high temperature days. The work was excellent and they tidied everything up. All the employees were pleasant and easy to deal with. We are very very happy. Highly recommend.

    Answer from pro:

    Hi Spencer, thank you for your comments on our services. We are proud to have been given the opportunity to fix your drain issue and to have our hard work and dedication recognized by our valuable customers. Please feel free to call us anytime should any future drain or plumbing issues arise and we would appreciate any and all recommendations. Thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to working with you again in the near future. Take care.

    Reply created 25 Jul 2018
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