New Canadian Drain & Plumbing Ltd

Rating: 4.7 out of 5

New Canadian Drain & Plumbing Ltd reviews (1295)

  • Review from GTA
    Rating: 4 out of 5
    Review left on 26 Sep 2013

    Drain Clearing

    A trusted plumbing contractor suggested I give this company a call when they were unable to service our needs this time around. New Canadian was able to provide timely, courteous service. Caveat: Potential clients should be wary of unnecessary electronic camera use (extra charge). Do not be afraid to ask questions. If the technician is professional, honest and competent, he or she will take the time to expain.

    Answer from pro:

    Hi GTA Resident, First and foremost, we would like to thank you for your positive feedback on our quick response time and our courteous customer service. Secondly, upon arrival to your site, our technician recommended to carry out a camera inspection to accurately identify the problem with your drain. Our technician advised you to firstly do the camera inspection instead of snaking the drain as it is a requirement in the City of Toronto to contact Enbridge Gas for gas locates prior to snaking the main drain. Our recommendation was not intended to apply additional or unnecessary charges to your service, but rather to assist you in finding a long-term solution to your drain issue. We are a very reputable company and we continue to have our customer's best interest at heart.

    Reply created 3 Oct 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Sep 2013

    fridge water line

    I called them up to install a new water line for a new fridge. The service man was very friendly. He did a good job at hiding the line under the counter and cleaned up afterwards. It was just a small job but I would used them again for any other plumbing jobs I need to have done.

    Answer from pro:

    Hi Denise, Thank you for taking the time to share your thoughts and experience with fellow homeowers. We greatly appreciate your positive feedback and we are very proud to know that you are satisfied with our efficient workmanship and cleanliness. Please keep in mind that we are here to assist you with any future work or inquiry that you may have. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time Denise, take care.

    Reply created 12 Sep 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Sep 2013

    Backflow valve installation

    Called NCD&P Ltd as my basement had flooded.After thoroughly examining the basement Igor from NCD&P determind that no backflow valve had been installed When the house was built ! Within 2days the NCD&P team had obtained the permit and completed the job. The work was clean and very professionally done. Many thanks to the team from New Canadian Drain & Plumbing for making this a very easy and stress less project For me !, Would not hesitate to recommend or use their services again.

    Answer from pro:

    Hi Aris, we would like to thank you for taking the time to share your thoughts and experience with fellow homeowners. We highly appreciate your positive feedback and we are very pleased to know that you are satisfied with our workmanship and professionalism. Please keep in mind that we are here to assist you with any future work or inquiry that you may have and we would like to thank you in advance for any referrals that you make. Thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Aris, take care.

    Reply created 7 Oct 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Sep 2013

    Industrial Building Drain Overflow

    Given all of the rain this year we were running into constant problems with our storm drains backing up and flooding our warehouse docks. Igor and his team were able to create a viable long term solution to our drainage infrastructure. We are very happy with the solution and our parking lot remains puddle free even in the heaviest rains.

    Answer from pro:

    Hi Ken, First and foremost, we would like to thank you kindly for taking the time out of your busy schedule to share your thoughts and experience with fellow homeowners. We appreciate your feedback and we are very pleased to know that you are satisfied with our efficient workmanship and customer service, from beginning to end and that we were able to provide you with a long-term solution to your drain problem. Please keep in mind that we are here to assist you with any future work or inquiry that you may have. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time, take care.

    Reply created 6 Sep 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Aug 2013

    Replacing underground pipe

    We've had 2 visits. First, overflow in shower, snaked and cleared drain. No charge!!! Never heard of a plumber giving a homeowner a break. Second replace pipe, going underground. Had to take out part of lawn, everything back the way it was. Crew did a fast and clean job. Excellent service. Fair price. Will definitely use again.

    Answer from pro:

    Hi Shawn, Let us start by thanking you for taking the time out of your busy schedule to share your experience with fellow homeowners. We highly appreciate your positive feedback and are pleased to know that you are satisfied with our services from beginning to end. Please do not hesitate to contact us again should the need arise. Once again, we would like to thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time Shawn, take care.

