Priority Plumbing

Rating: 4.7 out of 5

Priority Plumbing reviews (805)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Mar 2013

    Plumbing

    Respectful crew. On time and assessment along with quote was reasonable. Had to dig up a perennial garden to access pipes and they were careful with our rose bushes ec.

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 25 Mar 2013

    Plumbing pipe replacement

    I have used Priority Plumbing once and they have a follow up service and were coming to do an annual check up of my plumbing. The company was very flexible with setting up a time for this visit and worked with my schedule. The plumber, Angelo, arrived at the specified time and put on booties to come into my home. While conducting the checkup Angelo noticed that the pipes under my sink in both bathrooms were corroded. He suggested that they be replaced. I agreed and he did it on the spot and it was a good thing because those pipes were an accident waiting to happen. Now I have nice new pipes that will last me for a long time. Angelo, was very polite, knew his job and kept me informed about what he was doing. He also did a good job of keeping his work area clean. I was very impressed with the work.

    Answer from pro:

    Dear Mae, Thank you for sharing your experience with our company. We appreciate great customers like you and thank you for your continued loyalty over the years. Priority Plumbing was the first company to promote preventative maintenance to our customers. Some readers may have even recieved one of our letters a few years back. It is always smarter to fix something before it breaks and causes more damage to the home. Our customers recieve free maintenance inspections and that helps you stay trouble free throughout the year. Thank you for taking the time to write a review. Sincerely, - The Priority Team.

    Reply created 26 Mar 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Mar 2013

    replace sump pump on a Friday night

    Fantastic service right from the phone call to the installation. quick service arrived on time, installer whas incredibly nice and curtious. Absolutely great experience. I would recommend this company any time

    Answer from pro:

    Dear Paul, Thank you for your kind and encouraging words. We always try to make our customers 100% happy, and we are so happy to have done this for you. We really appreciate hearing from great customers like you. Sincerely, - The Priority Team.

    Reply created 26 Mar 2013
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 5 Mar 2013

    house call

    my daughter dropped her diamond earing down the sink , priority charged her $300 for a 5 minute job to take the p-trap apart!! I think this is bloody highway robbery!

    Answer from pro:

    Dear Gene, We are so sorry that you are unhappy with the price. It is unfortunate that you told us to proceed with the work, as we did give you the estimate in writing before we proceeded. So with all due respect, it is a little unfair to call it highway robbery. Please try to understand the tremendous expense it is for us to send a fully licensed, trained and insured Plumber to your home. By the time the plumber drove to your home, completed the job, we allocated 3 hours of company time. In addition, our plumbers all have a minimum of 10 years working experience and recieve ongoing training. We usually make jobs look a lot simpler than they are. Please call us to discuss your concerns as we always try to make our customers 100% happy. Thank you - The Priority Team.

    Reply created 26 Mar 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Mar 2013

    Pressure cleaning pipes and stack

    Tony was extremely professional and friendly and took the time to explain the necessary process to me so that I could understand. He went over and above to get the issue resolved and always kept a positive attitude.

    Answer from pro:

    Dear Oliver, with all of the new technologies coming to the market, we spend a lot of time and money keeping up with them so that we can provide the best service possible to our valued clients. And because we need to provide our plumbers with ongoing training to maintain our high level of professionalism, we dont expect our clients to understand what is available to them. This is why we spend a lot of time with our clients eductaing you about what options are available. Thank you for sharing your experience with our company. We appreciate hearing from great clients like you. Sincerely, - The Priority Team.

    Reply created 26 Mar 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Feb 2013

    Sump pump replacement

    I have had many problems with defected sump pumps and backing up of water in my cold cellar. Three different contractors tried to solve problem unsuccessfully. I searched the web and came across Priority Plumbing who come out the next day, assessed the problem and was able to solve my issues in a very professional and friendly manner. They provided me with different options and even the convenience of future upgrades. Angelo was prompt, very knowledgeable and worked in a very neat manner. I am completely satisfied and would highly recommend Priority Plumbing with pleasure.

    Answer from pro:

    Dear Lisa, It''s not uncommon for us to be the 3rd or 4rth plumbers to attempt to fix a clients issues, and then solve the issue efficiently. This is because we are the only company that provides consistent and ongoing training to our plumbers, so they can provide our clients with the most competent and professional service possible. We thank you for sharing your experience with our company. We appreciate great clients like you! Sincerely, - The Priority Team.

    Reply created 26 Mar 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Feb 2013

    Bathtub Drain

    I had my bath tub back up on me. I tried to plunge it and and I tried to use some liquid clog remover but it would budge. After much reluctance I decided to call a plumber. I found Priority Plumbing because of their drain cleaning coupon. I called them up and they sent Tony over within a couple of hours. He was able to get the clog cleared without a problem and was happy.

