Priority Plumbing reviews (805)

There isn't enough space here to write my rave about the impeccable and spectacular service I received from Adam T. He was so willing to help with my constant questioning about having a new dishwasher installed and the sink replaced. He was patient, knowledgeable, professional, and above all, a kind human being. If you're looking for help with your plumbing needs, then I wholeheartedly recommend Priority Plumbing. Their ethos and work practices surpassed all of my expectations. You can't go wrong with them.

A sudden burst pipe connection caused a flash flood in my lower level bathroom and hall. Luckily, I was close by and heard the sound of gushing water. Could not turn off the bathroom shut-off as the water was splashing my face. Ran to the main shut-off valve, closed it, and on my way back to the bathroom passed a phone ringing - by chance it was a recorded message from Priority plumbing. I pressed 1 for a receptionist and explained my need to Alison. She took instant action and Kyle was on his way promptly. He made the needed replacement and checked the system as well. He was prompt, polite, friendly, and cleaned up well. Very nice to deal with this company

Greg arrived to look at the plumbing in a house we recently moved into. He went through the whole house and took the time to explain his assessment and gave us practical advice on how address our plumbing issues.

Greg arrived on time and was a first class professional from beginnning to end. He clearly explained the process, outlined our options and cost, and provided a reasonable quote and reasons. He takes pride in his work which was exceptional including cleanup, wearing booties over his boots and respecting our home. He takes his time to make sure his work is excellent (good is not good enough for Greg). We have total confidence in Greg and we would have no hesitation calling Greg back or referring him to anyone. In summary, excellent professional work at a reasonable cost.

This is the 2nd time we have called on Priority Plumbing. We were so impressed with Adam the first time (for clogged toilet, leaky bathtub faucet, new bathroom sink faucet, and repair to seal on main bathroom toilet) that we asked for him again (new master bedroom bathroom toilet and replacement of kitchen faucet). Adam works very efficiently and is extremely thorough. He presented our options and gave detailed explanations of the work involved and product choices. We were very pleased with his work and would definitely contact Priority Plumbing again for any of our plumbing issues.

We encountered a back-up drain/clogged garburator. Called Priority Plumbing and they efficiently sent Adam over. Adam was great..he explained our options, costs, etc. and was pleasant and thorough in the process. Long story short...the problem was fixed and while we spent more money than we anticipated, Adam did a great job, explained everything to us, gave us some ideas going forward and we will definitely use them again! A pleasure to deal with!!

I have used Priority before for a different issue. This time the Insurance required hot water tank to be checked as it was nearly 10 years old. They arrived very promptly a day after I called to inspect the tank. Matt was very thorough and extremely pleasant to deal with. I was very pleased and would not hesitate to call or recommend Priority Plumbing

[September 7, 2016] I called Priority Plumbing to unclog a bathtub drain and fix a toilet that was refilling slowly. A friendly technician came by early June 2016. He checked out the whole house's plumbing and gave a series of quotes, ranging from a several hundred dollars (to unclog the drain and to replace the toilet fill valve) to about $4,000 (to also upgrade a bunch of other water valves). Whoa -- that's for a day's work by one guy! (Albeit including materials costs.) I went with the lowest quote to just unclog the drain and fix the toilet. He ordered a new toilet fill valve which he would come back to install in a few weeks. As for the bathtub drain, he ran a snake and came back up with bad news -- tree roots. He told me he needed to run a camera to see how bad it was, so I bought their annual camera inspection plan. But we had to remove the toilet to run the camera. They charge $400 to remove and replace a toilet (!), so we agreed I'd take the toilet off myself and he'd come back the next day to run the camera. I appreciated his agreeing to come in on a Sunday, but as it turns out he never showed up (and no phone call), so I wasted a lot of time taking off and replacing the toilet (not to mention waiting around). I never heard back from the technician after that despite several phone calls to their dispatch line. They told me the toilet fill valve was on back-order but it's been a few months now and it hasn't arrived yet. My invoice didn't itemize costs but it was over $600 for running the snake and prepayment for replacing a fill valve. Add on the annual camera plan (which I never got either) and taxes and we're up to $771.15. I originally gave a 3 on this review because I gave up on getting the toilet fixed. [UPDATE September 8, 2016] I got a call from the company right after writing the above review. They told me the technician has been on training for the last two months and that the fill valve will be delivered and installed next week, and they have offered to refund the cost of the camera inspection annual plan. I have revised my review from 3 to 5 as a result of their preliminary efforts to make things right. [UPDATE October 1, 2016] The part finally came in and the toilet was fixed a few days ago. The (new) technician did a thorough job and said he would look into replacing another part that seems to be slowing down the water line. I am revising my review again from 5 to 8 in anticipation of getting a refund on the camera plan I never used. [UPDATE November 26 2016] The technician proactively came back to install a part that makes the toilet flush like new again. I'm pretty impressed by the follow-up -- especially since I already paid in full a long time ago. I have to admit, you get pretty good service for the high price. Changing review from 8 to 9.

I noticed the sink in the basement bathroom was leaking and damaging the cabinet. After attempting to patch the pipe myself I called Priority Priority Plumbing. They were fast, clean and great to deal with. Overall I'm very happy with the service. I would definately recommend them.

After my usual morning routine I was shocked to discover my basement flooded with sewage. I quickly Googled for plumbers and found Priority Plumbing. They were fast and extremely professional. By the end of the day they had replaced my sewer pipe and left the house in spectacular fashion. It was like they were never here! I am very happy with the service and will definitely call them again should the need arise. (cross my fingers).