New Canadian Drain & Plumbing Ltd

Rating: 4.7 out of 5

New Canadian Drain & Plumbing Ltd reviews (1261)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Jun 2012

    drain clogged

    My drain got clogged on Sunday afternoon. I'd called couple different plumbing companies but no one was able to help me because it was a weekend. 5 inches of water in the basement made me panic. Than I called New Canadian Drain & Plumbing. The receptionist was very friendly. She said the drain specialist would come in a half an hour. The plumber found a problem right away and solved it. Thank you very much guys for fast, quality and professional service.

    Answer from pro:

    Hi Tatiana, Thank you for taking the time to share your positive feedback and experience with fellow homeowners. We are very pleased to know that you are satisfied with our efficient workmanship, customer service and professionalism, from beginning to end. Should the need arise, please do not hesitate to call on us again; We are here to assist you 24/7 with any work or inquiry that you might have. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and it was a pleasure working with you. Until next time Tatiana, take care.

    Reply created 28 Jun 2012
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 4 Jun 2012

    Pipe repair

    As new home owners, we had a number of plumbing issues carried over from the previous owners. I arranged an appointment to have new Canadian Drain and Plumbing come to quote and potentially fix on Thursday afternoon - I got a call approximately 45 minutes before the appointment was to start requesting a re-schedule. Not an issue, I was planning to work from home anyway. We rescheduled for Friday morning. I was expecting less than $100/hr like my sister's plumber in Toronto to maybe $120/hr. Thinking that these items would be no more than an hour of work combined, I was floored when he quoted $220 to repair a pipe that had come out of a valve, and $90 each to repair a constantly running toilet. I opted only for the pipe repair, and to his credit, he continued to repair both the obvious issue, and the next joint over which also leaked, and honoured his quoted price. Overall, the experience was mixed. They were professional, honest, delivered to their commitments, and scheduled times which were convenient for me. On the other hand, it was still $220 for a valve and half an hour's work, and they did cancel an appointment on me after I was already on my way home.

    Answer from pro:

    Hi Andrew, First and foremost, we appreciate the time that you have taken to share your experience and feedback with others. Secondly, we do acknowledge that your original appointment with us had to be re-scheduled; however, we did honor our appointment with you for the following day. The morning of your appointment, our technician who was assigned to your site in Oakville was dispatched from our head office in downtown Toronto. He arrived on time as scheduled, informed you of our flat-rate pricing for the services that you were requesting and, after reviewing your options, you chose to go ahead with the pipe repair so our technician, who was fully equipped and prepared to do the work, proceeded. Our GPS records show that our technician spent 50 minutes repairing your pipe. In addition to repairing your pipe as requested, he also repaired the next joint over for no additional cost, as you mentioned in your review. If you take into consideration the gas and travel time to and from Oakville (40 minutes one-way), the time spent on site doing the repairs, our customer service and our efficient workmanship, $220+hst seems fair. We are pleased to know that you are satisfied with our professionalism and honesty and we hope that you will continue to rely on New Canadian Drain & Plumbing for any future plumbing needs that you may have.

    Reply created 6 Jun 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 May 2012

    Drain Inspection

    We purchased new home and needed drain inspection to know the condition of our drainage system. New Canadian Drain and Plumbing had a great price, was available to our convenient time. Jocelyn provided us with very informative and professional service. We will definitely use them as our plumbing company in the future and we will recommend them to our friends

    Answer from pro:

    Hi Alona, first and foremost, congratulations on your new home and thank you for taking the time to share your positive experience with fellow homeowners. We are very proud to know that, as new homeowners, you trusted in our team of experienced technicians and that you are satisfied with the outcome of our workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that you may have. Once again Alona, thank you for choosing New Canadian Drain & Plumbing as your #1 service provider and we look forward to your continuing business. Until next time, take care.

    Reply created 22 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 May 2012

    Faucet replacement

    I use the company New canadian Drain and Plumbing for many years. They are extremely professional, knowledgeable, friendly, and reasonably priced. When I called them last time, I needed their help with the faucets in my bathrooms. The plumber(Khen) was very polite, nice, and friendly. The problem was fixed immediatly. The service was fantastic. I couldn't be happier. I would highly recommend New Canadian Drain and Plumbing to all my friends.

    Answer from pro:

    Hi Luba,thank you kindly for taking the time to share your experience with fellow homeowners. We are very pleased to know that you are satisfied with our many years of services and that you continue to rely on our team of experienced technicians to resolve your plumbing issues. Please keep in mind that we will always be available, 24/7, to assist you with any furture work or inquiry that you may have. Once again, thank you for making New Canadian Drain & Plumbing your #1 service provider and we look forward to many, many more years with you and thank you in advance for any referrals you make on our behalf. Until next time Luba, take care.