    Answer from pro:

    Dear Bridget, Thank you for taking the time to review our company. One of the things that seperates us from the competition is that we arrive in fully stocked trucks. So not only are our plumbers all licensed with a mnimum of 10 years experience, they have the best tools and equipment to solve any situation on the spot. This is how we are able to make difficult jobs seem easy. It is always a pleasure to serve great clients like you. Thank you. - The Priority Team.

    Reply created 26 Mar 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Jan 2013

    Main Drain Line

    I needed a plumber because my main drain line was backed up. I called Priority Plumbing and they came out to inspect the drain line. Greg the technician figured out the problem and got everything taken care of within a reasonable amount of time. I would definitely hire Priority Plumbing again.

    Answer from pro:

    Thank you for your positive review. Because we only hire plumbers with a minimum of 10 years experience and carry a valid plumbing license, we are able to solve the most difficult jobs efficiently. Thank you for trusting us with your plumbing issues. - The Priority Team.

    Reply created 2 Feb 2013
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 14 Jan 2013

    Wastewater Back-up in Basement

    Last Friday we called Priority Plumbing to come to our office to check out a blocked pipe that caused a flood of waste water in our basement. As you can imagine, the whole office smelled awful. We wanted the problem resolved ASAP. The plumber showed up. Payment was required before any work was completed. We willingly paid the $99 fee (+ HST) to have the problem, as we had hoped, resolved and the blockage cleared. We expressed our concern that the blockage was due to the fact that it was raining, and that somehow this was contributing to the cause of the back-up (a smaller flood had occurred a few weeks earlier, also when it was raining). The plumber dismissed the idea, and said that it was highly unlikely that rain could be contributing to the back-up. The plumber attempted to clear the blockage with a snake, but was unable to. He told us that our problem was not due to a blockage, and that it was actually a broken pipe. He explained that the resistance he was getting would not occur if it was simply a blockage, and explained that it could be dangerous to force the snake any further. He pulled out the snake, attached a sonar device to the snake, and sent it back to the location of the “break” in order to get an accurate location of where the “problem” was. He said the blockage was in the middle of the room. The plumber then explained that we had two options to proceed. Option 1 ($2100): replace the broken section of pipe. Option 2 ($6000): Replace the whole pipe to avoid a future problem. We left it at that and he left. We called in a second opinion to have a look at the problem. We explained to him everything we were told by Priority Plumbing, and he decided he would re-assess the situation. The new plumber placed a camera down the pipe and was able to move through the entire section of the pipe where Priority Plumbing had identified a “break”. To our surprise, absolutely no break was present, and no blockage was present AT ALL in this section. A BLOCKAGE, not a break, was found much further down the pipe at the front of the house. It was found that the downspouts OUTSIDE were feeding directly into this very location of the pipe, and this is where the blockage was. This explained why the back-up occurred when it was raining heavily. The blockage was immediately removed and cleared, and we are back up and running. Although there's no way to prove it for sure, we think that Priority Plumbing should have been able to detect what the actual problem was. It seems like we might have been mislead. We would never recommend Priority Plumbing to anyone.

    Answer from pro:

    I am sorry that you are unhappy with our services. I thing that based on a lesser competent plumbers evaluation, you may be confused about the situation, and we appreciate the opportunity to clarify. The Downspouts that you believe to be outside, do not connect outside of the house. They come into the basement and connect Inside the house. Any plumber with knowledge of a plumbing system will tell you this. This is very basic and is infact written in the plumbing code. Furthermore, a camera only provided you with a visual of the drain. We used a proper locater to determine the location of the blockage. It's usually plumbers with little experience that think they can measure the length of the camera cable to determine the location of the pipe that mis locate the problem. This happens all the time and we often end up re quoting work that others have misquoted due to mislocating the blockage. This is why we only hire licensed plumbers with 10 years of actual plumbing experience and use the proper locating equipment to locate problems. A camera will not locate the blockage, it only provides a visual. We suspect that you will have this problem again and hope you will consider our quotes to fix it properly once and for all. Thank you- The Priority Team.

    Reply created 2 Feb 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jan 2013

    Leaky basement and shower

    Whenever I used the shower on the main floor of my bungalow, a pool of water formed on the laundry room floor in the basement. I called Priority Plumbing along with 2 other companies. Priority Plumbing was the most helpful and couteous and they also had the most affordable estimate. Tony came to my house right away and had convenient times so I did not have to miss work. He provided 6 different cost options and I decided on the one that was most affordable for me. The work was completed within 3 days. Excellent service. Would use again without a doubt.

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
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