New Canadian Drain & Plumbing Ltd

Rating: 4.7 out of 5

New Canadian Drain & Plumbing Ltd reviews (1256)

  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 1 Oct 2011

    Repair leaking shower faucet

    We have a Symmons Temptrol shower faucet that has been a leak problem since we moved in almost 4 years ago. I'm generally a do-it-yourselfer, and started by replacing the spindle. That fixed the leak for a couple of months then it returned. Some research suggested I also needed to change the hot and cold seats so I got a full set of spare parts and gave it a try. The seats were so tightly stuck, I couldn't get them loose and didn't want to risk serious damage to the faucet or water connections through the use of brute force. I finally decided to call NCD&P hoping they had experience dealing with this type of problem. Plumber #1 showed up the next day right on time. He had no knowledge of, or experience with, the Symmons faucet. He started the repair couldn't remove the seats either. He suggested one of NCD&P's other more experienced plumbers might be able to fix it, so we scheduled a second appointment the next day. Again, plumber #2 showed up right on time. He also had no knowledge or experience with the Symmons faucet - thankfully, due to my past attempts, I helped 'walk him through' the process, shifting to his expertise when the stuck seats reared their ugly heads. He suggested torch heating to try to loosen, but warned this could crack the faucet housing. I authorized him to proceed (without replacing the seats, I'd have to replace the entire faucet anyway), and he started with his torch - success! Between the two plumbers that came out, they spent close to two hours here, and even with the second visit and the compliations they held to their originally quoted price. My only issue with the whole process was NCD&P's unfamiliarity with the Symmons faucet and my need to provide a walk-through of how to disassemble/reassemble it - but to be fair, my understanding is that this type of faucet isn't common in home installations. In the end, with my input and direction, the leak is finally fixed and I expect it to last.

    Answer from pro:

    Hi Carguy, let us start by thanking you for taking the time to share your experience. Secondly, we are happy to know that your faucet issue has been resolved and we greatly appreciate your patience. Please keep in mind that we consistently provide efficient workmanship and that we will continue to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to working with you again, take care.

    Reply created 3 Oct 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Sep 2011

    Leaking kitchen faucet

    We have a Moen faucet in the kitchen that started leaking. Maybe not a big plumbing job but a big nuisance for us. I usually call the plumbing company that services my condo, especially as they give a 2-year warranty. This time, I took a chance with NCDP. I am so glad I did! I phoned in advance and talked to a plumber - Khem Bohora, who patiently listened to my description of the problem and just as patiently explained what can be done. The staff at NCDP sent Khem, just as I asked them; told me within 30 min when he would be coming, and phoned later to ask if he can come earlier. Khem showed when expected, worked efficiently, quietly, without a mess, and, at the end (and this was not long after he started), told me exactly what he has done and why. And by the way, you can get someone from NCDP talking to you at 7 am! All NCDP staff were very professional and Khem was a delight to deal with. I hope their boss knows it!

    Answer from pro:

    Hi Dimitrina, thank you for taking the time to share your wonderful experience with fellow homeowners. We are exceptionally pleased to know that you are satisfied with our customer service and efficient workmanship from start to finish and that Khem went above and beyond your expectations. Please keep in mind that we will continue to assist you with any future work or inquiry that you may have. Once again, thank you for choosing New Canadian Drain & Plumbing as your #1 service provider and we look forward to working with you again. Until next time, take care.

    Reply created 3 Oct 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Sep 2011

    Replacing broken waste pipe and clearing blockage

    Recently had a drain backup, so called NCDP. Turned out that tree roots had gotten into old waste pipes, causing blockage. Work was scheduled for next day, and I was very surprised to see the crew on site before 8:45 am the next morning. The two workers they sent (Oleksiy & whose name I never got) are such good-natured and har-working men. They rarely took breaks, and worked all the way until past 8:30 pm that day. As they dug, we discovered new problem with the pipes, so they came back the following day to continue. From then on, they worked for a straight 15 hrs until the job was finished. Even when their supervisor suggested them to stop and come back the next day, they insisted on finishing up that night, just so that I can use the driveway ASAP. They left my house after 11:30 pm, even though they had another long day's work waiting for them the next morning. I am very impressed with their work ethics. In my opinion, they are the ones that makes NCDP a great company. I hope that this review will not only assist other home-owners in making decisions regarding their plumbing issues, but also gain Oleksiy and his partner some type of recognition from their supervisors and senior management from NCDP.

    Answer from pro:

    Hi Cathy, we would like to thank you sincerely for taking the time to share such a heartfelt review with fellow homeowners. We are extremely proud to know that the hard work and dedication displayed by our team is recognized and appreciated by valuable customers such as yourself. We constantly strive for customer satisfaction and it is truly rewarding to know that we left a lasting impression with you. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we can assure you that we will continue to provide you with exceptional service each and everytime. Once again, thank you Cathy, for choosing New Canadian Drain & Plumbing as your #1 plumbing/drain service provider and we look forward to working with you again. Until next time, take care.

