New Canadian Drain & Plumbing Ltd

Rating: 4.7 out of 5

New Canadian Drain & Plumbing Ltd reviews (1295)

  • Review from Dillu Matto
    Rating: 5 out of 5
    Review left on 23 Aug 2016

    Pex Pie 90 Degree Leak

    Eric, came to my house and fixed the corner of the pex line where it was leaking. He was very kind, honest, and helpful. He recommended that I change the plastic L corners to a metal type to reduce risk of leaks. I was very satisfied with Eric's work and I recommend him to anyone looking for a job well done with affordable prices! Best plumber I've had, and I've had various come to my house for other jobs where they cut corners and leave you with leaky problems in the future. Thanks, Eric.

    Answer from pro:

    Hi Dillu, thank you for taking the time to share your thoughts and experience with fellow homeowners. We appreciate your positive feedback and we are very pleased to know that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would like to thank you in advance for any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Dillu, take care.

    Reply created 24 Aug 2016
  • Review from Harvey
    Rating: 5 out of 5
    Review left on 23 Aug 2016

    Sump pump repair

    Sump pump was not working. Called New Canadian Drain -- pleasant on the phone & fast service. Technician (Peter) came exactly on time, diagnosed the problem and offered options for solutions, including recommendation on most cost effective repair. Work done quickly. Very satisfied with their service.

    Answer from pro:

    Hi Harvey, thank you for your wonderful feedback on our services. We are very pleased to know that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Harvey, take care.

    Reply created 23 Aug 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Aug 2016

    Kitchen Sink Clog

    When our kitchen sink got clogged, we tried to clear it ourselves using different off-the-shelf products “guaranteed” to work, but to no avail. After several failed attempts, we turned to professional help and contacted New Canadian Drain and Plumbing. Although this was the first time that we’ve ever had to actually contact a professional plumbing company, New Canadian Drain and Plumbing made the process very straightforward. The receptionist was very understanding after we had described our situation and she was able to send out a plumber to our home that same afternoon. The plumber, Seyyed, arrived promptly as scheduled and even courteously took off his shoes before entering and getting to work. As he cleared the clog, he explained what he was doing and kindly gave us some practical tips on how to prevent future clogs. He was very thorough and also alerted us to a few problematic areas under our sink before proceeding to tighten the loose faucet from underneath and to re-solder a small pipe connecting the dishwasher to the main pipe. Not only were we happy to get our sink back so quickly, but it was in even better condition and exceeded our expectations. All in all, we had a very positive experience and found the services provided to be very courteous and professional. Thank you!

    Answer from pro:

    Hi CBL, thank you for taking the time to share your thoughts and experience with fellow homeowners. We appreciate your positive feedback and we are very pleased to know that your first-time experience with our company has left a positive and lasting impression. Please keep in mind that we are here to assist you with any future plumbing work or inquiry that you may have. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time CBL, take care.

    Reply created 8 Aug 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Aug 2016

    Replacement of Shut Off Valves with Ball Valves

    This is my 4th experience with New Canadian Drain and Plumbing and again, I am completely satisfied with their service. I was having an internal water valve converted to a ball valve as well as the shut off water valve in my garage to a ball valve. The internal valve was located in a tight area due to my basement being finished. Dane worked patiently to change the valve to ensure no damage to the work area in my basement. The outside/garage valve was much quicker and easier. He ensure that there were no leaks and as well the cleanup was excellent. Dane was very polite, showed up on time and explained all his work as he was conducting it. I will use this company again for any plumbing work. Also, the lady I spoke with to schedule the appointment was also very personable and polite.

    Answer from pro:

    Hi Monique, thank you greatly for your continuous business with New Canadian Drain & Plumbing. We are very proud to know that you are satisfied with our efficient workmanship and customer service time and time again. Please keep in mind that we will continue to be here to assist you with any future work or inquiry that may arise and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing as your #1 service provider and we look forward to your continuing business. Until next time Monique, take care.

