Priority Plumbing

Rating: 4.7 out of 5

Priority Plumbing reviews (805)

  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 26 Jan 2012

    Basement flood and clogged pipes!!

    Priority Plumbing was at our house last week within an hour of our call to help us with the pool forming in our basement!! they were professional quick and got everything 'moving' again!! great job!!

    Answer from pro:

    Hi Kirsten, Plumbing repairs need to be done fast and they need to be done right. That level of service seperates us from the rest. Thank you for being a valued customer - The Priority Team.

    Reply created 28 Jan 2012
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 26 Jan 2012

    Plumbing repair

    I was hesitant to commit to paying $50 up-front to have them assess the situation when they wouldn't give me an approximate estimate over the phone, or even an indication of their hourly rate. My instinct on this was right. I needed a leaky pipe fixed under the kitchen counter - the quote, for which I paid a $50 home visit fee - was over $1,300. When I asked how long they thought the work (removing the pvc trap and installing a new one) would take, I was told "at least an hour". So, for those of you counting at home - the going rate at this place (give or take the $20-$30 in supplies that were included in the price) is over $1,000 per hour for plumbing services. Plus another $50 to let you know that in person. *Update* In response to the response: The job quoted was *not* for 3 things. I did ask a question about an outdoor tap (which the plumber answered). No work was/is required. The $1,300 quote was for replacing the trap and sink baskets (the pipe was leaking) under the sink and to fix a toilet that was hard to flush - it also included two upsell scenarios in which the plumber tried to get me to buy an entirely new toilet. After getting the quote, I asked for a price for only the sink fix and was told the price would be the same - $1,300. Again, I asked him how long he thought the repair would take and he said "at least an hour". I asked him if his hourly rate was *really* over $1,000 an hour and he began to tell me about the training that goes into being a licensed plumber. It was a friendly talk the entire time (he was very courteous). I told him I would think about it, and left it at that. I suppose the only real response I have is this: I called another company to come in, which they did for free (see my other review), and my sink was fixed for $250. As for the toilet: Did I need a new toilet? No. Did I need to have the inner parts replaced? No. The other guy just looked in, bent the wire coming off the handle, and it now works perfectly. No charge.

    Answer from pro:

    It is impossible to diagnose any job over the phone. The quote was for 3 jobs not 1. 1. repipe the entire drain, 2.replace all the components in your toilet tank, 3. install new valves for your outside hose tap, it included the service call and HST. You also recieved one hour service, a licensed technician, a fully stocked service truck, he wore shoe covers, he was courteous and professional, he diagnosed your problem, and he gave you a price upfront. That level of service still warrants a zero? We do not charge $1350 to replace a P-Trap. Our prices are fair and our service is exceptional. Thank you. - The Priority Team.

    Reply created 28 Jan 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Jan 2012

    Fixed two running toilets

    I had two toilets that had issues. One kept running and the other was so bad it would not even fill up the tank. Kostis gave me a few options and fixed things in a short amount of time. He even mentioned some maintenance tips to prevent recurrence.

    Answer from pro:

    Hi Jerry, thanks for trusting us with your home plumbing system. Relevant options that put our customer in control, is something we try to do on every call. This is one of the things that seperates us from the competiton. We thank you for your business and wish you the best in 2012. From the Priority team.

    Reply created 20 Jan 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jan 2012

    Plumbing

    I found Priority Plumbing & Drains and Greg the plumber to be very knowledgeable and he did an excellent work. The price of the repair was well explained before the work was done. Excellent work.

    Answer from pro:

    Hi Carlos, Greg is the best service plumbing in Toronto hands down. It takes years of experience to handle service properly and they can't teach you 80% of the knowledge necessary in trade school. This is why we only do service work and hire only plumbers with extensive service experience. - Thank you for choosing Priority Plumbing - From the Priority Team.

