New Canadian Drain & Plumbing Ltd

Rating: 4.7 out of 5

New Canadian Drain & Plumbing Ltd reviews (1295)

  • Review from Alicia-Jane Sobura
    Rating: 5 out of 5
    Review left on 7 Nov 2015

    leak repair

    I took a chance on New Canadian Drain and Plumbing from an advertisement and I have to say I was VERY impressed. The technician that came to my house was trustworthy, answered all my questions very concisely and charged a really reasonable price. They were very efficient and I would highly recommend this company to anyone who wants reliable service.

    Answer from pro:

    Hi Alicia-Jane, thank you for taking the time to share your thoughts and experience with fellow homeowners. We are very pleased to know that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain and plumbing as your service provider and we look forward to your continuing business. Until next time Alicia-Jane, take care

    Reply created 8 Nov 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Nov 2015

    Installation of Backwater Valve

    2 years ago I was unfortunate to have my basement flooded due to backwater overflow from a major storm. I needed a Backwater Valve installed, and had used New Canadian Drain and Plumbing for previous plumbing work in my home and was very satisfied, so I decided to use them again. Once again I was very pleased with New Canadian, they arrived when they said they would, maintained an impeccable work area (even the City Inspector had commented it was one of the cleanest installation and job sites he had seen) They had to work through a finished part of my home, and it was almost as if they weren't there (I wish all contract work was done this way) All in all, I am pleased once again with the workmanship delivered by New Canadian and will use them for all my future plumbing needs.

    Answer from pro:

    Hi Kevin, thank you for taking the time to share your thoughts and experience with fellow homeowners. We appreciate your positive feedback and we are very proud to know that you have been continuously satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would appreciate any referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing as your #1 Service provider and we look forward to working with you again in the near future. Until next time Kevin, take care.

    Reply created 5 Nov 2015
  • Review from Lucinda Coey
    Rating: 5 out of 5
    Review left on 2 Nov 2015

    sudden, huge leaking kitchen sing

    I came home to a huge leak under the kitchen sink, with 3 kids and hours until dinner I had to get this fixed fast, the sink was usable! New Canadian told me Issac would be here in an hour, he actually was! Issac assessed the problem quickly, and told me he could fix it before I had to pick up the kids from school. My drain was fixed, Issac was polite, efficient and cleaned-up after the job. This was first time using New Canadian Drain and Plumbing, they were fantastic and are highly recommended. Thanks, Issac and crew!!

    Answer from pro:

    Hi Lucinda, thank you for taking the time to share your thoughts and experience with fellow homeowners. We enjoyed reading your feedback on our services and we are very pleased to know that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would like to thank you in advance for any referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Lucinda, take care.

    Reply created 4 Nov 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Oct 2015

    Kitchen "P trap" replaced.

    I would like to say Thank you to New Canadian Drain & Plumbing. I called them a Saturday and the same day a plumber was at my door. I have called several places and New Canadian Drain was the one that I found to be reasonable pricing with a good quality of work. Najaf came in and examined the area and started working on it right away. He was extremely humble and very professional. He took off his shoes before even entering my unit - which clearly shows his respects to his customer!!! very considerate :) . I paid the amount and he left. After 5 days , I started noticing the pipe beside was wet . I called the company again - and they were very helpful and sent Najaf the same day to my unit. When he took a look at it, it was only a minor fix - the hot/cold valve was loose and he tighten it. I am very happy with the service that was provided to me by this plumbing company and I would recommended to anyone. Oh and I really love their logo of a little kid holding a tool - saying born to be a plumber! :) Thank you Najaf!!!

    Answer from pro:

    Hi Niruja, thank you kindly for taking the time to share your thoughts and experience with fellow homeowners. We appreciate your positive feedback and we are very proud to know that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would appreciate any referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time Niruja, take care.

    Reply created 2 Nov 2015
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 4 out of 5
    Review left on 28 Oct 2015

    Had outdoor pipe repaired in about an hour. Quick and efficient service!