    Reply created 2 Aug 2016
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 21 Jul 2016

    Sewage problem in garage

    In May my driveway collapsed. By June I had sewage oozing out of my garage floor and all around the base of it and it would intermittently run down my driveway. Initially considered to be a blockage but proved otherwise. New Canadian came in July. Shendon responded immediately to start diagnosing the issue. 5 days of hand digging ensued led by Roman and others. The garage floor was dug in four areas as well as part of the driveway. It was determined that the sewage pipe had blown apart and that sewage was being pumped up into the garage from the city system (a unique system on my street). All pipes were repaired, reconnected and checked after the city repaired the valve. Clean up was excellent. Fantastic group of people to work with, kind and courteous. Thank you Igor, Eman, Shendon, Roman, Nick and everyone else who worked on this unusual job. I would recommend your services anytime.

    Answer from pro:

    Hello Dear Customer, thank you for your wonderful feedback on our services. We are very pleased to know that you were satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time, take care.

    Reply created 22 Jul 2016
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 15 Jul 2016

    Very pleased!

    Very pleased with faucet replacement. They responded to me within an hour. Repairmen showed up to give a quote with an hour and was one time. They gave the lowest quote and had the job done in under an hour. Will use again and recommend them also. They came by and did a second job for me as well, replacing a valve in a basement. Very pleased once again and they are professional, fast and great to hire.

    Answer from pro:

    Hello Dear Customer, thank you for sharing your thoughts and experience with fellow homeowners. We are very pleased to know that you were satisfied with our quick response time and competitive rates. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time, take care.

    Reply created 22 Jul 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jul 2016

    major plumbing problem

    I called them with an emergency and they responded within an hour. It turned out to be a major job, and they came back the next day (Canada Day) to do the work. It was a tough, dirty job and they worked hard and got it done. This was my first experience with a major plumbing issue, but I will be calling them the next time I have any problem, big or small. Would highly recommend. Thanks to Peter, Iman, Roman, and Poya, who worked hard on a holiday to help me out.

    Answer from pro:

    Hi Jordan, thank you for your wonderful feedback on our services. We appreciate your positive feedback and we are very pleased to know that you were satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time Jordan, take care.

    Reply created 6 Jul 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Jul 2016

    Sewer Drain Repair

    We had a flood in our basement due to a blockage in the drain. Because of the flooding we had to act quickly and called in a well know drain company who told us the drain had collapsed and needed to be replaced. The day the repair was completed and the earth replaced they told there was another repair needed five feet away from the first and the whole drain should be replaced. We now had the time to get quotes and more information before we proceeded. Isaac from New Canadian Drain & Plumbing Co. scoped the drain and gave us all of our options, he was professional and courteous and answered all of our questions, an all-together different experience. The standard of work from Victor and Patrick was excellent, they are hard working and polite, the excavation was done with care and they replaced a lot more of the pipe than the cracked area. Issac also told us it is customary for clean outs to be installed, which the original company did not do, so he installed two at no extra cost. The cost of the work was a $1,000 cheaper than the first repair ( the prices from two other companies that quoted were also cheaper than the first company). Thank you Issac, Victor, Patrick and Anna. We will certainly recommend you to our friends and neighbours.

    Answer from pro:

    Hi Harry, first and foremost, thank you for taking the time out of your busy schedule to share your thoughts and experience with fellow homeowners. We highly appreciate your positive feedback and we are very pleased to know that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would like to thank you, in advance, for any referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time Harry, take care.

    Reply created 5 Jul 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jun 2016

    Install backwater valve

    I hired New Canadian Drain and Plumbing to install a backwater valve. The work was needed in order for me to upgrade my flood insurance. They had to dig into my newly sodded lawn, but both Isaac and Nikola assured me the lawn would be intact and pristine. They were true to their word. Service was prompt and professional. I recommend highly, would definitely use again. Great job.

    Answer from pro:

    Hi Shawn, Thank you for taking the time to share your experience with fellow homeowners. We appreciate your positive feedback on our services and please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time shawn, take care.

    Reply created 5 Jul 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Jun 2016

    Emergency service to fix a major leak in upstairs bathroom

    From the moment I contacted New Canadian they were courteous and attentive. The technician, Peter was very hard working and professional. I would not hesitate to call him again, and plan to the next time I have a plumbing need. Thank you so much Peter.

    Answer from pro:

    Hi Scott, Peter and our team here at New Canadian Drain & Plumbing would like to thank you for sharing your experience with fellow homeowners. We appreciate your feedback and look forward to your continuing business. Thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Scott, take care.

    Reply created 6 Jun 2016
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