New Canadian Drain & Plumbing Ltd

Rating: 4.7 out of 5

New Canadian Drain & Plumbing Ltd reviews (1260)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jan 2014

    Blocked sewer pipes and interior waterproofing

    Sewage in the laundry tub led to the miserable discovery that tree roots had completely blocked the sewer pipe four feet inside the house and were intruding steadily in three other places. Malik arrived when he said he would the day after my phone call despite the company being busy with burst pipe repair across the city. We agreed on a price, which was written up carefully and in detail. Five major holes in the basement floor later, all interior pipe was replaced plus a three foot run outside and a backwater valve installed, with the necessary City rebate paperwork handed over and explained in detail. While there were some minor communication issues with the crew, all in all the complexity of the job in a cramped space and old house went well. I appreciated that I could call Malik or the office any time, and both were extremely responsive and professional. Replumbing to code for the laundry appliances and kitchen drain and installation of a new floor drain and hook up of the high efficiency furnace's drain hose were added in to the job, which I appreciated. The cost is still scary, but fair given the sheer amount of work involved. Hire these guys to check the pipes if you're buying a house. It's what we should have done.

    Answer from pro:

    Hi Julie, we would like to thank you for taking the time out of your busy schedule to share your thoughts and experience with fellow homeowners. We appreciate your positive feedback and we are very pleased to know that you are satisfied with our quick response time, efficient workmanship and exceptional customer service. It was a pleasure for us to work with you as well. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to working with you again in the future. As well, we would like to thank you in advance for any referrals you make on our behalf. Until next time Julie, take care.

    Reply created 20 Jan 2014
  • Review from Keith B
    Rating: 5 out of 5
    Review left on 14 Jan 2014

    Plumbing

    After another company never showed up after waiting all day, I called New Canadian. (I didn't want to call, because I wanted to use a smaller company, and wanted to have a one to one relationship with a plumber). But, they showed up that very same to night, to totally diagnose the problem and make arrangements to come back and fix the leak. To my surprise, you can also have a one to one relationship with a plumber and continue using the same plumber for future problems. Would I call New Canadian back? YES!

    Answer from pro:

    Hi Keith, thank you kindly for taking the time to share your experience with fellow homeowners. We appreciate your feedback and are pleased ot know that you are satisfied with our immediate response times and efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquriy that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time Keith, take care.

    Reply created 15 Jan 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Jan 2014

    Broken frozen pipe

    A pipe broke due to the cold. I called at 1:05pm for help. By 2:25pm the problem was fixed and our water was back on. The plumber we had was knowledgeable very polite and very fast. He also helped us clean up some of the mess from the leaks. I can't thank them enough.

    Answer from pro:

    Hi Matthew, we would like to thank you for taking the time out of your busy schedule to share your thoughts and experience with fellow homeowners. We highly appreciate your positive feedback and we are very pleased to know that you are satisfied with our efficient workmanship, quick response time and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that you may have. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to working with you again in the near future. Until next time Matthew, take care.

    Reply created 8 Jan 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Jan 2014

    Burst pipe repair

    Burst pipe in extreme cold weather necessitated an emergency repair. The repair tech showed up in under 2 hours and fixed the problem quickly. He also made some very helpful comments about how to improve our system so the problem doesn't occur again. We'll probably call them back in the summer to take on the improvements.

    Answer from pro:

    Hi Allison, we would like to thank you for taking the time out of your busy schedule to share your thoughts and experience with fellow homeowners. We kindly appreciate your positive feedback and we are very pleased to know that you are satisfied with our quick response time, efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Allison, take care.

    Reply created 6 Jan 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Jan 2014

    Laundry room plumbing

    I called during quite a busy time for plumbers (right after the ice storm) but was giving an extremely reasonable 1 hour window for the next day. The gentleman that arrived (Lawrence) was courteous, friendly, and professional. I got the real sense that he took pride in his job and was happy to be here helping me. He did a clean and thorough job and was mindful of several abnormal requirements that I asked for. To top it all off, I happened to run into him at the hardware store the next day and he was kind enough to offer to help me pick out a few miscellaneous items I still required for the laundry room. I will use New Canadian Plumbing for any future needs. Highly recommend.

