Priority Plumbing

Rating: 4.7 out of 5

Priority Plumbing reviews (805)

  • Review from Robert D
    Rating: 5 out of 5
    Review left on 15 Aug 2018

    Plumbing repair

    The PP team made the whole process painless, quick and efficient. Adam was fantastic, providing professional, friendly and quick service on a relatively difficult repair job. I'd highly recommend Priority for anyone looking to satisfy their plumbing needs. Thanks!!

    Answer from pro:

    Thank you for sharing your experience with our plumbing service. We will be sure to pass along the comments to your service technician, Adam!

    Reply created 17 Aug 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Aug 2018

    Plumbing Professionals

    I've been using Priority Plumbing for several years. The staff and plumbers are professional, experienced and friendly. Would highly recommend! Mathew is also really great! Always provides valuable solutions at minimal cost.

    Answer from pro:

    Thank you so much for trusting Priority Plumbing and Drains with your homes plumbing needs. We hope you will refer us to anyone you may know who is in need of plumbing service!

    Reply created 17 Aug 2018
  • Review from Vester Blaufox
    Rating: 5 out of 5
    Review left on 9 Aug 2018

    Bathtub spout

    Very thorough service. I had a plumbing emergency due to a leaky bathroom spout. I called Priority Plumbing and they were pretty quick in providing an estimate. Moreover, once arrived, they took the time to ensure the problem was fixed thoroughly and fixed other related issues. Shout out the David for doing a great job. Highly recommend their services.

    Answer from pro:

    We appreciate your business! Thank you for your referral. Please sign up for our newsletter to stay current with industry offers.

    Reply created 17 Aug 2018
  • Review from Customer of Priority Plumbing
    Rating: 5 out of 5
    Review left on 7 Aug 2018

    Plumbing fix

    Priority Plumbing was fantastic - they sent someone promptly to deal with our plumbing problem, and he was polite, friendly and professional, and did a great job. Unblocked our very blocked toilet and just happened to notice a weak and corroded pipe joint in an old water supply pipe in our basement, so he replaced that too - saving us from a potential flood! I recommend Priority to anyone looking for a very good plumber.

    Answer from pro:

    Thank you for taking the time to share your experience with our plumbing service. Our team works around the clock to provide quality and efficient service to our clients and we hope that you will refer us to anyone you may know who is in need of plumbing service. Thank you!

    Reply created 10 Aug 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Aug 2018

    Shower cartridge replacement

    This is the second instance calling priority plumbing and I was fortunte to have Adam come in shortly after requesting the service call. He is efficient, thorough, and provides all options upfront. I will absolutely contact Priority Plumbing for any future needs.

    Answer from pro:

    Thank you for sharing your experience with our service technician, Adam. We will be sure to pass along the comments!

    Reply created 10 Aug 2018
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 28 Jul 2018

    Unethical Billing and Quoting Practices

    Mathew was very professional. Unfortunately the way they charge is very opaque. It’s a reasonable fee to diagnose, but then they hit you with an estimate that is 2-3x higher than what a regular plumber would charge. I got quoted $400.00 to replace a wax toilet seal which is a 20minute job, maybe 45 minutes if you really take your time and $5.00 in materials. They do tell you upfront that the fee for diagnosing is $50.00 and then the plumber will quote on the job and not hourly. That’s all fine but what they don’t tell you is that the price they quote will work out to be around $400.00/hour. They prey on customers who 1. Don’t know what things cost, 2. Customers who now have to hose between finding another company and just saying ok. Rock and a hard place. In my humble opinion, they should let customers know up front that their per job quote will be roughly at a rate of $300-400.00 per hour. I chose not to go ahead with the $400.00 quote to change the wax ring on my toilet and took the time to find another company that was upfront of the costs. In their favor, they did get someone out within an hour to quote. Won’t be calling Pirority back knowing how they charge.

    Answer from pro:

    Dear Ron, You called us because you had a leak coming through the ceiling and had no idea that the toilet was the cause until we diagnosed it onsite. That's why we were unable to provide a cost estimate over the phone. Once we diagnosed the issue, you called around looking for the cheapest quote. We understand that some people simply want the cheapest price. Thats why we always offer the price before we start. Your implications that we prey on people is simply not true. The true test of any plumbing experience is whether or not you have a flood 6 months down the road. We hope this doesn't happen to you. If it does those cheap plumbers are next to impossible to locate when things go wrong. Here is a video explaining why more people prefer a professional approach to their plumbing needs. https://priorityplumbing.ca/why-us/

    Reply created 31 Jul 2018
  • Review from Michael Guerin
    Rating: 5 out of 5
    Review left on 25 Jul 2018

    Hot water issue

    Called Priority Plumbing, who we have used in the past for work, to come out for an issue with no hot water in one of our showers. Kyle arrived well within the time frame requested, and checked out the issue. While working the shower valve, we both heard something "dislodge" and the hot water came back! Noted it must have been his stern voice talking to it!!! Kyle was great, checked a few other things while in the house and provided some general items to think about. Well worth the service call.

    Answer from pro:

    There is nothing more gratifying than knowing that we have alleviated the concerns of your plumbing system so that you can resume enjoying your home, worry-free. We will be sure to pass along the comments to your service technician, Kyle! Thank you so much!

    Reply created 31 Jul 2018
  • Review from Michael Moore
    Rating: 5 out of 5
    Review left on 23 Jul 2018

    Plumbing issue

    Greg was amazing and thoroughly explained the issue and the best solution to solve the problem. He was extremely professional and I will not hesitate to call Priority Plumbing again.

    Answer from pro:

    We are pleased to hear you had a wonderful experience with Greg. We hope you will refer us to anyone you may know who is in need of plumbing service! Thank you!

    Reply created 31 Jul 2018
  • Review from Customer of Priority Plumbing
    Rating: 5 out of 5
    Review left on 20 Jul 2018

    Priority Plumbing

    I am very happy to recommend Priority Plumbing. They help us with bringing up to standards an older home. First, when we moved in, by bringing in more efficiency shower heads, but also fixing a leaking toilet and changing damaged pipes. And now, by conducting an annual inspection and fixing our shower. Not only did Kyle remember our situation, but he was also able to help improve on what we have. He’s great and I appreciate that he has been sent back to continue to service our home.

    Answer from pro:

    Thank you for sharing your experience with our service, we will be sure to pass along your feedback to your service technician, Kyle.

    Reply created 31 Jul 2018
  • Review from Customer of Priority Plumbing
    Rating: 4 out of 5
    Review left on 16 Jul 2018

    Plumbing Problems

    Adam was wonderful. His friendly and respectful manners added to my comfort in having him in my home. His skill and professionalism left me happy with the efficient and competent way he met my plumbing needs.

    Answer from pro:

    Thank you so much for taking the time to share your experience. We greatly appreciate your business and we will be sure to pass along the comments to your service technician, Adam.

    Reply created 19 Jul 2018
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