New Canadian Drain & Plumbing Ltd reviews (1261)

Review from HomeOwner
Rating: 5 out of 5
Review left on 8 Nov 2012
Leaky bathtub
Yves and Steve fixed the leak in my bathroom that had leaked through and threatened to wreck the ceiling area above my kitchen. Friendly, courteous and fast. Yves in particular was very helpful in sharing his expertise and explaining what was being done and why, which was very much appreciated. I will probably be calling them again soon to update my main shutoff valve as I now know how good the service is at New Canadian Drain & Plumbing.
Answer from pro:
Hi Corey,First and foremost, we would like to thank you for taking the time to share your experience with others. Secondly, we are very pleased to know that you are satisfied with the workmanship and expertise that you received from our technicians. Please keep in mind that we are here to assist you with any future work or inquiry that might arise. Once again, thank you for choosing New Canadian Drain & Plumbing and your service provider and we look forward to working with you again. Until next time Corey, take care.
Reply created 9 Nov 2012
Review from HomeOwner
Rating: 5 out of 5
Review left on 3 Nov 2012
Part Replacement of main sanitary line
Connected with Jocelyn finally and made a date for last Thursday to do the work. Boys were on time, the locate was fast and easy, and the coffee was hot. Now, I looked around and got some other quotes, and they're all about the same. This tells me it's not an uncommon problem, and that these firms can pretty much tell what needs to be done just by looking. But you can't know what's under there until you start digging - some jobs will go easily, some less so. I guess it all works out in the end, moneywise, so happy to pay the "going rate" as it were. Well, I think mine was one of those jobs where things went a little tougher than normal. Getting through the driveway concrete was job one and that took almost a half day. Scribing the punch-out with a grinding blade wasn't sufficient, and they needed to call in a big gas-powered diamond blade to get things going. After that, it was pretty smooth I think, but the job went into Day Two. That was a Friday though, and the weather stayed good; everyone was relaxed and worked smoothly to get 'er done. Nice to see safety culture and good safety behaviours followed through the job, too. Backfill went quickly and the gravel top has settled only a little bit. We knew we'd need to patch this somehow ourselves, so looking for any reccos to get that done (?). Pictures tell the tale here, from start to finish. Good crew, good clean-up, top-class attitude - fun to have these guys on the job.
Answer from pro:
Hi J.C, Once again, thank you for taking the time out of your busy schedule to share your positive experience with others. We constantly aim to deliver the best service possible to our customers so when we receive feedback such as yours with regards to our efficient workmanship, friendly customer service and cleanliness, we are proud to know that we have ful-filled our customer's expectations and were able to put a smile on their faces. Thank you J.C. for choosing New Canadian Drain & Plumbing and we continue to look forward to your continuing business. Until next time, take care.
Reply created 5 Nov 2012
Review from HomeOwner
Rating: 5 out of 5
Review left on 18 Oct 2012
Main Drain back-up into the basement - HELP!
Home from a vacation - laundry, showers, life re-starts. Seemed our drain line had other ideas and we were on the phone at 8pm, Labour Day Monday. First to the City. They came out pretty quick in fact but declined to help. (Their tree sits 10 ft away and we've seen this before, but the City needed a clear determination before they'd do a thing.... OK, fine, but credit to the fellow for coming out quickly on a holiday). So, the next call was to New Canadian - the one with the kid on the trucks!! By this time, it's 10pm. Tech (Jocelyn) was here within in the hour and we were back in business an hour later. Above and beyond the call I should add. A real pro who figured out the problem quickly, but solving it required a couple of snakes - one inside the house at the stack - then a look-see with the camera. Sure enough, the fix we needed, but just temporary. We'll hopefully be having New Canadian back to do the full job as soon as we can. Clean, tidy, polite, took the money and very well-earned it was. Let you know how Part II goes...!
Answer from pro:
Hi JC, Thank you for taking the time to share your experience with fellow homeowners. We are very pleased to know that we were able to assist you in your time of need and that you were satisfied with our workmanship and customer service, from start to end. Our mission here at New Canadian Drain & Plumbing is to cater to the needs of our valuable customers and it is always rewarding for us to hear that we went above and beyond our customers' expectations. Please keep in mind that we are here to assist you, 24/7, 365 days/year, with any future work or inquiry that you might have and we look forward to working with you again. Until next time, JC, take care.
Reply created 18 Oct 2012
Review from HomeOwner
Rating: 5 out of 5
Review left on 15 Oct 2012
Toilet install
I just want to say thanks for the great service, from my call to Anna to the work that was done by Iman Rahimi. I try to figure out repairs on my own, but sometimes you need the pros. Loved the friendly and professional service from the first call, right to completion. Appreciated that you kept me updated with timelines.