    Reply created 28 Aug 2013
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 22 Aug 2013

    Backwater valve installation

    New Canadian came to install a toilet and convinced me to do a backwater valve instead. Little did they know what they were in for - the pipe diameter in our house was non-standard and they couldn't procure the right valve. They got the job done, but I was surprised they had never seen a non-standard pipe before and knew so little about non-standard stuff. Made me think they are not really the "master plumbers" they might purport to be. Nonetheless, a decent job and no hard feelings. I have since discovered other more experienced plumbers that I will use in the future.

    Answer from pro:

    When we came out to your site to install a new back water valve, we discovered that your main drain in the basement was completely all new 6" PVC pipe which is not up to Code according to City Standards. If the work on your main drain was performed by another plumbing company or certified company, they would have never installed 6" PVC pipe; rather, they would have installed 4" PVC pipe as per City code. For this reason, we had difficulty obtaining a 6" back water valve as it is not approved by the City.

    Reply created 6 Sep 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Aug 2013

    install Back Water Valve & replace old pipe

    After a small flood in July and a dehumidifier that never stopped pumping water, I called several companies. New Canadian Drain & Plumbing were first at the door, along with a very competent representative named Ives. Ives convinced me to send a scope down to have a peek at my problems. The team arrived the next day even though it was the August long weekend. They continued the work, bearing the waiting period of the City inspector, and completed the enormous undertaking in a very professional and well administered fashion. My thanks and appreciation to Ives, Bob, and the New Canadian Drain & Plumbing company team!! esg

    Answer from pro:

    Hi Esther, First and foremost, we would like to thank you for taking the time out of your busy schedule to share your experience with fellow homeowners. We greatly appreciate your wonderful feedback and are very pleased to know that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that you may have. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Esther, take care.

    Reply created 21 Aug 2013
  • Review from Izziebo
    Rating: 5 out of 5
    Review left on 7 Aug 2013

    Drain Cleaning

    My experience with New Canadian Drain & Plumbing was exceptional from start to finish. I booked an appointment to get my backed up basement drain looked at. Jocelyn arrived on time and was professional but personable. The price was more than reasonable and I will definitely use them again should the need arise and certainly recommend them to my friends. Top notch service at a reasonable fair price. Who could ask for more?

    Answer from pro:

    Hi Izziebo, Thank you very much for taking the time to share your thoughts and experience with fellow homeowners. We appreciate your positvive feedback and are very pleased to know that you are satisfied with our services, from beginning to end. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time, take care.

    Reply created 8 Aug 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Jul 2013

    cap water pipe flood and fix leaks

    They came on a Friday night when everyone else was too busy. "Jeff" was amazing. He quickly analyzed the leaking pipes and knew what he had to do. He got us through the night, then came back the next day to do extensive work on two floors. He is knowledgeable, thorough, very pleasant to work with, and the company was very responsive to our needs. Highly recommend.

    Answer from pro:

    Hi Patricia, Thank you kindly for taking the time to share your experience with others. We appreciate your feedback and are very pleased to know that you are satisfied with our efficient workmanship, knowledge and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time Patricia, take care.

    Reply created 31 Jul 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jul 2013

    Waterproofing

    After we had some water problems in our basement, we called NCD based on a recomendation from a high end builder. They assessed the situation quickly, identified the sources of the problem and completed the work efficiently at a reasonable price. The basement has been dry since then. We then had some water from the major storm that crippled Toronto in July 2013. Igor came by first thing in the morning the day after the storm, identified the source and proposed a solution. They started the work the following day during a time where it was very difficult to get a contractor given the volume of issues from the storm. The job was supervised throughout by the owner and additional work was completed (at my request) at no additional charge. They are incredibly reliable, throughough, efficient and professional. I have no hestitation recommending them and would use them again even if their price is slightly higher.. If you are considering anyone else, think twice because these guys are the best in the business.

    Answer from pro:

    Hi Marc, first and foremost, we would like to thank you for taking the time to share your exceptional feedback and experience with fellow homeowners. We greatly appreciate your comments and are very pleased to know that you are satisfied with our efficient workmanship and services from beginning to end. We continiously aim to go above and beyond our customer's expectations and it is always extremely rewarding to hear such positive feedback such as yours. Please feel free to call on us again, should the need arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time Marc, take care.

    Reply created 26 Jul 2013
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