Priority Plumbing

Rating: 4.7 out of 5

Priority Plumbing reviews (801)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Jun 2013

    New toilet

    This was the third time in ten years that I needed a plumber for the toilet. I called on a Saturday morning and the plumber arrived early afternoon. He was polite, informative and efficient.

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 17 May 2013

    Fixing shower and leaky water valve

    We had Priority Plumbing come in and clear our drain in the laundry room. They were extremely professional, came quickly and were very friendly. They also only charged $100 and we were very impressed. A few months later we had a few more different issues in the house so we called them again to fix them. At last we found a great, moderately priced plumber who did a great job. When I made the service call, the man who answered the phone was extremely pleasant and they came very very quickly. When the plumber came over, he listened to my complaints and briefly looked at the issues. He did not take anything apart. He then sat me down and went over in detail how my noisy shower and leaky valve would cost upwards of $1000 to fix. He said the part I needed for the shower was very pricey and hard to source. I asked if since we only renovated the bathroom 3 years ago would it be under warranty and he said no. However I insisted that I could get the part myself and he did give me a separate quote without it. He told me just the part would cost $300. For the leaky water valve in the basement, he gave me a whole long winded story about how he will need to take the entire thing out, put in new parts etc. That would cost $500. I was a bit flabbergasted with the cost because I renovated our entire house and knew simple plumbing issues did not cost that much. I called my neighbours plumber who actually took apart the shower, told me which part I needed, told me it would definitely be under warranty, called the store I bought it from, got the part for free and fixed it. I asked him how much the part would cost if it wasn't under warranty and he said max $120. As for the leaky valve in the basement, all it needed was to be tightened and problem solved. And no that isn't just a quick fix, it really had just become loose and needed to be tightened. I felt sick after Priority's plumber left only because I felt completely ripped off by them. Would it have been different if the plumber was dealing with my husband and not me? Who knows!

    Answer from pro:

    Dear Jennifer, The difference between renovation plumbers and service plumbers, is that we service plumbers are called in to fix the problems that renovation plumbers create. For example, the reason the valve needed tightening was because the seal has worn away creating a space between the nut and the stem. Tightening the nut does not repair the seal that protects you from a flood. Eventually that valve will leak again potentially causing tens of thousands of dollars in damages. So in essence it is a "quick fix". The valve needs to be replaced. We see homes that are flooded every day because of this type of poor workmanship. Sometimes you may be happy to save a few hundred dollars in the short term, but it ends up costing you much more in the long run. We are sorry that you are un happy and can understand why you thought we were trying to take advantage of you, based on an opinion of a renovation plumber, however we as service plumbers see the bigger picture and work to keep your home safe from problems in the future. Thank you - The Priority Team.

    Reply created 24 May 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 May 2013

    Water heater valve replacement

    I used Priority Plumbing's website to make an inquiry and had a representative call me back within a few hours. They offered to make an appointment for same-day service. Angelo, the plumber who arrived at my home, was impeccably polite and very friendly. The problem with my water heater mixing valve was identified quickly and the whole repair was made within an hour. Angelo provided several, fully priced options for me to choose form (some including warranties, and there was more than one way to solve the problem as well). If Angelo is representative of what the average professional form this company is like, then I can highly recommend them. Angelo, specifically, was exemplary. 10 out of 10.

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 May 2013

    Replace Main Sewer Ppe

    Our 62 year old home has 62 year old clay pipe running out to the street. Greg from Priority Plumbing was the only person (we had 5) who came to give an estimate who took the time to actually look in the pipe, with the camera snake. Greg clearly explained our options and gave a quote with no small print of charging more should something happen. Well it did, our cabinet in the basement was immobile so instead of demolishing the cabinet he said they would go the more expensive route at no extra cost. Fantastic. The crew were very courteous, non-smoking, professionals. There was absolutely no mess inside or out for me to clean up. They even replanted the plants they had to remove to dig. Top it off, the brought there own bags of topsoil and replanted the grass. I am keeping there work sign out front as long as they want. I am sure they will get more business in my area from the excellent job done. Without hesitation priority plumbing was the best choice, if you read this you must at least give them a chance to quote your job. You will be as happy as I am when the job is done.

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from Barbara Wane
    Rating: 5 out of 5
    Review left on 21 Apr 2013

    clogged toilet

    It was a Sunday and I had reason to believe my toilet would overflow. I did not think it was clogged, but needed help. I waited for less than half an hour and Tony was very helpful. I love the respect Priority has for one's home ie, the booties and the front hallway carpet. Tony was very thorough and took time to make sure all was well with the fixtures and connections and then knew the toilet was clogged. I was able to use my Christmas coupon and the service call fee was waived. THANKS!!!

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Apr 2013

    Toilet seal replacement

    Great Service, Quick Response and very professional. Priority Plumber solved my worries about the leak in less than 30 minutes at the same time gave me cheap and easy option to fixing my leak. I am glad I called them

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Mar 2013

    Plumbing

    Respectful crew. On time and assessment along with quote was reasonable. Had to dig up a perennial garden to access pipes and they were careful with our rose bushes ec.

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 25 Mar 2013

    Plumbing pipe replacement

    I have used Priority Plumbing once and they have a follow up service and were coming to do an annual check up of my plumbing. The company was very flexible with setting up a time for this visit and worked with my schedule. The plumber, Angelo, arrived at the specified time and put on booties to come into my home. While conducting the checkup Angelo noticed that the pipes under my sink in both bathrooms were corroded. He suggested that they be replaced. I agreed and he did it on the spot and it was a good thing because those pipes were an accident waiting to happen. Now I have nice new pipes that will last me for a long time. Angelo, was very polite, knew his job and kept me informed about what he was doing. He also did a good job of keeping his work area clean. I was very impressed with the work.

    Answer from pro:

    Dear Mae, Thank you for sharing your experience with our company. We appreciate great customers like you and thank you for your continued loyalty over the years. Priority Plumbing was the first company to promote preventative maintenance to our customers. Some readers may have even recieved one of our letters a few years back. It is always smarter to fix something before it breaks and causes more damage to the home. Our customers recieve free maintenance inspections and that helps you stay trouble free throughout the year. Thank you for taking the time to write a review. Sincerely, - The Priority Team.

    Reply created 26 Mar 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Mar 2013

    replace sump pump on a Friday night

    Fantastic service right from the phone call to the installation. quick service arrived on time, installer whas incredibly nice and curtious. Absolutely great experience. I would recommend this company any time

    Answer from pro:

    Dear Paul, Thank you for your kind and encouraging words. We always try to make our customers 100% happy, and we are so happy to have done this for you. We really appreciate hearing from great customers like you. Sincerely, - The Priority Team.

    Reply created 26 Mar 2013
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 5 Mar 2013

    house call

    my daughter dropped her diamond earing down the sink , priority charged her $300 for a 5 minute job to take the p-trap apart!! I think this is bloody highway robbery!

    Answer from pro:

    Dear Gene, We are so sorry that you are unhappy with the price. It is unfortunate that you told us to proceed with the work, as we did give you the estimate in writing before we proceeded. So with all due respect, it is a little unfair to call it highway robbery. Please try to understand the tremendous expense it is for us to send a fully licensed, trained and insured Plumber to your home. By the time the plumber drove to your home, completed the job, we allocated 3 hours of company time. In addition, our plumbers all have a minimum of 10 years working experience and recieve ongoing training. We usually make jobs look a lot simpler than they are. Please call us to discuss your concerns as we always try to make our customers 100% happy. Thank you - The Priority Team.

    Reply created 26 Mar 2013
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