Sterling House Interiors

Rating: 4 out of 5

Sterling House Interiors reviews (65)

  • Review from Cathi Ireland
    Rating: 0 out of 5
    Review left on 11 Apr 2008

    Bedroom Set

    Purchased a bedroom suite that was supposed to take 6 to 8 weeks for delivery with 50% deposit, and balance upon delivery. Delivery was 15 weeks later, which we had to accept because they wouldn't give the deposit back. Furniture was coming from Quebec. They were not willing to offer OR negotiate any sort of compensation, nor were they apologetic. Quite the contrary - they were quite arrogant when we complained. To add insult to injury, the furniture arrived and was damaged. The delivery men were the most polite and positive part of the purchase.

    Answer from pro:

    I am not sure who this customer is but I would be happy to talk with her and figure out what we can do. We pride ourselves on dealing with all issues professionally. Please call me at the store as I would like to make things right. Thank you.

    Reply created 11 Apr 2008
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 10 Feb 2008

    Sofa, Chairs, Coffee Table & End Table

    Cristina was extremely valuable in helping us select the pieces for our living room. The coffee table arrived with a nick in it. After 2 exchanges (discoloration on the 2nd and the 3rd had an uneven table leg), we asked to return the item and get our $ back. No response. I have placed more than a dozen phonecalls and the issue is still not resolved. I still have a damaged coffee table. Their communication is horrendous. Throughout the whole I process, I was the one calling them to find out the status of the coffee table. I finally gave up after a year. I hope their customer service has improved since my purchase (over 1 year ago). Would not recommend them.

    Answer from pro:

    In our opinion we went above and beyond what was expected from our store. Customer had a little scratch on first table and instead of having customer service touchup she wanted a new base. We order new base but now customer claimed it was not the same shade. We explained this could be due to dye-lot issues. We then ordered another leg that customer claimed was not sitting properly. Customer then wanted the original leg back however we disposed of it already. Had customer agreed to originally having touchup done then this would not have festered into a problem. If customer so desires she can contact me directly at the store and I will try my best to see what I can do for her. Thank you.

    Reply created 11 Apr 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jan 2008

    Broyhill Bedroom

    I am so pleased with my Bedroom set. Cristina was so helpful and patient what a sweet girl. I have already told all my friends aboout this store.. the store is absolutely beatiful with so many choices and all displayed soo nice. The delivery people were very nice, they were very carefull setting up my bedroom set..i just love it. I will be going back in the spring for a nice living room suite i saw there. Thanks again for the great service. Mrs. Hamilton
  • Review from utuwyu
    Rating: 5 out of 5
    Review left on 9 Jul 2007

    Kitchen Table and Sofa Purchase

    Sterling House carries excellent product lines with a wide variety of options for the discriminating eye. If you don't see it then ask as they carry many of their models in brochures and can even organize it through sub contractors to build it for you. Prices were very reasonable compared to others and the service was solid. We would definitely shop at Sterling House again and would recommend you visit their showroom for a better view.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Jun 2007

    Bedroom furniture

    I recently took possession of a Villageois bedroom set I purchased from Sterling House and am SO pleased!! From the start to the finish, my experience was great. My salesman was amazing, he was very knowledgable and patient when dealing with me. I will definately recommend Sterling to all my family and friends!!
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