Priority Plumbing

Rating: 4.7 out of 5

Priority Plumbing reviews (805)

  • Review from Customer of Priority Plumbing
    Rating: 5 out of 5
    Review left on 25 Jun 2017

    Plumbing

    Pipe burst in the middle of the night. Adam came the next morning and not only fixed the pipe in question but also updated many other parts of the plumbing in the house. My only complaint was the managing of our expectations in terms of when someone would arrive. We kept having to call and were TD that someone was on their way until eventually someone did show up.

    Answer from pro:

    Dear Valued Client, Thank you for sharing your experience about the high quality of service our technicians provide to every customer we serve day in and day out. Our great people are the main reason people choose us and are the foundation of our company. We do provide email confirmations of appointment times upon booking and the day prior in addition to track your plumber text capabilities. This type of service dissatisfaction is highly unusual and we apologize for any inconvenience. We appreciate your business very much and look forward to serving you again in the future!

    Reply created 26 Jun 2017
  • Review from Customer of Priority Plumbing
    Rating: 5 out of 5
    Review left on 5 Jun 2017

    Clogged sink

    Matthew was wonderful. He was knowledgeable, polite and he fixed the issue quickly. He was respectful of our property and offered suggestions on how to prevent problems in the future. What a great experience. We will call priority plumbing again as well as recommend them to family and friend.

    Answer from pro:

    Thank you so much! We appreciate your business!

    Reply created 9 Jun 2017
  • Review from Shirley Vandiver
    Rating: 5 out of 5
    Review left on 25 May 2017

    Professional technician

    I own a duplex in Toronto. Priority Plumbing sent a tech named Adam to my property. He explain what was going on with my clogged sink drain. They replaced my clogged sink drain in my building. He was a professional and seemed to know what he was doing as he explained it to me. I would highly recommend Adam from Priority Plumbing to anyone.

    Answer from pro:

    Thank you, we will be sure to pass along the comments to your service technician, Adam. We appreciate your business!

    Reply created 26 May 2017
  • Review from Kerstin Iraheta
    Rating: 5 out of 5
    Review left on 15 May 2017

    a very professional company to do any plumbing work

    Priority Plumbing responded to a call that I made to them because of a clogged toilet I had. The young lady that answered the phone took some information from me and said she would call me right back. Within a few minutes I got a return phone call which she told me that a tech would be up to fix the leak. I was given a window of 2 hours and sure enough Greg showed up and he explained what he could do to fix the leak. He was very informative and quite polite. We agreed on a price and he fixed the leak with no problem. I would refer him to anyone, a very professional company to do any plumbing work. Very pleased, will call them back in a heartbeat.

    Answer from pro:

    Thank you so much for choosing Priority Plumbing and Drains for your plumbing service needs! We appreciate your business!

    Reply created 19 May 2017
  • Review from Kayla Johnson
    Rating: 5 out of 5
    Review left on 14 May 2017

    Top notch service

    Top notch service. Matthew arrived on time, explained what broke and everything they were going to do to fix and did it quickly at a reasonable rate. They even took the time to clear out one of the drains on a sink that wasn't even part of the job. I highly recommend Priority Plumbing and I'm glad to know that I can call on them in the future and not have to worry!

    Answer from pro:

    Thank you for leaving such wonderful feedback! We will be sure to pass along your comments to your technician, Matthew!

    Reply created 19 May 2017
  • Review from Yann
    Rating: 5 out of 5
    Review left on 12 May 2017

    Change tap

    And once again I hired Priority Plumbing for a small job. I intended to have them coming at my place to discuss sump pump . We did and then I asked them to take care of that tap as they were here. I really enjoy having them at my place. They take the time, works you with the details , explains you everything they will do. They make sure that you will be comfortable with every aspect of the job. And they have an outstanding hotline , even during peak season they pick up your call and always dispatch somebody within 24 hours. This is my 4th job with them. They are not cheap but you get what you paid for, totally worth it . I remember on the third job I was not totally satisfied with one detail of the job, they dispatched immediately someone to fix it at no extra cost. They're just great.

