New Canadian Drain & Plumbing Ltd

Rating: 4.7 out of 5

New Canadian Drain & Plumbing Ltd reviews (1295)

  • Review from Harvey
    Rating: 5 out of 5
    Review left on 7 Mar 2018

    Sewer repair

    We had a sewer back up in our home. We called New Canadian Drain & Plumbing and they came right away to diagnose the problem. The worker who came, Shendon Brown, was thorough and professional. He located the problem and laid out our options for the repair. Shendon returned the next day with his crew -- at exactly the time they said they would arrive -- and fixed our broken sewer pipe. Shendon and the crew were a pleasure to deal with. They were careful, polite and always let us know how it was going. They had to break through part of a concrete garage floor and dig 5 feet or more to locate the broken sewer pipe but they did the work and left the area in immaculate condition. We received a written quote for the work and were charged exactly what they had quoted. We got good advice about how to minimize future drain problems. Work came with a 25 year guarantee. I would recommend Shendon and New Canadian Drain without hesitation or reservation and would use them for any future problems we would have.

    Answer from pro:

    Hi Harvey, we are very proud to know that you were satisfied with our overall services. It was a pleasure working with you as well and we look forward to working with you again in the future. Thank you in advance for all referrals that you make on our behalf. Until next time Harvey, take care.

    Reply created 8 Mar 2018
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 7 Mar 2018

    Leaky toilet

    We had a leaky basement toilet and called NCD&P because we had used them successfully in the past. The plumber came out within a couple of hours on a Sunday afternoon, he was friendly and knowledgeable re: the problem. A quick fix. Unfortunately, when he was replacing the tank, it slipped and broke and cut his hand very badly. He was more concerned with our broken toilet than his bleeding hand. We assured him that accidents happen (and they do), we sent him off to get stitches. He assured us that someone from the company would be in touch shortly. We received a call and arranged an appointment for the next day. Raymond arrived early and was friendly and eager to replace the toilet at no charge. He did his job with efficiency, cleaning up all the mess and disposing of the garbage. He was fast, courteous and professional - which is why I continue to use the company. Their staff are second to none. I just felt bad for the first guy...

    Answer from pro:

    Hello Dear customer, thank you for your feedback and for your patience this weekend. We value your ongoing business with us and we look forward to working with you again in the future. Please feel free to call us anytime!

    Reply created 7 Mar 2018
  • Review from Karel SWIFT
    Rating: 5 out of 5
    Review left on 7 Mar 2018

    Blocked Drain

    We woke up to a blocked drain in the bathtub. Whenever we ran the sink of kitchen taps, water was coming up in the tub full of gunk, so the problem had to be fixed asap. I called at 8:30 am, and New Canadian got someone there by 9:30 am. Raymond Wong, the plumbing technician, was terrific. He quoted a price up front, figured out how best to solve the problem, and when it was done, checked everything with me to ensure it worked. (If it sounds like a simple fix, it wasn't - old house with funky plumbing, so he had to cut into the kitchen drain to remove the blockage.) His work was fast and excellent and he was a pleasure to deal with. I would definitely rely on this company again. It was recommended by a friend, and I too will recommend it to others.

    Answer from pro:

    Hi Karel, thank you for your feedback on our services. We appreciate the opportunity to be able to show you our levels of efficient workmanship and customer service. Please keep us in mind for any future plumbing needs and we would like to thank you in advance for any and all referrals. Until next time, take care.

    Reply created 7 Mar 2018
  • Review from Leslie Beckett
    Rating: 5 out of 5
    Review left on 6 Mar 2018

    Drain services

    New Canadian has done all of my old drains when required. They have been very helpful with filling out the paperwork required by the City of Toronto. Recently they repaired at low cost the flapper on my back-up valve that a previous plumber had broken. They also snaked out my drain which had become blocked by a City tree on City property. Very prompt and knowledgeable.

    Answer from pro:

    Hi Leslie, thank you for sharing your experience with fellow homeowners. Assisting customers with their plumbing and drain issues is our specialty and we are very pleased to be of service to you. Please keep us in mind for any future plumbing work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to working with you again. Until next time, take care.

    Reply created 9 Mar 2018
  • Review from Jill E
    Rating: 5 out of 5
    Review left on 23 Jan 2018

    Excellent service!

    Danny from New Canadian Drain & Plumbing replaced my bathroom toilet. A special one had to be ordered to match existing pipes. The company was fast and efficient in ordering it plus arranging installation. The plumber who did the work was Danny. He was prompt, polite, professional and friendly. He explained clearly what the ptoblem was and how he would fix it. Danny gets A+ from me. I am very, very satisfied with the work and heartily recommend Danny and New Canadian Drain and Plumbing. Thank you!

    Answer from pro:

    Hi Jill, thank you for your wonderful feedback on our services. Danny is one of many from our team of experienced and professional plumbers aimed at delivering quality service to our valued customers. We are pleased to know that you are satisfied with our overall services and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time, take care.