    Reply created 17 Sep 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Sep 2011

    leaking sinks, bathroom faucets replaced

    I used NCDP for the second time yesterday and was again extremely happy with the job done on my rental problem. Eman was very knowledgeable, helpful and efficient. He is a great asset to your company.

    Answer from pro:

    Hi Diane, thank you for taking the time to share your positive experience with fellow homeowners. We are very pleased to know that you are continiously satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your #1 service provider and we look forward to working with you again. Until next time, take care.

    Reply created 12 Sep 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Aug 2011

    Connect city water and repair sewer pipe

    During Aug 2011 I hired New Canadian Drain & Plumbing to conduct repairs in my 100 yr. old house in the Junction area. I found them to be prompt and professional. The work was completed on time and without added cost even though unanticipated work was encountered. I would recommend this company to my friends and family. It's good to know such a reliable service is available. Thank you New Canadian.

    Answer from pro:

    Hi James, First and foremost, we would like to thank you for your feedback on our services and we are very proud to know that you are satisfied with our efficient workmanship and rates. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time, take care.

    Reply created 30 Aug 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Aug 2011

    Toilet Installation

    New Canadian Darin and Plumbing installed new toilet at my place last week. Such a great experience. Very polite office person scheduled an appointment at my convenience and technician arrived at scheduled time. Price also was very reasonable. Will use them again for sure.

    Answer from pro:

    Hi Pat, we would like to thank you for taking the time to share your positive experience with fellow homeowners. Please keep in mind that we are here to assist you with any further work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your #1 plumbing/drain service provider and we look forward to working with you again. Until next time, take care.

    Reply created 30 Aug 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Aug 2011

    Leaky Garden Hose Tap

    A few days ago, I was driving behind a New Canadian Drain & Plumbing truck. I knew that I needed to get a plumber in to fix my leaky garden hose tap so I wrote their phone number down and was planning on giving them a call some time during the week or so. Ironically, as I continued to drive, I also heard their advertisement on the radio so I decided to give them a call right away. I booked an appointment for the next morning and the plumber who came was very courteous and professional. He did not take long to fix the tap and the price was very affordable. I took his business card and I know that I will call this company again for any future plumbing needs.

    Answer from pro:

    Hi Mark, first and foremost, we would like to thank you for taking the time out of your busy schedule to share your experience with fellow homeowners. Secondly, we are very pleased to know that you are satisfied with our workmanship, customer service and affordable rates and please feel free to utilize our business card and services again should the need arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your #1 plumbing service provider and we look forward to your continuing business. Until next time Mark, take care.

    Reply created 10 Sep 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Aug 2011

    Plumbing

    My husband was reffered, by a co-worker, to a really good plumbing company in our area. Since we needed some plumbing work done in our house, we decided to give them a try. We called New Canadian Drain/Plumbing and the plumber was dispatched to us at the time requested and did such a clean and proficient job at fixing our plumbing needs. We are very satisfied with this plumbing company and we are very happy that they were referred to us. Great company to work with!!!!

    Answer from pro:

    Hi Vanessa, it was a pleasure to work with you and we would like to thank you for sharing your positive experience with fellow homeowners. We are also very pleased to know that you and your husband are satisfied with our workmanship and cleanliness. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Until next time Vanessa, take care.

    Reply created 24 Aug 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Aug 2011

    Plumbing Service

    On the long weekend I called New Canadian Drain and Plumbing for my plumbing needs. I was surprised that company was able to send technician right away. He arrived within an hour and he had all the equipment required to do a job .Very satisfied with the service. We have no problem since he left. Water runs smoothly in our house.

    Answer from pro:

    Hi Natasha, thank you for taking the time to share your experience with others. We are very proud to know that you are satisfied with our quick and efficient services and that you haven't had the same plumbing issue since. Please keep in mind that we are here to assist you with any future work or inquiry that you may have. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to working with you again. Until next time Natasha, take care.

    Reply created 24 Aug 2011
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 12 Aug 2011

    Install ejector pump

    New Canadian installed an ejector pump for our basement plumbing system. They were prompt and efficient with their service. They had a competitive price for the work done. They had initially left behind the dirt from the excavation but did come back to remove it when we called them. While cleaning out the reservoir before starting up the pump, we noticed that the ejector pump was not resting in its appropriate place within the reservoir [there are moulded placements inside the reservoir to hold the pump feet for stability]. The entire assembly needed to be rotated about 90 degrees and the attached ABS plumbing had to be cut out and replaced. Also, the reservoir is tilted slightly [I do not know if this will affect the performance of the pump or not].
Get in touch