Priority Plumbing

Rating: 4.7 out of 5

Priority Plumbing reviews (805)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Nov 2011

    Replaced plumbing

    Priority Plumbing is the company to use. When dealing with plumbing a lot of unknown things can happen which can change the scope and cost of the job. Thats what happened to me and I'm glad I had the experience and knowledge of the guys at Priority Plumbing to help me navigate through such a difficult time.

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Nov 2011

    Clogged Drain

    We have given them some very difficult jobs. The show up on schedule and don't leave until they succeed. They are very thorough and tidy up before they leave. W highly recommend them.

    Answer from pro:

    Thank you for sharing your positive experience with felow Torontonians. We really try to make sure every customer is taken care of, and not rush off to the next call while leaving your home with a half done job. This is one of the reasons people choose us over the competition. When we hear positive feedback form great customer like you, it makes all of our hard work worthwhile. We thank you for being a valued client. - Austin Tsakopoulos, President.

    Reply created 8 Nov 2011
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 20 Sep 2011

    Emergency water leak repair

    I had had a good experience with Priority in the past, so when our main water line broke we called them up. They did a great job...no complaints there. But they convinced us to sign up for their monthly protection program. Then they harassed my husband with incessant phone calls at work (where he can't answer his phone). We have asked them to remove us from their program, but we are still being charged $8 a month. In short, their work is good - hire them for a single job, but stay away from the ongoing service program...

    Answer from pro:

    Dear K I am sorry that you felt pressured to sign up for our monthly service plan that allows you benefits such as no additional charge for emergency service, front of the line booking, and on going safety inspections to ensure your home is in safe operating condition. Regarding the insistent calls, we do call our customers when it is time for their Safety Inspections to set up an appointment. I am sorry that he felt the amount of times he was called was over the top however this is the first I am hearing of this. Had your husband simply called us (we have after hours service and voice mail) or sent us an e-mail indicating that he was not interested we would have stopped. Please call, or e-mail info@priorityplumbing.ca with your name, phone number, and address, and we will remove you from all of our contact lists, as well as stop any monthly charges to your credit card. If we have over charged your credit card in any way please let us know the date that you cancelled you Service Partner Plan and we will gladly refund the money. We take customer satisfaction seriously and hope our actions help to rebuild any relationship that may have been tarnished. Sincerely, Austin Tsakopoulos

    Reply created 22 Sep 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Aug 2011

    Leaky toilet

    I've been a client of Prioirty Plumbing for several several years. Today, my toilet needed a minor adjustment. Greg came to the house on schedule, fixed the problem within minutes and explained what he had done. I would recommend both him and his company highly.

    Answer from pro:

    We appreciate yoiur business and for sharing your Positive experience with others. It is a pleasure to work for great customers like you. - Sincerely, Austin Tsakopoulos.

    Reply created 8 Nov 2011
  • Review from Roger Dacre
    Rating: 5 out of 5
    Review left on 20 Aug 2011

    Drain in Garage Backing Up

    My drains were backing up in my garage so I called Priority Plumbing. Greg came out and was informative. He proposed two different options to fix the problem and I was not pressured in any way. We decided to power wash the drains and everything works fine now. I would use Priority plumbing again if I ever require plumbing services in the future.

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Jul 2011

    Installation of Plumbing Fixtures

    I just wanted to let you know that Greg did an excellent job on all the plumbing work at my condo on Yonge Street. Greg was very professional, worked well with the staff, understood all the condo rules, knew what needed to be done and performed the job in a very timely manner. I will be recommending Priority Plumbing to my friends.

