Priority Plumbing

Rating: 4.7 out of 5

Priority Plumbing reviews (805)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Feb 2014

    furnace plumbing

    During a furnace component leak in January 2014, during a cold snap and right after the ice storm, my usual plumbing company was too busy to service the call, but indicated the repair was urgent. Luckily, Priority Plumbing answered their phone with a live service rep, and put me in their service queue. I was shocked to see Greg arrive within a few hours after being told it may be a day or more - he even called just prior to arriving. Greg immediately diagnosed the problem, patiently explained the solution and pricing. He went to work quickly draining the large old furnace and installed the new part. He was thorough, professional, and took care to thoroughly test all the components of the heating system to ensure the new part and post-install procedures worked. He even looked at some unrelated issues in the building and provided helpful suggestions. He was polite, highly experienced with older boilers, thorough, and knowledgable. Priority's excellent service meant only a minor disruption in heat servicing 11 units in subzero weather which the tenants didn't even notice. Very pleased with the excellent service - and quick response during a very high demand period.

    Answer from pro:

    , Thank you for sharing your experience with our company. We really appreciate the kind words and it was our pleasure to serve you. Sincerely, Austin Tsakopoulos - Owner.

    Reply created 6 May 2014
  • Review from Ben Lichty
    Rating: 5 out of 5
    Review left on 18 Feb 2014

    New shower fixture rough-in

    I recently called Priority Plumbing to help install new plumbing rough-ins for my shower renovation. They were very flexible with scheduling which was an important factor for me. My serviceman, Greg, showed up in the given time window and worked out a plan with me for the new piping. He was great to work with and did the work in a timely, professional and friendly manner. One pipe was installed slightly out of position, but he came back right away and made the adjustment. So even though I felt the price was a little heavy I nevertheless felt very taken care of since Greg was a pleasure to work with and did excellent work on the project. Also, the scheduling flexibility was a big plus for me so I was willing to pay a bit more for that luxury.

    Answer from pro:

    Dear Ben, Thanks for sharing your experience with Priority Plumbing. Serving and making customers happy is our top priority. Sincerely, Austin Tsakopoulos - Owner.

    Reply created 6 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Feb 2014

    Frozen pipes

    I have used this company on numerous occasions for different required plumbing services. I have never been disappointed. The service staff are courteous, professional and extremely helpful. Their office staff are understanding of the urgency of certain situations. I highly recommend this company. I was faced. As most during e cold freeze - of frozen pipes. Living in an 1892 Victorian home, I was terrified of a potential burst pipe !!!!! They were quick and efficient and took the time to consult with me on how to address a potential ongoing issue and god forbid - disaster !! Much praise.

    Answer from pro:

    Dear Michele, Service Excellence is in our culture at Priority Plumbing. Thank you for sharing your experience with our firm. Sincerely, The Priority Team.

    Reply created 6 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Feb 2014

    Toilette repair

    The plumber from Priority Pluming was very friendly, courteous, and professional. The work he did was excellent and he was careful to completely clean up after he finished. I'd defiantly recommend Priority Plumbing.

    Answer from pro:

    Dear Jim, Thank you for trusting us with your plumbing needs and allowing us the opportunity to serve you. We appreciate it very much. Sincerely, The Priority Team.

    Reply created 6 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jan 2014

    Plumbing

    Used twice. Fantastic company! Problem the second time was under warranty. Always punctual, great price and just kind people. The second time we used them, the plumber could not have been more informative. They always make sure to tell you exactly what they are doing and how much it will cost.

    Answer from pro:

    Dear Lindsay, We appreciate the kind words and for being a loyal customer! It was our pleasure to be of service. Sincerely, The Priority Team.

    Reply created 6 May 2014
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 14 Jan 2014

    Plumbing

    We requested a service call when our Hot Water Tank supply had sprung a leak from a poorly soldered connection (previously done by another plumber). A plumber was able to come within 24 hours (we shut off the supply valve until then) and he was courteous and fast in completing the job. Though it was a minor repair it was handled as though it was urgent, especially since it was over the holidays. Great service, overall.

    Answer from pro:

    Dear Liam, We are thrilled that you are satisfied with our services. 100% Customer Satisfaction is our Top Priority. Sincerely, The Priority Team.

    Reply created 6 May 2014
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 11 Jan 2014

    Leaking shower stall into basement

    Priority plumbing was a no show once (they say they called but they didn't) and then called 15 minutes prior to the end of the arrival timeframe for their SECOND scheduled date and told us they wouldn't be able to make it. They eventually showed up on their third call and fixed the problem (but had to come back a FOURTH time to do the repair). Plumber who showed up was very nice and professional. Support staff were unhelpful and borderline rude. I will not use them again, we only agreed to a third call because we were in a bind.

    Answer from pro:

    Due to the extreme freeze in Toronto, we have been overwhelmed with emergency calls and must attend to the most extreme problems first. We are sorry for any inconvenience this has caused you. We have been working overtime trying to help as many people as possible and we do appreciate your patience. Unfortunately this is not something that can be planned for. - The Priority Team

    Reply created 6 May 2014
  • Review from Owen M
    Rating: 5 out of 5
    Review left on 9 Jan 2014

    Burst Pipe

    I had a pipe burst on the main floor that was leaking into the basement. I was lucky that it was contained, but we still had to turn off our water at the source. And with the crazy winter, it was hard to find a plumber. Other companies were booked up for 2 days, but Greg form Priority Plumbing came the same day, and even called a 1/2 hour before his arrival to let me know he was on his way. That might not seem like a big deal, but I find service people rarely follow through on this commitment. Anyway, Greg quickly determined the problem and provided me with a few options, and had it all fixed up shortly afterwards. He was able to reach the problem from the basement, saving me having to cut holes in any walls upstairs, as well as considerable expense. I also opted to become a Service Partner. The plan more or less paid for itself, and gives discounted work and includes a video sewer inspection in the future. I plan on installing a backwater valve this spring, so for me it seemed like a pretty good investment. It wasn't cheap, but I feel very confident about the company and the work that Greg performed.

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 2 Jan 2014

    Plumbing - Replace Main Building Trap

    We used Priority Plumbing to replace the main building trap in our front yard. We called them with backed up floor drains in our house the day before Christmas Eve and they had a technician out that day who offered immediate action. We had a full crew out on Christmas Eve that dug a 4'x4' hole in our front yard. They replaced the 100 year old trap with two modern cleanouts in approximately four hours and we were back and better than ever. The excavation crew did an excellent job cleaning up afterwards going so far as to sprinkle snow over top of the area that they had exposed making it look like no one had been there. We were very pleased with the level of professionalism and speed of the job.

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 30 Dec 2013

    faucetfix

    my bath faucet was stuck, Luckily plumber Trevor, was available on the same day..and we were loosing water he was, reasonably helpful and truthful about the issue. He spent time to explain how to fix the minor issue in future...we Really appreciated that. Only wish the charges weren't so steep!

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
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