Answer from pro:
Hi Marilyn, first and foremost, we would like to thank you for taking the time out of your busy schedule to share your positive experience and feedback with fellow homeowners. Secondly, we are very pleased to know that you were satisfied with our workmanship and customer service, from beginning to end. Please keep in mind that our friendly staff are always here to assist you with any future work or inquiry that you might have. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business with us. Until next time Marilyn, take care.
Reply created 16 Oct 2012
Review from HomeOwner
Rating: 5 out of 5
Review left on 6 Sep 2012
Clogged basement main drain
About a month ago we woke up to a flooded basement that occurred after torrential rain. New Canadian Drain had someone at our door in a few hours of our call. Steve assessed our situation and recommended using a camera so that we could see what was causing the clog. The camera also acted as a snake to clear our drain. Amazingly we saw that a tree root had grown into our main line! Thanks Steve for suggesting the camera. Otherwise our drain would keep clogging and we would never know why. Fair price and quick response time. I highly recommend Canadian Drain and Plumbing.
Answer from pro:
Hi Jessica, Thank you for sharing your feedback and experience with fellow homeowners. We are extremely pleased to know that you are satisfied with the experience that you had with us, in particular,with our fair pricing and quick response times. Please keep in mind that we are here to assist you with any future work or inquiry that you might have. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Jessica, take care.
Reply created 7 Sep 2012
Review from HomeOwner
Rating: 5 out of 5
Review left on 3 Sep 2012
Washroom Vent, Drain, Supply
I was building a new washroom in the basement with no allocated plumbing so I called New Canadian Drain & Plumbing to route new lines and tie into my existing drains and supply for a shower, vanity, and toilet. The plumbers that came to my residence were on time, clean, professional, and knowledgable. I was glad to see that they came prepared with the right materials and the right mindset. The job was done efficiently, clean and right. Personally, I like to work with people that take pride in their work, it gives me peace of mind in knowing that the job was done right.
Answer from pro:
Hi Kevin, we would like to thank you for sharing such a positive review with fellow homeowners and for commending us on our cleanliness, professionalism and efficient workmanship. Please keep in mind that we are here to assist you with any future work or inquiry that you may have. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to working with you again. Until next time Kevin, take care.
Reply created 4 Sep 2012
Review from HomeOwner
Rating: 5 out of 5
Review left on 1 Sep 2012
Replacing Clogged Drain Trap in Basement
They did a very clean and complete job, also explained to me all the options with the original problem and possible future problems along with break down prices and practiced adequate flexibility in performing the actual activities of pertaining job. Started on time and finished quickly.
Answer from pro:
Hi Saeid, Firstly, we would like to thank you for taking the time out of your busy schedule to share your positive feedback and experience with fellow homeowners. Secondly, we are very proud to know that you are satisfied with our pricing, knowledge, expertise and efficient workmanship. Please keep in mind that we are here to assist you, 24/7, with any future work or inquiry that you may have. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Saeid, take care.
Reply created 4 Sep 2012
Review from HomeOwner
Rating: 5 out of 5
Review left on 13 Aug 2012
kitchen sink blockage
Morris who cleared the blockage did an excellent clean repair and was very truthful in what he was doing and not trying to upgrade to something which was not needed I would reccommend him and the company to anyone
Answer from pro:
Hi Big Chief Al, thank you for taking the time to share your positive experience and feedback with others. We are very pleased to know that you are satisfied with the honest service and efficient workmanship that you received from our plumber Morris. Please keep in mind that we are here to assist you with any future work or inquiry that you may have. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time, take care.
Reply created 16 Aug 2012
Review from Joeddi
Rating: 5 out of 5
Review left on 4 Aug 2012
Unclogging Dishwasher Drain
This was our first time hiring New Canadian Drain and Plumbing and we were very satisfied with our experience. I called on a Saturday and someone was at our house in less than hour. There was no automatic charge for the visit and he let us know how much it would be before any work was performed. Problem was rectified in less than an hour. Would definitely recommend.
Answer from pro:
Hi Eric, Thank you for taking the time to share your positive feedback and experience with fellow homeowners. We are very pleased to know that you are satisfied with our free estimates, efficient workmanship and quick response time. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Eric, take care.
Reply created 6 Aug 2012
Review from HomeOwner
Rating: 5 out of 5
Review left on 3 Jul 2012
Shower leak
The service we received from this company was excellent! Prompt, professional, and high quality. The plumber that came to fix our shower leak did a thorough investigation of the cause of the leak and then fixed it. I would definitely recommend this company!
Answer from pro:
Hi Iryna, thank you for taking the time out of your busy schedule to share your feedback and experience with fellow homeowners. We are very pleased to know that you are satisfied with our efficient workmanship and professionalism. Please keep in mind that we are here to assist you with any future work or inquiry that you might have. Once again, thank you for choosing New Canadian Drain & Plumbing and for any referrals that you make on our behalf and we look forward to working with you again. Until next time Iryna, take care.
Reply created 4 Jul 2012