    Answer from pro:

    Thank you for your wonderful review, We take time to ensure that our customers needs are fully met and that you are 100% satisfied with the work that has been performed in your home. We are proud to stand behind our quality work, and nothing is more gratifying than knowing we have made our repeat customers happy once again! Thank you, we appreciate your business!

    Reply created 12 May 2017
  • Review from Paul McCormick
    Rating: 5 out of 5
    Review left on 12 May 2017

    Amazing job replacing The Toilet

    Of course it's never convenient when your Toilet breaks and floods your bathroom. They were quick and responsive!! Because of the kind service, we called them again to install a new toilet weeks later. Amazing job replacing The Toilet.

    Answer from pro:

    Thank you for taking the time to share your experience with our service! We appreciate your business!

    Reply created 12 May 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 May 2017

    plumbing drainage problems

    Greg has been to our house a few times now and has managed to resolve our issues every time. We live in an older home and are well aware that the problems that come up are not always an easy fix because of parts and age. Greg goes above and beyond every time and that's a rare quality these days. Karine who answers our call is very efficient and helpful. She gives us time lines for our service needs and when it's time sensitive, gives us alternate solutions for our needs. Thank you both for your continued excellent service. I do not hesitate to recommend you and Priority Plumbing whenever the opportunity presents itself.

    Answer from pro:

    Thank you so much for taking the time to share your positive experience with our plumbing service! We appreciate that you continue to trust Priority Plumbing and Drains to help you with all your home plumbing needs.

    Reply created 11 May 2017
  • Review from Carol Adams
    Rating: 5 out of 5
    Review left on 4 May 2017

    best experiences in Toronto with a plumbing company

    I have lived in Toronto for over 20 years and have plenty of experience with companies both good and bad. Priority Plumbing is among the best and provided excellent, comprehensive and quality service at a value price. The work was substantial in that my house was incorrectly plumbed when it was built some 25 years ago. I will not go into the details to save space here but needless to say it was a job of several thousand dollars due to the extensive fixes needed to get everything up to code. Priority Plumbing was attentive and provided a full set of options. The sale was straight forward and relaxed (unlike many other plumbing companies I have experienced in the past). They explained the problems they found and gave me multiple options as to how to address them with advantages and disadvantages to each. They started the work on time and finished it in the time frame promised. NO SURPRISES! They tested and thoroughly and completely corrected any minor short comings that they found or that I pointed out before completing the job and paying the bill. It was one of my best experiences in Toronto with a plumbing company.

    Answer from pro:

    We appreciate your business! Thank you so much for the kind words. Please refer us to anyone you may know who is in need of plumbing services!

    Reply created 11 May 2017
  • Review from Customer of Priority Plumbing
    Rating: 5 out of 5
    Review left on 18 Apr 2017

    They are Amazing !

    My hot water pipes froze with last weeks sub-zero temperatures. I called Priority Plumbing and they promptly returned my phone call even though I can imagine everyone else in the city had frozen pipes. Even though they were very busy, they came over to fix my problem in a reasonable time given the circumstances. They quickly fixed the problem. I liked the over the top customer service. It takes extra time to go back out to the truck to get booties to cover their shoes so they didn't track anything into the house. It takes extra time to explain to me what happened and Why and HOW to prevent pipes freezing in the future. I am not mechanical so they told me I could just let the faucet drip very slowly when it gets cold and the pipes won't freeze. THAT is much easier for me than trying to figure out what valves to turn /how far? / which way? Too hard for me to figure out THAT way to keep pipes from freezing. I would call Priority Plumbing back in a minute and I am recommending them to my women friends who are NOT handy. They are VERY professional and gives over the top service.

    Answer from pro:

    Thank you so much for your feedback! Be sure to follow us on social media to stay current with our industry offers!

    Reply created 12 May 2017
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