Priority Plumbing

Rating: 4.7 out of 5

Priority Plumbing reviews (805)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jun 2015

    Leaking Pipe

    After a long time of dealing with a leaking pipe under my sink I finally decided to call a plumber. I reached out to Priority Plumbing and am extremely happy with the job they did! They were friendly and did the job efficiently without leaving any mess. I will definitely call them again for any other plumbing issues.

    Answer from pro:

    Hi Thomas, Thank you for your review. It was our pleasure to serve you! - Sincerely, The Priority Team.

    Reply created 29 Sep 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jun 2015

    Plumbing

    I had a clogged drain and called Priority Plumbing immediately. They were very friendly and helpful. The service was fast and efficient. I would call them again and recommend to friends!

    Answer from pro:

    Hi Jessica, Thank you for your feedback! it was our pleasure to serve you.

    Reply created 18 Jun 2015
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 12 Jun 2015

    Clogged Kitchen Sink

    Don't believe multitude of glowing reviews. Before even diagnosing the problem, the service technician was already trying to up-sell me, as well as wanting to replace my kitchen faucet. They quoted me $298+tax (+$56.49 for the service call) to run a drain snake. Outrageous. Still had to pay the $56.49 to get him to leave. Got a referral from a friend and took care of the issue for $120, (tax in) from another reputable company listed here on HomeStars. Priority Plumbing is very courteous, but I'm not sure overcharging and up-selling qualify as "professional".

    Answer from pro:

    Hi Mike, I couldn't have provided service to you for the $100 that you wished to pay. Our prices are based on our costs to provide a higher quality and more reliable service. This is why we always give our price before we start. With regards to the faucet, I had to turn the water on to test the drain as part of my diagnosis and when I noticed that it barely opened, I asked if you wanted me to fix it. Not sure why that would upset you but I'm sorry if it did.

    Reply created 13 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Jun 2015

    Toilet installation

    I was very happy with the work performed by the company, and by Kyle and his partner. I went with Priority Plumbing because I appreciated their professional approach to discussing my needs, and how thorough they were in providing a quote. Kyle and his partner did excellent work, were thorough in checking that everything was done properly, and left everything in excellent working condition. I would recommend them to anyone I know.

    Answer from pro:

    Hi Dave, Thank you for your kind words. We are truly grateful for your business I'll be sure to pass along your kind words to Kyle and Brandon.

    Reply created 13 Jun 2015
  • Review from Andrew L
    Rating: 5 out of 5
    Review left on 3 Jun 2015

    Greg from Priority Plumbing hooked me up!!

    Greg from Priority Plumbing hooked me up. My kitchen sink drain was blocked really bad, really greasy pipes, no off the shelf products or snaking tools could get through it. They hooked up some pressure system and pulled out all the junk from the pipes, including some rock-like grease build up, it is as good as new now. They also cut off the existing pipe and put an attachment on so that we can get to it easier in the future. Also, identified the tube coming from my dishwasher was not properly secured so they attached it up higher to make sure that if the sink backs up again, the water does not flow into the dishwasher causing a spill over. Very nice guys! Really appreciate fixing it quickly and providing some preventative tips!

    Answer from pro:

    Hi Andrew, It was our pleasure to serve you. I'll be sure to pass along your kind words to Greg. There is nothing more gratifying to a service technician than a positive review from a happy customer.

    Reply created 18 Jun 2015
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 2 Jun 2015

    toilet installation

    I cannot believe that you get charged an estimate of $56.00 and then on top, to be told that it would cost over $900.00 to install a toilet.. I do not recommend these plumbers...PERIOD.. We called another plumber to get the service done for $200.00 plus..

    Answer from pro:

    We are sorry that you are not happy. As in every industry, there are differences with the level of quality, customer service and convenience provided that is often reflected in the price. We understand that not everyone wishes to pay for the higher level of service that we aim to provide. This is why we always offer our prices upfront before we begin any work. Thanks for the opportunity anyways!. - The Priority Team.

    Reply created 2 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 May 2015

    Plumbing Issues

    We highly recommend Mathew W and Priority Plumbing and will be calling them back for future plumbing needs. Mathew came to our home within 24 hours of calling to request servicing. He carefully listened to our needs, offered suggestions and alternatives and helped us prioritize our projects based on budget. We had a bathroom sink pipe and faucet replaced, a shower pipe fixed, and a basement utility sink and indoor/outdoor piping repaired within a timely manner. All while patiently answering my highly inquisitive and chatty 3 year old's many questions!!! Best plumber ever-- would recommend Mathew anytime.

    Answer from pro:

    Hi John, We agree. Matthew is fantastic. We appreciate your feedback and are grateful for your business. I'll be sure to pass along your kind words to Matthew.

    Reply created 18 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 May 2015

    indoor/outdoor faucet repair

    Spring arrived and we turned on our outdoor water supply. We were surprised when the water began leaking into the house instead of flowing out to the hose tap. PP responded to our call and Trevor arrived. He diagnosed the problem quickly as worn faucet connections. He replaced both our warm and cold outbound water faucets with more efficient levers. The job required soldering and he was careful to protect the surrounding area, temporarily disconnected our fire alarm and did it all with utmost professionalism.It was an expensive fix but we always feel secure when Trevor does the work and know that PP stands behind it. Might have had the work done by another supplier for a bit less but ultimately water damage inside would have been horrendous. Thanks Trevor. Great work!

    Answer from pro:

    Hi Beverly, Thank you for your review. We pride ourselves on being 100% accountable for our workmanship. This is why we are constantly training our team to be the best that they can be. We are thrilled that you are happy with our services and look forward to serving you again!

    Reply created 18 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 May 2015

    I can't wait to use these guys again!

    Exceptional service. Fast, efficient and couldn't have been more concerned about the quality of the work. I can't wait to have another plumbing issue just so I can use these guys again. Thank-you!

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Apr 2015

    sump pump installation

    highly recommend this company,Mathew was prompt,knowledgable and very competent also he was very respectful of the house and keeping a clean area around the work space,and the general area in and out

    Answer from pro:

    Thanks so much for the kind words. We're so happy to hear you were satisfied with our services, Johanne!

    Reply created 21 May 2015
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