New Canadian Drain & Plumbing Ltd

Rating: 4.7 out of 5

New Canadian Drain & Plumbing Ltd reviews (1295)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 May 2018

    Faulty Bathtub Faucet

    My bathtub faucet would not shut off. I called New Canadian Drain & Plumbing and indicated the matter was urgent and was told someone would be there within one hour. 30 minutes later, Raymond rang the doorbell. He assessed the situation and understood immediately what the problem which he explained in detail. When conducting the repair, he showed me the broken parts and provided reasons why this could have happened. He completed the repair within half and hour and brought my stress level down to zero! He demonstrated that the faucet was not working and asked me to also try. Raymond was extremely courteous, professional and a delight to speak to!

    Answer from pro:

    Hi Zirka, we appreciate your detailed feedback on our prompt and professional services. It was a pleasure working with you. Please feel free to contact our office anytime for any future plumbing or drain issues. Thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business with us.

    Reply created 3 May 2018
  • Review from RomanKo
    Rating: 5 out of 5
    Review left on 28 Apr 2018

    Quick response, courteous service

    We call New Canadian Drain & Plumbing every couple of years or so, as the kitchen drain becomes slow (and my 15" snake can't reach). Flat rate is quite expensive, but well worth it given quick response and courteous service, as these problems tend to occur on Friday night. Raymond was very nice, as all the others we met over the years. Motorized snake built from segments to any required length is very impressive, and they use a special tube to protect the floor tiles while the snake is rotating. Cleaned the floor afterwards. Good job!

    Answer from pro:

    Hi Roman, thank you for choosing New Canadian Drain & Plumbing as your go-to plumbers and we look forward to working with you again in the near future. Until next time Roman, take care.

    Reply created 30 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Apr 2018

    Back-up in Basement

    I called New Canadian and Ozan came that afternoon to check out the problem. He did a scope and showed me that the pipes were clogged - most likely by roots. He told me his team would be there the next day (a Saturday) and would dig up my basement, fix the problem and install a back flow which would qualify me for a rebate from the city. He explained the whole process very clearly. He told me he'd help me fill out the form and ensure that all the paperwork was done so that I'd receive the rebate. Then when they pulled out the pipes, he showed me the roots that had clogged my pipes. Once those pipes were cleared he could scope out in front of the house, where my pipe joined the city pipes and unfortunately there were more roots. A medium-sized job turned into a big job, and the price ballooned, but I was grateful that he did it because in time, I would've had another problem and another dig. Again Ozan explained each step of the process and how long it would take, and he was accurate throughout. His whole team was very professional and respectful of my home. I highly recommend this company.

    Answer from pro:

    Hi Kate, our team is very pleased to read your detailed feedback on our services. It is always rewarding when our hard work and dedication is recognized by our valued customers. Please feel free to call us anytime should you have any future plumbing or drain needs and we would like to thank you in advance for any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and it was a pleasure working with you. Until next time, take care.

    Reply created 13 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Apr 2018

    Water leak

    We had water leaking from the main floor ceiling. We could not figure out where it was coming from. Seyed ("Mike") came and after a pretty short time knew where the leak was coming from. He explained everything to us, gave us the price (admittedly, not cheap), called another colleague and the two of them had the leak fixed within a few hours. Seyed cleaned up after himself. He took the time to answer all our many questions, and discussed other medium-term issues we will need to deal with. If we have plumbing problems in the future (which undoubtedly we will, given the age of our house) we will definitely go with Mike from New Canadian Drain and Plumbing, and we can strongly recommend his and their services to anybody else as well!

    Answer from pro:

    Hi Uli,thank you kindly for your feedback on our services. We are happy to hear that you are satisfied with the professional workmanship and customer service from our plumber Mike. Please keep us in mind for any future plumbing needs or inquiries that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business.

    Reply created 11 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Apr 2018

    Installation of New Tap and Modification of Another Tap

    Prompt service and very professional. Answered all my questions with patience - a lot of troubleshooting had to be done and they took the time to contact manufacturers to get it done right. I would call again.

    Answer from pro:

    Hi Angela, we are pleased to know that you are satisfied with our prompt and professional service. Our team always goes above and beyond in providing efficient services to our valued customers. Please feel free to contact us for any future plumbing work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Take care.

    Reply created 10 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Apr 2018

    replaced the two shut off valves for the kitchen

    This outfit sent me a service person within the hour and replaced the two shut off valves for our kitchen. The quick service was appreciated as it stopped the water from leaking into our basement.

    Answer from pro:

    Hi Patricia, thank you for your feedback on our services. We are pleased to be of service to you. Please feel free to contact us for any future plumbing needs. Thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business.

    Reply created 10 Apr 2018
  • Review from s.j. thuma
    Rating: 5 out of 5
    Review left on 31 Mar 2018

    repair

    I have relied on New Canadian for more than 15 years. They have always been reliable, honest, efficient, and worth every penny spent and I have had some disasters! Most recently, I want to thank Armelin (Lino) for his sane advice and expertise in fixing EVERYTHING that was busted! So Happy!

    Answer from pro:

    Hi S.J, we are pleased to know that you are continuously satisfied with our overall services and we would like to thank you for your many years of business with us. Please feel free to call us anytime!

    Reply created 2 Apr 2018
  • Review from Edo Peled
    Rating: 5 out of 5
    Review left on 19 Mar 2018

    Great, knowledgeable service

    Jeff from New Canadian drain provided me with a quick assessment of the problem and a solution. The drain was clogged further than initially estimated, so a commercial "snake" was brought in and solve the problem. Jeff worked fast and gave me a fair price for the overall job, (ended up redoing the off balanced, under sink pipes). Thank you Jeff and the New Canadian Drain!

    Answer from pro:

    Hi Edo, thank you for sharing your experience with fellow homeowners. We are pleased to know that you are satisfied with our efficient workmanship and customer service. Please keep us in mind for any future plumbing needs. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time, take care.

    Reply created 21 Mar 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Mar 2018

    Emergency leak and toilet repair

    Ozan and Mike were very prompt, efficient and fair during a stressful time. They were prompt, efficient and followed up. They got the job done when they promised. I highly recommend this company. Thanks B

    Answer from pro:

    Hi B, it was a pleasure working with you once again and we are pleased that you are satisfied with the overall workmanship and customer service from Ozan and Mike. Please feel free to contact us for any future plumbing work that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business.

    Reply created 19 Mar 2018
  • Review from craig
    Rating: 5 out of 5
    Review left on 14 Mar 2018

    Sewerage Backup and Backwater valve installation

    We had a sewer back up in the basement. I called New Canadian Drain & Plumbing and they within 30 minutes to diagnose the problem. The plumber, Shendon, was thorough and professional. He located the problem and laid out our options for the repair. They came the next day with a large crew and fixed our broken sewer pipe and installed a backwater valve. Shendon, Imam and crew were a pleasure to deal with. They dug both outside and inside, but left both areas clean (and the basement re-cemented). We received a written quote for the work and were charged exactly what they quoted. I am very happy with the service.

    Answer from pro:

    Hi Craig, we are very pleased to know that you are satisfied with our efficient workmanship and honest customer service. It was a pleasure working with you and please feel free to contact us for any future plumbing work that may arise. Thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business.

    Reply created 15 Mar 2018
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