Priority Plumbing reviews (805)

Hi Julio, We can not control what it takes to fix the job properly. You did not give us authorization to remove your toilet to do the work properly, like we instructed you to do. You asked us to try to repair it from below, after we told you that it would not be a proper repair and that we would not guarantee it. You agreed to this with full disclosure and with your eyes wide open. We can only tell you what needs to be done to do the job right. If you do not authorize us to do the job right, we can not force you to do so. Thank you, Austin Tsakopoulos

Thanks for taking the time to write a review Jim. I really appreciate it. Although some people don't, we cater to homeowners who want a permanent and professional solution. Austin Tsakopoulos.

Dear Lisa, You told us that your sink clogs frequently and you have to call someone to clear it repeatedly. This is why we offerred you a permanent solution to your problem, to "jet the pipes". If you add up the cost of everytime you hire someone to snake it, you will see that you are not getting such a hot deal after all. I want to point out that your regular guy did not come when you needed him, did not have the jetter equipment and is happy to charge you $175 3-4 times a year. I do not consider this to be good service and I stand by our method of providing our customers with Fast Service and Relevant options to choose from. I am sorry that you prefer a band aid solution, but most of our clients prefer a more professional approach.

Thanks Geoff, I appreciate your feedback. We always try to offer our clients choices and options. This way you are in a position to make the choice that is right for you, not me. In the end it really is all about you and we thank you for your business.

Thank you for sharing your experience with Priority Plumbing. Customer satisfaction is our #1 Priority. We know that can only be achieved by High Quality Work and Excellent Customer Service. We appreciate your business.

This is what sets us apart from other companies. We specialize in Residential Service. This means that we are well trained in determining problems and fixing them. Anyone out of trade school can put together pipes from new, but renovation and new construction Plumbers get lost when troubleshooting. Thank you for choosing Priority Plumbing.

Thanks for writing George. Space is one of the most precious comodities in a home these days. Just look at all of the self storage business openning up. A simple modification can help out alot. We always try to improve our customers comfort and lifestyle through our chosen profession by asking questions and providing options that better serve our customers. Thanks for choosing Priority Plumbing. - Austin Tsakopoulos.

Hazel, First of all, I would like to mention that I have responded to your concernes each and every time you have called us. I would like to recap the entire job from beginning to end. July 13 we signed a work order to install a customer supplied vanity and 2 faucets, what should have been a one day job, for $1345.00. On july 23rd we sent 2 licensed plumbers downtown to Yonge and Bloor, to complete the work according to the agreement. When we arrived, the water to your unit could not be shut off, so we were un able to complete the work. This is billable time, as the delay was not our fault, and we had 2 plumbers spend 1/2 a day and had scheduled them off for the entire day. We came back on July 27th a second time to complete the work, and this time, the vanity that the manufacturer sent to you was cracked. Whenever we do not supply the parts, we are not responsible for defects of any kind, this is the benefit of us supplying parts,in that you recieve a warranty for our parts and labor. Again we had scheduled 2 licensed plumbers off for an entire day and had sent them home with no work. As when working with any professional, this time is billable as it is not our fault for the delay. We came back a 3rd time to do the work on August 6th, and this time we completed the work according to your instruction and satisfaction and you signed off on the completed work order after inspecting the work. You called us back the next day to say that the feet had not been installed on the vanity. When I asked Greg about it, he said that he knew nothing about it and that you never gave him the feet, verbal or written instructions or a picture, prior to the installation. We did want you to be happy however and tried to rectify the issues with you, so we sent 2 plumbers once again on Aug. 11th, to put the feet on for you. Once again there was a delay, as this time you did not have the screw for the feet you wanted us to install. Once again we had sent 2 licensed plumbers down town and spent half a day. Once again this is billable time since we did not supply the parts or fixtures. It is unfair to say that "we tried to pass the buck to you." After all of this, we submitted an invoice for the additional trips to you, and you refuse to pay us. Therefore we can no longer provide service to you, and for that I am truly sorry. We really tried to make you happy, and if we only had to come back once or even twice to do the work and you had your materials in order, we wouldn't have even bothered billing you any extra time. We simply do not turn our backs on our customers. We feel like your Review is a misleading representation of our company, and our culture of customer service. I can only hope that people reading this will understand our position, not hold this against us, read and focus on the very many positive reviews we have recieved. Thank You. Austin

I must say, I am surprised to hear that giving you a GREAT deal is the cause of your dis satisfaction. Most people would be happy to recieve such a low price. The initial quote was for $1,300, NOT $1,800. We knocked off $400, because we did not have another call to go to. We chose to lower our price and keep our man working, rather than sending him home with no job. You just got lucky because it was an unusually slow day. I explained the price before we started and you agreed. Furthermore, when we cam back to solve the leak, there was no leak and the faucet that you supplied was defective. In the end there was no problem with our work. You fiance was extremely Happy with us when I called to follow up with her and she said that you would revise the review. I guess that you only write when you are upset. It is unfair to call us incompetent and un-ethical, when we came back to fix a problem that was not our fault, you were given the price up front and this job was not an emergency, and your Fiance is very pleased with our services.

Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662