    I saw this company's van on our street and it reminded me of needing my outdoor water pipe repaired. I needed to get it fixed before the cold weather, because the valve was broken and we could not shut the tap off. We had to always turn it off from inside the house. I called to see if they could come and fix it. They arrived in about an hour and I asked how soon he could do it. He said, "Today." The job was complete within a 2 hr window. Wow! Fast service!

    Answer from pro:

    Hello dear customer, we would like to take this time to thank you for taking the time out of your schedule to share your thoughts and experience with fellow homeowners. We highly appreciate your positive feedback and we are very pleased to know that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time, take care.

    Reply created 29 Oct 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Oct 2015

    Bathroom sink and shutoff value replacement

    Sia came to our home on the same day I called to provide a quote on replacing our bathroom sink. His estimate was reasonable and included a recommendation to upgrade my old shutoff values (no more leaks!). He was able to do the work the same day (although it was already after 4pm). He did a tidy, efficient job in a very friendly and professional manner. I would definitely use this company again for future plumbing jobs.

    Answer from pro:

    Hi Sharon, we would like to thank you for taking the time to share your thoughts and experience with fellow homeowners. We are very pleased to know that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Sharon, take care.

    Reply created 16 Oct 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Oct 2015

    Basement Drain Service

    I have been dealing with New Canadian Drain and Plumbing for the past 10 years and have never been disappointed with their services. They know their stuff and they do a great job. I have used this company for my mother’s home as well as my home for various plumbing issues that they were able to fix right away on the spot and they always stayed within the price that I was quoted. I am so happy with their services that I am recommending this company to all of you now.

    Answer from pro:

    Hi DadyKC, thank you for taking the time to share your experience with fellow homeowners. We, not only appreciate your positive feedback, but we also appreciate your continuous business over the years. Please keep in mind that we will continue to be here to assist you with any future work or inquiry that may arise and we would like to thank you in advance for any referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing as your #1 service provider and we look forward to continuing business. Until next time DadyKC, take care.

    Reply created 14 Oct 2015
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 7 Oct 2015

    laundry room, backflow valve

    it's such a long painful story...i can only give a few of the lowlites but the general point is that the people who came and did the work were inferior and the company did nothing to remedy the situation. Twice, i left work (unpaid) to meet them only to have them not show up. Shower fixture was installed backwards. (tenants burned themselves twice...but they figured it out eventually). Work was not expected by supervisor when completed as promised. When cutting floor tiles, they didn't cut along the grout lines (which would make repair easy for me). the reason? "it would create a lot of dust". Installed laundry room drain pipe that had no slope and it was unsupported for 5 ft span which obviously means draining was gonna be a problem. When hooking in drain for laundry room, they specifically told me that it would be tied in a few feet past sink drain to avoid backflow issues. this was not done. when I brought it up I was told "oh, that was extra". **** FACTS : - the shower is installed *BACKWARDS*. i invite you anyone to see for yourself. - i did NOT give my approval for job after completion. i voiced my disapproval and finally gave up. i have email trail to prove this. - the laundry drain was *NOT* tied in as it was explained to me. - to be clear, the supervisor did *NOT* come after the laundry job (but they did for the backflow valve).

    Answer from pro:

    Hi Derek, Let us start off by saying that we did our due diligence to meet and address your constant-changing plans for this plumbing job. When you contacted our company for this plumbing job, you were un-decisive and unprepared on how you were going to do it. You wanted us to put everything (drain lines and water supply lines) on the wall to avoid framing the wall. After we completed the work, you changed your mind and informed us that you wanted to take everything off the wall. Based on the fact that you did not want to frame the wall, we did our best to work around the pipes that were touching the wall to support it accordingly. Our workmanship including the installation and putting protective sleeves were completed correctly and up to code. Our plumber also installed the shower fixture correctly as it was tested multiple times upon completion of installation. The issue of burning hot water could possibly be that the hot water temperature was adjusted and set too high on the hot water tank. Let us make note here that New Canadian Drain and Plumbing DID NOT charge you for the shower fixture installation due to the volume of work that you were hiring our company to do. Our supervisor was on site multiple times throughout and after the work was completed to do inspections. He also discussed, with you, different ways to run the pipes for the new laundry sink. Overall, our workmanship was completed to code. Again, we did our due diligence in meeting all your plumbing requests and our work was inspected and approved by yourself. You were present during the time that we did work on your property and we always addressed every question and/or concern that you brought to our attention. New Canadian Drain & Plumbing has been in business for a very long time and we are a very reputable company. Your exaggerated feedback will not discourage our company from taking great pride in delivering exceptional service each and every time.

