Priority Plumbing

Rating: 4.7 out of 5

Priority Plumbing reviews (805)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Oct 2013

    Leak caused by Shower

    Our main floor ceiling kept leaking for more than a month and we didn't know what was causing it. Trevor came by on time and was very insightful and professional. Amazing customer service - we signed up for their one year service plan as well. Would definitely recommend.

    Answer from pro:

    Dear Priyanka, We thank you immensely for your kind words. The great people who work at Priority Plumbing and Drains make all of the difference. This sounds cliché but we interview hundreds of plumbers before we hire one. Now on another super important topic, your service plan. This is the single most important investment you can make for your home. We congratulate you on making a very wise investment in your homes safety and comfort. We look forward to seeing you again soon during one of your service visits! Welcome to the family! Sincerely, The Priority Team.

    Reply created 8 Nov 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Oct 2013

    Install Shower Tower and new kitchen faucet

    At the start of the shower tower installation, l thought oh no what am l into. BUT excellent work clean and efficient. Now the shower id to die for. Patrick Toronto

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Sep 2013

    Severe plugges drain in old house

    My drain was plugged and was backing up. The problem was solved in a quick manner. I received a detailed explanation of the problem and things to watch for in the future. Very professional service.

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Sep 2013

    new garbage disposal and sink leak new kitchen tap

    We needed a new garberator installed and a leak fixed to basement bathroom water tap. Priority Plumbing was amazing from the booking to the actual completion of the work. Trevor showed up on time and completed the work quickly and well and very clean . From the way he treated our home with utmost respect to way he reviewed everything he was going to do to the way he treated our dogs and they treated him like family (this is rare) We could not be happier.

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Sep 2013

    Service

    We had a new laundry sink installed and a leak fixed to our outside water tap. Priority Plumbing was amazing from the booking to the actual completion of the work. Greg showed up on time and completed the work quickly and well. It is a little expensive compared to other quotes I recieved but the quality of the work and the company surpassed others. Thanks

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Sep 2013

    re and re faucet

    i have used priority plumbing in the past and will contiue to use them in the future the best company i have ever dealt with professionalism at its best thank you

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Aug 2013

    shower repair

    I had been dealing with a broken shower for over a year. Two guys had tried to fix it, with zero result. I finally called Priority Plumbing, following a recommendation from a friend and they did a superb job. Very professional, all in one visit (they come with a truck filled with parts) and the problem was completely solved. I was extremely happy with the results and the service.

    Answer from pro:

    Dear Liesbeth, We at Priority Plumbing work very hard to provide a certain service "experience". We had upgraded our fleet to larger trucks so that we can complete most jobs "on the spot". We now stock one of the largest inventories of plumbing supplies and bring it with us to your home! Our goal is to provide the fastest, most convenient and professional service on the market. I believe that we have achieved our goal. Thank you for sharing your experience with our company! - The Priority Team.

    Reply created 12 Sep 2013
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 22 Aug 2013

    Servicing our hot water boiler system and drains

    I have nothing good to say about this company and their plumbers. I've paid a significant amount of money for terrible service. The last plumber that came to clear my drain charged over $100 and left it as bad as he found it. We phoned the city and they cleared it completely - for FREE.

    Answer from pro:

    Dear Valued Customer, We are sorry to hear that you are not happy with our services. We investigated your drain problem using Very expensive and technical equipment. We determined that the problem was on the city side. We then advised you to call the city, as we are not legally allowed to touch city property. For this you paid us a whopping $99 plus tax. We are so sorry but we must follow the law. Thank you - The Priority Team.

    Reply created 12 Sep 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Aug 2013

    Sewer line, backwater valve, sump pit

    Excellent work from Kostis and the crew at Priority Plumbing. They came in on short notice, worked quickly, and cleaned everything up perfectly. The follow up inspection from Trevor was great as well. Highly recommended.

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 6 Aug 2013

    Water Heater

    Don't be fooled by the sweet voice of the receptionist and the promises on their website. We had to have two valves replaced on our leaking water heater which are $350 to replace normally (parts and labour) as quoted by several other plumbing services. We paid to Priority Plumbing $850. They damaged the controller during these part replacements, which costs another $550 to replace. When our gas supplier detected a gas leak in our home, they agreed to pay the repair costs, but then refused a week later. This company will take advantage of homeowners in high stress situations and gauge them in pricing and provide shoddy workmanship in return. On top of all this they try to fool you into purchasing a membership and insurance with their service. Do NOT use this plumbing service. I have recently reported them to the Better Business Bureau and the Ministry is currently investigating.

    Answer from pro:

    Dear Vesna, You called us because you had a flooding water heater. We charged you $400 to repair it and we left. You called us back again for a different leak on a valve above your water heater. (Not on your water heater), and we charged you $250 to repair that. You must have been happy with our service the first time to have called us back a 2nd time. You then had a problem with your gas line several days later. (Something completely different). You called us again and we told you to call the gas company. We do not work with gas. We did NOT touch your gas line at any time. We understand that it is very easy for you to blame us for your problem. We are sorry that you incurred these expenses, but we did NOT cause your problems. We fixed the problems that you paid us to fix as promised, and we thank you for this. Thank you - The Priority Team.

    Reply created 12 Sep 2013
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