    Reply created 24 Jan 2018
  • Review from Glynis Evans
    Rating: 5 out of 5
    Review left on 21 Jan 2018

    Excellent troubleshooting and customer service

    I had a sewage smell in the house and couldn’t figure out where it was coming from. I had Roto-Rooter take a look, and they mistakenly assumed I had a broken floor drain and quoted an expensive replacement which I did not need. I called New Canadian for a second opinion and was thoroughly impressed by their technician Lino. He did a thorough diagnosis and carefully explained the problem and options for repair. Many repairmen can be condescending, but Lino treated me with respect and took a true interest in helping me troubleshoot and solve my problem. He treated my problem as his own. New Canadian was very fast and efficient in responding to my call, and their technician Lino was excellent.

    Answer from pro:

    Hi Glynis, our team of professionals always aim to deliver the most efficient workmanship and customer service to our valued clients and it is rewarding each and every time when we hear feedback such as yours. It was a pleasure working with you and we look forward to working with you again in the future. Feel free to call us anytime.

    Reply created 23 Jan 2018
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 18 Jan 2018

    Fast and Reliable Service

    my kid just put an incredible amount of paper in the toilet and his babysitter instead of removing it ... just flush the toilet! I've requested their services at 7:30am and on the same day they where at my house before 9am. Raymond was the technician and he is very clear and technically knowledgeable. Very Professional.

    Answer from pro:

    Hello, it was a pleasure working with you and we hope that you continue to rely on New Canadian Drain & Plumbing for all your future plumbing needs. Until next time, take care.

    Reply created 18 Jan 2018
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 16 Jan 2018

    Misleading quote and shoddy work

    Was quoted by Lino to fix pipes and turn water back on for $310. I said let's do it. He broke the wall, fixed one pipe then found 3 more broken pipes. He didn't fix the others and all of a sudden the price jumped from $310 to $510. I was confused, so I told him to leave. I paid almost $600 for 1 pipe fixed and the water still not on. Very disappointing. When I called to explain the overcharge, I was told by the manager that he didn't quote me at $310 which he most certainly did. Very unprofessional and disrespecful behaviour. I also recently found out that he burned the insulation behind my bathroom sink instead of using a part to save it. This will now add another step for my bathroom reno. Save your money and go with another company.

    Answer from pro:

    Hi Nina, Your recollection of events from our service visit on January 10, 2018 is untruthful. When you contacted our office regarding a burst pipe in your washroom, we dispatched our plumber to your property to assess your situation. Upon further investigation, our plumber informed you that he would have to break open the wall in the washroom in order to diagnose where the leak was coming from. He also informed you that the cost to break open the wall to investigate the leak would be $190.00+H.S.T. to which you agreed. Upon your approval of the cost, our plumber opened the wall and found the leak to be coming from the toilet. He informed you that the cost to fix the burst pipe behind the toilet would be $320.00+H.S.T. Once again, you agreed to the cost and to the work and informed our plumber that you did not want the toilet to be removed. Upon completion, our plumber turned on the water and discovered another leak coming from the hose bib. He advised you that the cost to fix the burst pipe from the hose bib inside would be $260.00+H.S.T. You declined on the repair and stated to our plumber that you were insured with Enercare whom you tried to call but they informed you that they would not be able to make a house visit for the next three days which resulted in you calling a Plumbing Company. Subsequently, another leak was discovered from a burst pipe under your vanity sink. You informed our plumber that you would have Enercare fix the issue and you asked our plumber to break open the wall to expose the pipe as Enercare did not cover that aspect of the work. Our plumber kindly exposed the wall and removed the vanity sink for you at no additional cost. Once the wall was open, our plumber advised you of another burst pipe on the cold water pipe. You were very happy with our services and paid without any complaints. You only contacted our office to complain after Enercare made a house visit and made negative comments to you about our company and services. Our plumber provided you with step-by-step up-front pricing and only delivered the services to which you agreed upon. The services delivered to you by New Canadian Drain & Plumbing has been efficient and professional from beginning to end and we stand by our customer service and workmanship with confidence.

    Reply created 2 Feb 2018
  • Review from Beth Fraser
    Rating: 5 out of 5
    Review left on 8 Jan 2018

    Burst pipe repair

    Raymond did a great job. He showed us what needed to be repaired and did the work efficiently and thoroughly. I would recommend him as well as New Canadian Drain & Plumbing to anyone needing repairs.

    Answer from pro:

    Hello, It was great working with you and we look forward to working with you again in the near future. Thank you in advance for all referrals! Take care.

    Reply created 9 Jan 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Jan 2018

    Frozen pipes over New Years, fixed quickly and efficiently

    We had frozen pipes New Year's Eve. Raymond came by New Year's day within an hour of my calling. He had it thawed and running within a few minutes. Great service, polite, professional, respectful of the house (took off his boots before coming in further to prevent snow and slush all over) Gave me some tips to prevent it from happening again. Very satisfied.

    Answer from pro:

    Hi Ly, we are pleased to be of assistance to you during the holidays and we are very proud to know that you were satisfied with our efficient workmanship and customer service. Thank you for choosing New Canadian Drain & Plumbing and please keep us in mind for any future plumbing needs!!!

    Reply created 10 Jan 2018
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