    Answer from pro:

    Hi Andrew, first and foremost, we would like to thank you for taking the time out of your busy schedule to share your overall thoughts and experience with fellow homeowners. We appreciate you kind feedback. Secondly, we are very pleased to know that you are satisfied with our efficient workmanship and customer service. Laurence, as well as all of our staff, continiously aim for customer satisfaction and it is always rewarding to hear feedback from our customers such as yours. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Andrew, take care.

    Reply created 3 Jan 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Dec 2013

    Plumbing - Burst Pipes After Ice Storm

    Thank you for sending us plumbing technician Lawrence W. He gave us the best professional service. He was always punctual, helped us with our burst pipes and managed the situation well. We'll definitely recommend you to friends. Thank you!

    Answer from pro:

    HI MD Pratt, We would like to thank you for taking the time to share your thoughts and experience with fellow homeowners. We appreciate your positive feedback and we are very proud to know that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would like to thank you in advance for any referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to working with you again in the New Year. Until next time, take care and Happy New Year.

    Reply created 31 Dec 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Dec 2013

    plugged outdoor waste drain and new back flow preventer

    Have been trying to find a replacement for my plumber that retired. Tried 3 others before using New Canadian. Was very pleased with the service which was prompt, minimal mess and very good about explaining the problem. They are definitely my new plumbers.

    Answer from pro:

    Hi Mrs. Moles, we would like to firstly thank you for taking the time to share your positive thoughts and experience with fellow homeowners. We greatly appreciate your kind feedback and we are very pleased to know that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your #1 service provider and we look forward to working with you in the New Year. Until next time Mrs. Moles, take care and Happy Holidays!

    Reply created 23 Dec 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Dec 2013

    new drain and clean out

    Great Service and kept the work area very clean, were very knowledgeable . Were very good with followup and communication. They do not cut any corners and explained the building codes very well. Would definitely recommend their services.

    Answer from pro:

    Hi Paul, We would like to thank you for taking the time out of your busy schedule to share your thoughts and experience with fellow homeowners. We greatly appreciate your kind feedback and we are very pleased to hear that you are satisfied with our honest and efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that you might have. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to working with you again in the New Year. Until next time Paul, take care.

    Reply created 19 Dec 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Dec 2013

    Back Water Valve

    I hired New Canadian Drain and Plumbing to install a back water valve for me. They showed up on time and went straight to work. The team worked hard from morning to evening and answered any questions that I had. They took care of obtaining a City permit and booking an inspection for me and the price was more than reasonable for the amount of work that they put in. I would highly recommend this company to anyone who is looking for a reputable plumbing company that they can rely on. Great job guys.

    Answer from pro:

    Hi Adam, we would like to thank you first and foremost for taking the time to share your thoughts and experience with others. We appreciate your kind feedback and are very pleased to know that you are satisfied with our efficient workmanship and competitive rates. Please keep in mind that we are here to assist you with any future work or inquiry that you might have. Once again, thank you for choosing New Canadian Drain & Plumbing as your #1 service provider and we look forward to your continuing business in the New Year. Until next time Adam, take care.

    Reply created 19 Dec 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Dec 2013

    plugged drains

    Messages: I had to write to tell you how pleased I am with the excellent service I was given last Friday. After a call the night before I was told the next morning the repair man would come by 8 am. He did. Sheldon- what a competent friendly gentleman – diagnosed problem and called in two very competent men to do the repair. (tree roots – dig up basement floor etc.) All was finished by early afternoon. The were impeccable with their clean up! I wish to commend your company and particularly Sheldon. While he was here my phone lines went down. Unbenounced to me he contacted Bell and had them repair asap! (I was told by Bell it would be at least 24 hrs). He was such a gentleman and I wish him well. After completion and payment I noted there was a senior's discount. Contacted them and they are sending a rebate of discount.

    Answer from pro:

    Hi Patricia, first and foremost, we would like to thank you for taking the time to share your experience with fellow homeowners. We highly appreciate your positive feedback and we are very pleased to know that you are satisfied with our efficient workmanship and customer service. Our team here at New Canadian Drain & Plumbing continiously strive for customer satisfaction and it is always rewarding when we hear feedback from our valuable customers such as yours, Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to working with you again. Until next time Patricia, take care.

    Reply created 18 Dec 2013
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