New Canadian Drain & Plumbing Ltd

Rating: 4.7 out of 5

New Canadian Drain & Plumbing Ltd reviews (1295)

  • Review from Andrea Peixoto
    Rating: 5 out of 5
    Review left on 19 Nov 2015

    Back Water Valve Installation and Toilette Issues

    I am extremely satisfied with the job performed by Shendon Brown from New Canadian Drain & Plumbing Ltd. He assessed the issues. He is very knowledgeable and experienced because he offered me solutions that were cost efficient, compared to the other 2 quotes I received from other companies. He did the job. He was on time, he was polite, professional and cleaned up after himself. It was a pleasure working with this company and I highly recommend New Canadian Drain & Plumbing Ltd.

    Answer from pro:

    Hi Andrea, thank you for taking the time to share your thoughts and experience with fellow homeowners. We are very pleased to know that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would appreciate any referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Andrea, take care.

    Reply created 20 Nov 2015
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 18 Nov 2015

    Bathroom Plumbing in a Condo

    Called New Canadian for a leaky shower faucet. Danny was wonderful - he called ahead to ask some questions & was here during the scheduled time. He took a look at it & helped me determine the issue & then gave his advice. My condo building maintenance needs to fix a valve & Danny waited around to talk to the Superintendent & explain the issue. I really appreciated his time & experience. i would call again without hesitation.

    Answer from pro:

    Hello Dear customer, thank you for taking the time to share your thoughts and experience with fellow homeowners. We appreciate your feedback and we are very pleased to know that you were satisfied with our quick response time and High level of customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would appreciate any referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time, take care.

    Reply created 19 Nov 2015
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 18 Nov 2015

    Sewer Drain

    Basement Sewer Drain overflowed. I called the city of Toronto and they helped me determine that the problem was exterior right next to my house, therefore my responsibility. My ancient sewer clean out had broken. I called New Canadian Drain and set up an appointment within the hour. We scheduled the fix the next a.m.. Work was completed the next day. They took care of everything including inspection before and after the job, organized the city inspection, paper work for the city rebate, diggers, back fill. All work completed neatly, professionally and on time. Thanks Isaac and Anna.

    Answer from pro:

    Hello Dear customer, thank you for taking the time to share your thoughts and experience with fellow homeowners. We appreciate your positive feedback and we are very pleased to know that you were satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time, take care.

    Reply created 22 Dec 2015
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 17 Nov 2015

    blocked toilet

    Dan the plumber came in one hour, cleared the problem fast and professionally--very impressive,and well done. My only beef with the company is that charge$220 for a condo, and only190 for a home. I tried to get an explanation,and all they could say "that's the way it is" On the whole the fast service was appreciated even the cost was very high.

    Answer from pro:

    HI Silverman, thank you for taking the time to share your thoughts and experience with fellow homeowners. We are very proud to know that you were satisfied with our quick and efficient workmanship. Our price rates for services on building and condo apartments are different in comparison to services on a house being that it takes longer for our technician to do the service. Our technician has to find parking, carry his equipment up to the unit, use the elevators, provide the service repair and carry his equipment back down to his vehicle. Our technician, Dane, also went the extra mile to clean your vanity drain at no extra cost. We appreciate your generous feedback and please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business with us. Until next time Silverman, take care.

    Reply created 18 Nov 2015
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 14 Nov 2015

    Service line replacement

    A week ago I was abruptly hit with a service line leak, for the second time. After checking the local Yellow page and reviewing through home star I notice a familiar brand that have worked around my neighborhood depicting a baby. The lady Anna on the phone was polite and understanding and told me that a rep would come in the next 30-45 min. Issac actually came within that time period, and have quickly access the situation and gave a fair estimate. The next day Victor and his crew started to work on the site and display a high respect to the homeowner in keeping the site clean. The torpedo used to make the tunnel was later stuck underground due to wet soil, additional time was spent to retrieve it, at no additional cost to the owner. We were dumbfounded to found out that the last plumbers we hired took a short cut and simply connected the copper with the old lead pipe which burst. Issac also checked out other pipage due to the house being a century year old, at no additional cost. Pros: There was a leak 3 days later after the job was complete, in one of the fittings and Issac came and fixed it up explaining that water hinders the solder when soldering to stick thus leaks sometimes happens. Since NCDP gave us a unheard of 25 year warranty no additional amount was needed. The only cons about NCDP is that like most company LOYALTY among new recruits is low. When it was time to clock out one apprentice that had worked from 9am to 7.30pm decided to cut. Leaving behind Victor and the other apprentice to finish the job. However Victor kept his cool and finish cleaning up and keeping the area safe before leaving. Even in mud, blood, and sweat these men would get your job done.

    Answer from pro:

    Hi Captkaan, thank you for taking the time out of your busy scheduled to share your thoughts and experience with fellow homeowners. We appreciate your positive feedback and enjoyed reading your detailed review. We are also very proud to know that you were satisfied with our services from beginning to end, from your initial contact with our office to the efficient workmanship that was delivered by our team. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would appreciate any referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing as your #1 service provider and we look forward to your continuing business. Until next time Captkaan, take care.