    Reply created 20 Jan 2012
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 17 Jan 2012

    Kitchen Sink Blockage

    The plumber, Giacomo that came to service our problem was friendly and professional. He provided us with 3 different possible options to move forward with to fix our problem. He was quick and clean.

    Answer from pro:

    Ahhhh, the key words that we love to hear. Quick, Clean, Options, Fixed the problem. What more can you ask for? Sounds like another job well done by Giacomo. Thank you for sharing and for choosing Priority Plumbing. - From the Priority Team.

    Reply created 20 Jan 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Jan 2012

    replacement of a faulty valve

    A valve recently developed a leak (faulty valve). Giacomo replaced the valve free of charge. Expert service, efficient, professional and great sense of humour!! I have, and will continue to recommend Priority Plumbing. Thanks Giacomo!!!

    Answer from pro:

    Another Satisfied customer, compliments of Giacomo and Team Priority Plumbing. Thank you for being a valued customer. - The Priority Team.

    Reply created 20 Jan 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jan 2012

    Sump Pump and battery backup installation

    Priority Plumbing responded in a very timely manner. The plumber, Kostis, was very courteous, and efficient. I would have no hesitation in recommending this company in the highest possible terms.

    Answer from pro:

    Thanks Mark, not too many plumbers are experienced enough to offer back up pump systems. Kostis has extensive training in home service and preventative maintenance. These are skills that only years of experience in service can provide. We at Priority Plumbing specialize not only in fixing things right, but preventing future problems as well. We thank you for trusting us and for being a valued customer. - The Priority Team

    Reply created 20 Jan 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Dec 2011

    Plumbing Services

    We had our basement toilet spill waste into our basement over the holidays. We called Priority Plumbing because we had seen our neighbour use them just over the summer so they were top of mind. I am glad I called them first because they had someone there as soon as they could, gave me up front pricing (expensive but no hidden costs) and he did what he had to do to figure out the issue we had including snaking the line, using a camera to look through the drains. Turned out to be a cracked pipe leading to the street from our home (80+ year old pipes) so the next morning the crew was there to fix the problem and we are back up and running. What was just as impressive for me is that Greg listened to my concerns and talked me through the process and took the time to explain our options and make recommendations. He did not judge my decisions and I felt like a customer throughout the experience not a victom (like I have experienced in the past with some plumbers in Toronto). Use Priority Plumbing if you want exceptional customer service, quality work, and can recognize the value this provides over others. They are not the least expensive but I am confident with the quality of work and guarantee they provide that it will prove to the best value.

    Answer from pro:

    Dear Steven, Aside from being specialists in residential service plumbing and drains, one of the things that differentiates us from other plumbers is our focus on unique customer needs. We take time to listen to our customers and provide options that only meet our customers unique needs . We thank you for your business and hope to hear from you when ever you may need us. - From the entire team at Priority Plumbing.

    Reply created 9 Jan 2012
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 29 Dec 2011

    plumbing

    came even when they were notified very shortly. Fixed the drain, is well trusted; there are many garuntees. one of the most trusted in ontario. Would definitely recommend to others!

    Answer from pro:

    Thank you for choosing Priority Plumbing. We are so happy that you are happy and look forward to serving you and your friends when ever they need a professional plumber. - From the entire Priority Plumbing Team.

    Reply created 9 Jan 2012
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 17 Dec 2011

    Bathroom repair

    Greg Tsakopoulos from Priority Plumbing is one of the cleanest, most competent plumbing contractors I've ever hired. When he became available before the scheduled appointment, his service called and Greg showed up early. He then showed us a number of repair and upgrade options to meet our needs, and he completed his work in line with his original time and cost estimates.

    Answer from pro:

    Hi Jerry, thanks for using us again! I said it once and I'll say it again, Greg is the best service plumber in ontario, possibly the world. With over 35 years of experience in Toronto homes as a service plumber, there isn't too much that he hasn;t seen before. We appreciate your business. - The Priority Team.

    Reply created 20 Jan 2012