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from Suzanne
    Rating: 2 out of 5
    Review left on 27 Jul 2011

    installed outdoor tap

    Priority Plumbing is an alleged Top Choice Award winner 5 years running. Their rep was polite, seemed knowledgeable and showed me my options. I signed an agreement for the install of a new outdoor pipe at a cost of $627.00 including tax under the impression that a leak had to first be located, drywall would have to be cut and that it would be a lengthy process. After I'd signed, I was told that the work would take about an hour and a half. The plumber remarked in advance that the pipe had been bent from outside by waterproofers so I'm guessing he may have surmised the leak was at the bend which I later learned was the case. Bottom line, he didn't have to cut drywall to locate the leak and solder, or drill through the exterior wall to install the new pipe and tap. Although he was at the house for 3 hours the actual work took less than 1.5 hours. Although I was thrilled I didn't have to replace drywall, I expressed my stupefaction that I was being asked to pay $627 for a job that took such little time, effort and inexpensive parts to the owner who explained I was covering his high overhead costs. I responded that his business costs are his concern and that the price of each job should reflect parts and labour/time costs exclusively. The company claims to match prices and have a " Satisfaction Guaranteed" policy on their website. High prices that are set in stone and aren't adjusted to reflect the actual time, effort and cost of doing the work would prevent me from using this company again or recommending it.

    Answer from pro:

    It sounds odd that you never mentionioned we damaged your electical wires before? When you called, you said the job was great, the service was amazing, it's just that you wanted 1/2 of your money back, because you know a handyman who subsequently moved out of the city.We are not handymen who work out of our home, we have legitamate business overhead to cover and can not compete with unlicensed, uninsured and irresponsible handymen. Sorry - The Priority Team.

    Reply created 27 Jul 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Jun 2011

    New Kitchen Faucet

    My kitchen taps were in need of repair, so I looked online and found Priority Plumbing. I was impressed with the website and the fact that they had some good reviews on Homestars so i called them. The plumber Greg was very professional and knowledgable. He took the time to explain my options and that due to the age of my faucet, I may want to consider replacing it as the most cost effective solution long term. He was not pushy at all and he had various models in the truck that saved me the hassle of shopping around. He was able to get the job done in just over an hour. The service was great, the technician was great. I am very pleased with the service and would highly recommend them.

    Answer from pro:

    Thank you for your kind reviews. It is especially satisfying when a customer appreciates our selection of inventory. We are always monitoring what customers prefer and what to stock in the trucks. We always try to avoid wasting time going to the suppliers so that you can get back to your normal schedule ASAP. In addition, we update our product catalogues monthly in order to give you the best selection and options for your home. Thanks for sharing, Austin Tsakopoulos.

    Reply created 22 Jun 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Mar 2011

    Installation of new bathroom fixtures

    We always use Priority Plumbing for all of our Plumbing needs. We just moved into a new house and needed to replace the vanity, toilet and shower in the bathroom. We always ask for Mike Colaguori. He has become our family plumber over the years. He recommended which fixtures would fit best and gave me options to choose from. By the next day we had all ne fixtures in the bathroom and he even cleaned up. I highly recommend Mike and Priority Plumbing for all Plumbing requirements.

    Answer from pro:

    Hi Josee, thank you for your kind words and for sharing your experience with everyone. We appreciate it, and feel that it is important for everyone to know about the great service that we offer. Best Regards, Austin Tsakopoulos

    Reply created 6 Jun 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Mar 2011

    Installation of New Kitchen Faucet

    I had been putting off repairing my kitchen faucet for a while and one day it finally gave way. I had to call Priority as the water was steadily flowing and I could not stop it. As usual the girl on the phone was very pleasant. They sent Greg the plumber over and he was very polite. He introduced himself at the door, and wore shoe covers. He advised me that due to the age and model of the old faucet, it may be best to replace it rather than repair it. He showed me various models, it was like bringing the store to my house. It was great. I am very pleased with the new one and I highly reccomend Priority Plumbing.

    Answer from pro:

    When we arrive at your home, we arrive in fully stocked trucks. Not just repair parts, but faucets and fixtures too. We want to make your purchasing experience as pleasant and fulfilling as possible. This is why we have various models to show you as well as catalogues which we can discuss with you, and save you the hassle of driving around wasting time and gas money. In addition, our faucets are warranted by us which goes a lot further than just a wholesaler or manufacturers warranty. Thank you for sharing your experience with Priority Plumbing. We really appreciate your feedback. Austin Tsakopoulos.

    Reply created 22 Jun 2011
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