    Reply created 16 Nov 2015
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 12 Nov 2015

    DRAINING A KITCHEN SINK BLOck

    After calling a few companies for a plumbing problem in my condo, I was relieved to learn that New Canadian Drain and Plumbing company does not charge for a diagnosis apart from the actual cost of fixing the problem. They also came within a few hours of my initial phone call. A guy named Isaac fixed the pipe in no time at all, and was quite professional. I recommend it to anyone looking for trustworthy plumbers.

    Answer from pro:

    Dear valued customer, we would like to thank you for taking the time to share your thoughts and experience with fellow homeowners. We are very pleased to know that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would appreciate any referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time, take care.

    Reply created 13 Nov 2015
  • Review from Lynne Gabriel
    Rating: 5 out of 5
    Review left on 10 Nov 2015

    Plumbing

    I called at 9 am about a blockage someone was at my house at 10 am and had the problem fixed in under an hour with great results. The young man Shendon Brown was very proffesional and did a great job!

    Answer from pro:

    Hi Lynne, thank you for taking the time to share your thoughts and experience with fellow homeowners. We are very pleased to know that you are satisfied with our quick response times and efficient workmanship. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Lynne, take care.

    Reply created 11 Nov 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Nov 2015

    Clogged drain

    This is my second time using New Canadian, and I have been very happy with their service every time. I felt very foolish after one of my baby's washcloths went down the bathtub drain, clogging it. I called at 8:30 PM and the plumber arrived half an hour later. Isaac resolved the problem quickly and was friendly and polite. He took off his boots when he entered my home, and cleaned the tub afterwards. I would definately use New Canadian again, and would ask for Isaac.

    Answer from pro:

    Hi Trudie, Thank you for taking the time to share your thoughts and experience with fellow homeowners. We greatly appreciate your positive feedback and we are pleased to know that you are satisfied with our efficient workmanship and quality customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Trudie, take care.

    Reply created 10 Nov 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Nov 2015

    Replacement of all the drain pipes in the basement, backflow valve, lead intake pipe and toilet installation.

    After discovering that the waterproofing in our basement was tied into a drainage system that had NO sewer backflow valve, I was in a panic. I called a few companies for a quote and was most impressed with Malik at New Canadian. He was extremely thorough, respectful and very informed. There were a number of other plumbing issues that came to light during the installation of the backflow valve (100 year old house with original drains) so we opted to do a full replacement. The work was done efficiently, as neatly as possible and with a tremendous amount of respect for the home-owners and the neighbours. The workmen were cheerful, hardworkers and lovely people. I cannot recommend this company enough. It is over a year later and I notice a difference in the water pressure and the drains. I am so happy that I chose this company.

    Answer from pro:

    Hi JP, thank you for taking the time to share your thoughts and experience with fellow homeowners. We appreciate your kind feedback and we are very pleased to know that you were satisfied with our knowledge, efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would appreciate any referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time JP, take care.

    Reply created 10 Nov 2015
  • Review from Nina
    Rating: 5 out of 5
    Review left on 8 Nov 2015

    Plumbing repair

    ISAAC from New Canadian Drain is a gift. After being ripped off by 2 other companies – he restored our faith that there are great guys out there that are honest, hard-working and willing to go the extra mile for their customer. We encountered Isaac after sewage backed up in our basement. Previously, we had another company come and snake out our plumbing which did nothing and we were duped with high charges. Isaac came in after and took a look at our issue and recognized right away that the plumbing connection done in our basement washroom by our contractor, first people to rip us off, was improperly done. The ongoing clogging and eventually sewer back up cannot be solved by snaking but required a complete rework of the plumbing in the basement bathroom. Isaac came in and had his guys dig up and fix what was needed with the least minimal damage to our newly renovated basement and bathroom. (It was painful to have our basement dug up but was necessary) He took the time to help us identify what was done wrong to the plumbing while educating us in the process. He also showed us what he and his company has done to fix the issue; basically a complete overhaul of the improperly installed pipes and install pipes that are properly fitted and slopes in the right direction. Basically pipes that actually work and not clog up. They also installed proper venting and proper hookup to the main drain line. He even recommend on what needs to be looked into our plumbing in the future in about 10-15 years. The kindness and care did not stop there. New Canadian Drain’s main office (ANNA) also helped us out in documenting the plumbing issues that Isaac and his team encountered when examining the work that was done by our contractor. With Anna’s assistance and Isaac’s detailed notes – we have proof of what was wrong with the plumbing installed by our “crooktractor”. We highly recommend New Canadian Drain to anyone – if only we knew of them beforehand. At least now we know who to call when plumbing emergencies come up or any plumbing work that needs to be done. You should hire them for any of your plumbing needs. They are a god-send. Superheroes to the rescue!

    Answer from pro:

    Hi Howard, thank you for taking the time out of your busy schedule to share your experience with fellow homeowners. We greatly appreciate your detailed feedback on our services and your review was such a pleasure for us to read. It is always very rewarding to our team when their hard work and efforts are recognized by our valued customers such as yourself and we are very pleased to know that you are satisfied with our efficient workmanship, customer service and professionalism. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would appreciate any referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing as your #1 service provider and we look forward to your continuing business for many, many more years to come. Until next time Howard, take care.

    Reply created 10 Nov 2015
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