    Reply created 25 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 May 2012

    Replace old pies

    I had a technicain over to replace my galvanized pipes and install my water meter a couple weeks ago. The city was supposed to install it initially but coudny due to the galvanized piping I had.He was polite and worked diligently to finish, the price wasnt too bad considering he came out on such notice, and the work was nicely done.

    Answer from pro:

    Hi Veronica, Thank you for taking the time to share your positive feedback with fellow homeowners. We are extremely pleased to know that you are satisfied with our efficient workmanship, customer service and competitive rates. Please keep in mind that we are here to assist you with any future work or inquiry that you may have. Once again, thank you for choosing New Canadian Drain & Plumbing as your #1 service provider and we look forward to working with you again. Until next time, take care.

    Reply created 14 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 May 2012

    Water service and drain line replacement

    These guys are absolutely pros. When I called for a quote for the water service replacement, Rami came by the same day and gave a competitive quote. They showed up when they said they would and began to work despite the miserable rain. When it became apparent that the old drain would be accessible from the same hole, we struck a deal for the replacement of the old trap with a back-to-back cleanout. They cleaned up and the work area inside the house was spotless. I would absolutely recommend these guys to anyone and will definitely call them in the future for any plumbing work.

    Answer from pro:

    Hi Sparks, We would like to thank you for taking the time out of your busy schedule to share your wonderful experience with fellow homeowners. We are also extremely pleased to know that you are satisfied with our efficient workmanship, cleanliness and competitive rates. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time, take care.

    Reply created 7 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Apr 2012

    New 3/4" Service

    I cannot recommend New Canadian Drain highly enough. I have had a very rough month with many problems and different contractors coming through and New Canadian Drain were such a relief to work with. I needed a new 3/4" service installed which required cutting a hole in my basement and digging a hole in my front yard. NCD&P scheduled it for the day after the site visit, a team of plumbers worked on the job and by 4 pm, all the soil was back in the ground, even the sod was replaced and all hosed down. You would not even know they had been there. The restoration of the cement floor was also very good. But most of all, they were all so professional, reassuring and pleasant to work with. In particular, Steve gave such personal service and showed his commitment to excellence throughout. The price, moreover, was extremely reasonable for the volume of work undertaken. Accept my thanks and my unqualified recommendation.

    Answer from pro:

    Hi Roxanne, Firstly, we would like to thank you for taking the time and posting such a wonderful review. Secondly, we are extremely proud to know that you are satisfied with our customer service, dedication and efficient workmanship that was delivered to you by our hard-working team. Please keep in mind that we are here to assist you with any future work or inquiry that you may have. Once again, thank you in advance for any referrals that you make on our behalf and also for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Roxanne, take care.

    Reply created 20 Apr 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Apr 2012

    Replace toilet

    New Canadian Drain came out to replace my mother's toilet a few days ago, the technician was very nice and understanding. He replaced the valve and listened to my requests, and he didnt leave a mess behind. I will use this company agin for sure.

    Answer from pro:

    Hi Roxanne, first and foremost, we would like to thank you for taking the time to share your experience and feedback with fellow homeowners. Secondly, we are very pleased to know that you are satisfied with our efficient workmanship, cleanliness and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that you may have. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to working with you again. Until next time, take care.

    Reply created 19 Apr 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Apr 2012

    Major clog in toilet

    My basement toilet kept clogging up, I tried snaking it myself but it didn’t seem to help. I started calling around for pricings and had Jocelyn from New Canadian Drain over. He suggested for me to have a camera inspection done instead of the snaking I originally called for. It turned out the problem was roots in my drains. Jocelyn had a crew out the next morning; they were very polite, hardworking and cleaned up after the job was done. I would definitely use this company again and recommend them to my friends. Thanks guys

    Answer from pro:

    Hi Brian, Firstly, thank you for taking the time to share your positive experience with fellow homeowners. Secondly, we are extremely pleased to know that you are satisfied with the efficient workmanship and customer service that Jocelyn and our team delivered. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you, in advance for any referrals that you make on our behalf and for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Brian, take care.

    Reply created 13 Apr 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Mar 2012

    Water line replacement

    New Canadian Drain and Plumbing responded to my request for a quote very quickly and, when we decided to book them, did the job within the week. The staff were very very friendly and courteous. The worksite was left very clean and our water pressure has already improved. I would recommend New Canadian Drain and Plumbing to anyone.

    Answer from pro:

    Hi Steph,thank you for taking the time to share your experience with fellow homeowners. We are very pleased to know that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that you may have. Once again, thank you for choosing New Canadian Drain & Plumbing and we would like to also thank you in advance for any referrals that you make on our behalf. Until next time Steph, take care.

    Reply created 2 Apr 2012
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