Priority Plumbing

Rating: 4.7 out of 5

Priority Plumbing reviews (805)

  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 18 Nov 2012

    Hot Water Heater Installation

    They cancelled the initial appointment but promised a $20 discount on the rescheduled appointment. Not only did I not get the $20 discount but the quote I got was outrageous. Edit (after response): Just to clarify, you did offer a $20 discount towards the potential installation, not towards the estimate, which is what was promised over the phone. As for your prices, $2,600 for a hot water tank, for which you had no details such as brand or energy efficiency, and its installation is outrageous. I purchased the best water heater from Rona and had them install it for over $1000 less. Finally, the only reason you are rated high, is that you provide gift certificates to people that do so, which is deceiving customers.

    Answer from pro:

    Hi Kape, Sometimes we put emergency customers ahead of others similar to a doctor seeing a dying patient before a patient with a cold. We did issue you the credit and are sorry you still chose to carefully choose your words and imply that we didn't. With regards to our Prices, they are 100% fair and our workmanship is top quality. As you can see, we have never had complaints about our workmanship. In addition, Rona will have you wait 40 minutes on the phone, and 3-4 days for the repair. I would hate to shower in freezing cold water for 4 days straight!. I hope that never happens to you. If it does, we answer the phone right away and offer same day service! Thank you - the Priority Team.

    Reply created 19 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Nov 2012

    Kitchen Sink Fix.

    I requested service from Priority Plumbing and someone was at my house within 2 hours. The work was so professional and well done and I what I liked the most is that they work with your budget giving you the best options for what is better for you.

    Answer from pro:

    Hi Luis, Thanks for sharing you experience with Priority Plumbing. What sets us apart from other companies is our speed and professionalism. Fast service is important to our customers and we try our best to make an unpleasant situation as convenient as possible. We also try to provide different options and price levels when ever possible, This way we put you the customer in control and everyone likes choices. Thanks again! - The Priority Team.

    Reply created 12 Nov 2012
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 9 Nov 2012

    midsized job

    I'd rather not go through all the details, but this company failed us on every count. I'd never recommend them or call them again. Other companies served us so much better.

    Answer from pro:

    We told you we would be there between 11 and 2 today. We arrived at around 1 pm, and you were upset because we didn't arrive at 11. We provided you a window of arrival, not a specific times because we are on other calls. We always call and let our clients know when we were on the way so they don't have to stay home and wait around. You can run errands and get a 1/2 hour lead time to meet us. We did maintain our scheduled appointment window as promised, I am sorry that you were hoping that we would get there right at 11 Am, however we never promised you this. - Sorry - The Priority Team.

    Reply created 10 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Oct 2012

    Pluming

    This company exceeded my expectations, they were professional and they gave me the best possible advice to not only save me money, but to do it right the first time so I wont run into problems in the near future. Would def refer to friends and family

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 15 Oct 2012

    Garburator Repair

    Contacted these guys through samedayplumbing.ca to fix two broken waste disposal units (garburator) - follow up over the phone was professional but quote when the tech came to the house was crazy. Told me that we need to replace both (which is what I expected) but wanted to charge more than $2000 (units cost $500 combined at home depot - rest is labour). When I asked how long it would take, he said an hour - which means for travel and 1 hour of time was $1500. I don't mind paying a premium but when someone is taking advantage of you, based on the size of your house, trusting personality or other reason then I have a problem. When I commented about the price the response was "that's the price of being in business" which is a good reason why you should not do business with companies like this. Response to Company: We were quoted $750 and $1250 which is $2000 + HST. The units are the same that are sold by HomeDepot - they carry the full line of residential units - we purchased the same units you quoted with install from home depot for $1000 Including HST. Home depot contractors are insured and licensed to install the units. This is just a case where competition is forcing you to have prices that the market expects - we know how much the units cost and we know what the labour cost.

    Answer from pro:

    Hi Richard, We quoted you $750 to replace a garbage disposal. That is $1500 for two. The cost of the disposals that we quoted to you are $980, not $500. We quoted you for 1 Horse Power units, they sold you 1/3 horse power units. The difference in quality is huge. You should compare apples with apples before you comment on our company. In addition to this, you had to drive to the store, wait in line to pay and to arrange installation. Then you have to wait 1 week minimum for a Home Depot Installation. If there is ever a problem, you will wait a week for service. We do not take advantage of people. We are an honest and ethical company. Thank you - The Priority Team.

    Reply created 17 Oct 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Oct 2012

    leaky kitchen sink

    O ring broken... Tony fixed the rings and installed faucets to minimize the damage if this happens again. Pleased with service and they were able to help me on the same day (sunday!!)

    Answer from pro:

    Hi Roger, thank you for the kind words. We pride ourselves on fast, efficient and professional work. All of our plumbers are licensed and have years of experience. "Service" work is very different from new construction or renovation work where everything is pre planned. It takes years of experience to repair a wide range of fixtures and brands. Thank you for being a customer. We really appreciate it. - The Priority Team.

    Reply created 15 Oct 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Sep 2012

    Sanitary Drain Replacement / Repair

    They were prompt, same day service as a new customer I would recommend them to others. The work was done cleanly and efficiently, the technician that was knowledgeable and offered 3 solutions to select from.

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Sep 2012

    Sump pump replacement

    Kostis was efficient, courteous and provided a thorough overview of the job and cost. We were very satisfied with the work. Our sump pump died in the last storm and we were afraid of a flooded basement if we didn't get help fast. Thanks for your hard work!

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from Greg Turko
    Rating: 5 out of 5
    Review left on 30 Aug 2012

    drain repair

    Priority Plumbing gave me a next day appointment with a three hour window of my choice. Greg came on time, explained the work that needed to be done and did it promptly and very well. Too often, plumbing repairs are an adventure of not a very rewarding kind. Not so Priority. who we have previously used with similar excellent results. I would recommend Priority Plumbing to my mother and to anyone else's mother with no hesitation.

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jul 2012

    Plumbers

    My kitchen faucet was loose. I called before 9 am and was advised that the technician would be there between 11 and 2. Kostis was here shortly after 10 am and replaced both the kitchen faucet and one in my bathroom after providing me with numerous alternatives. Kostis was very pleasant, respectful, thoroughly competent and efficient. I would highly recommend this company to my friends and family. It is wonderful dealing with a company that delivers on its promises.

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
Get in touch