    Reply created 6 Nov 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Oct 2015

    Kitchen sink faucet repair

    Waking up early in the morning and finding out that my kitchen countertop is full of water due to the leaky kitchen faucet sink turned my bright and exciting day into a gloomy one. Getting help is the first thing that came into my mind. I like the power of the "word of the mouth advertising" i find it more convincing and real. I heard a lot about New Canadian Drain and Plumbing from my friends and co-workers. I immediately google their phone number and call them right away. To my amazed the technician arrived at 8:45 in the morning 30 minutes after I called them. The technician looks clean and polite. He assesses the problem; explain that the cartridge needs to be change, I find him knowledgeable in line with his job. He gives pricing upfront of $190+hst to supply and install the cartridge before he starts the work. After 30 minutes or so, he completed the work. I am impressed. Thank you New Canadian Drain and Plumbing for bringing back my bright and exciting day. No need to worry for flood in my kitchen while I was out for work. I absolutely recommend and use this company again if I will have plumbing issues that arises in the future.

    Answer from pro:

    Hi Nonette, first and foremost, we would like to thank you for taking the time out of your busy schedule to share your thoughts and experience with fellow homeowners. We greatly appreciate your positive feedback. Secondly, we are very pleased to know that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would appreciate any referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing as your #1 service provider and we look forward to your continuing business. Until next time Nonette, take care.

    Reply created 8 Oct 2015
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 1 out of 5
    Review left on 4 Oct 2015

    Backwater Valve

    This company installed a backwater protection valve at my home after our insurance company insisted upon it following a sewer back-up. The plumber who coordinated the work arrived quickly and work began the next day. The crew mostly arrived when they said they would over the next few days and the work passed inspection by the city. However, 3 weeks later we encountered another sewer back-up in our home. Representatives from our Region suggested that this would have been caused by faulty equipment or poor workmanship. New Canadian did attend the scene, fixed a broken flapper (which they said the Region likely caused), charged $80 to replace it and then another sum to put the camera into the drain to ensure there were no additional blocks in the drains into our home. The plumber tried to suggest that we had thrown excess toilet paper or paper towel in our toilets which caused the clog to the valve. This DID NOT happen. I repeatedly asked for advice about how to prevent this from happening again in the future and the answer was not very helpful (check it more often...right...but it had only been 3 weeks since install). After a review on this site, the company had the plumber contact me (vs. the owner of the company) and ask me to remove my review. I insisted I would not because what I wrote was truthful. Rather than continue a hostile discussion, I told him I would contact the company directly. The owner (or any manager of any kind) refused to speak with me despite my repeated requests. Instead, the poor lady who answers the phone was stuck as an intermediary. Ultimately, they did offer me $100 credit on the work but I never received the credit and the company keeps protesting this review. When I finally had another plumber out, they found 2 flappers on the valve (when there should have been just one).

    Answer from pro:

    Hi Lisa, when we completed the back water valve installation on your property, the City inspector came to site and inspected the back water valve and passed the inspection. When you contacted our company weeks after we completed the back water valve installation, our technician came to your site and discovered that the flapper was already pulled out from the back water valve and was broken and that an excess amount of toilet paper caused your sewer to back up again based on the camera scope that he did on your drain. Our technician advised you to monitor the valve and contact our office if the issue re-occurs but in the meantime, to not flush excess amounts of toilet paper down the toilet because it will jam and cause your sewer back up again. As well, any knowledgeable and experienced plumber would understand that it is impossible to have two flappers on one back water valve. Our staff displayed astounding customer service and addressed your concerns from your initial interaction with our company and we do not appreciate our reputable Company name being tainted with your review that contains information that is fallacious.

    Reply created 26 Oct 2015
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