The Marble Clinic reviews (211)

Review from Customer of The Marble Clinic
Rating: 5 out of 5
Review left on 16 Jan 2023
Marble dining table
Our dining room marble table had stains along the sides. The table was sanded and a sealer put on top. The two gentlemen who did the work were excellent, courteous and cleaned up when done. Our table now looks like when we first bought it. Thank you Marble Clinic!
Answer from pro:
So glad we were able to help with your marble polishing, thank you for your review.
Reply created 11 Oct 2023
Review from Marilyn
Rating: 5 out of 5
Review left on 23 Nov 2022
Excellent Service
I am truly happy with the service I received from The Marble Clinic. The technicians were very professional and took pride in their work. They were careful to protect all areas and were able to get out all the stains I was concerned about. My bathroom floor and counters look amazing. Amanda provided wonderful service. It was a pleasure working with someone who is so knowledgeable, detailed and actually follows up! I have only had good experiences with The Marble Clinic and highly recommend them.
Answer from pro:
Thank you so much Marilyn, it was a pleasure to work with you.
Reply created 17 Jan 2023
Review from Customer of The Marble Clinic
Rating: 5 out of 5
Review left on 19 Jul 2022
Bathroom Marble Polishing
Great experience. They took my 30 year old marble bathroom and made it new again. I removed the old shower door and thought the mark would not come out but they are totally gone. Everyone in the company were so helpful and kind particularly Amanda. Would recommend them in a heart beat. The workers made a point of protecting my hardwood floor as they brought in their equipment - nothing was damaged
Answer from pro:
Thank you for the wonderful review- we really appreciate your business.
Reply created 18 Oct 2022
Review from David Styles
Rating: 1 out of 5
Review left on 12 Jul 2022
Disappointed
The service people were great - on-time and friendly. The results were disappointing. Water rings on marble kitchen counters were removed but new rings appeared within days. Protection seems non-existent. A small rust-coloured stain on a bathroom counter remained unchanged, despite being told it would be reduced but not eliminated. After a few weeks, our counters look the same as they did before the service.
Answer from pro:
Thank you for your review David, We are diligent removing rings and stains while on site as we did before leaving your project. I'm sorry the marble polishing & sealing didn't hold up to your use a few weeks after the service. Per our discussion during the estimate, sealant doesn't change the nature of the stone and iron stains exist within the marble and don't go away with polishing.
Reply created 18 Jul 2022
Review from Customer of The Marble Clinic
Rating: 5 out of 5
Review left on 4 Apr 2022
Engineered Marble Restoration and Sealant
I was referred to The Marble Clinic via The Styled House (Facebook Group). My brand new engineered marble countertop bathroom vanity wasn’t sealed properly by the manufacturer and they advised that I find a professional to buff out any damage, polish it and put a sealant coat on it. Ron was very helpful and accepted the job without hesitation (another competing company declined the job because it was not natural marble). I hired The Marble Clinic and was so happy with the result! Not only did they remove the water stains and apply a new protective top coat, but the contractor (Armando) offered to fix another cosmetic issue in my new bathroom- free of charge! He was so nice, and such a perfectionist- I’m very happy and avoided having to re-install a replacement countertop!
Answer from pro:
Thank you so much for taking the time to review stone polishing in Toronto. It was a pleasure to work with you.
Reply created 1 May 2022
Review from HomeOwner
Rating: 5 out of 5
Review left on 23 Mar 2022
Kitchen and bathroom marble restoration
Excellent professional job by Raul and Fernando. Shower cabin and floors look like new. Thank you
Answer from pro:
Thank you so much for your review. It was a pleasure working with you. Thank you for your business.
Reply created 12 Apr 2022
Review from Customer of The Marble Clinic
Rating: 5 out of 5
Review left on 17 Dec 2021
Great Job!!
Marble Clinic thank you so much for saving my floors! They came to restore the stone and grout. It came out looking great and brand new. The team that showed up were great and professional! They take pride in their work and it showed. I would recommend the marble clinic for anyone who needs maintenance on their natural stone.
Answer from pro:
Thank you for your review, we appreciate your business and look forward to working with you again.
Reply created 24 Jan 2022
Review from HomeOwner
Rating: 5 out of 5
Review left on 16 Nov 2021
Love our floors again!
Wow! What an amazing job. We installed 24" x 24" marble floors in a major addition/renovation about 5 years ago. Like a dummy, I never bothered to seal or protect the floor. In addition, with normal settling etc, several tiles cracked and because it is installed over a water-heated concrete bed, we were very afraid of replacing tiles. The Marble Clinic guys came in, cleaned, sealed, filled and repaired any cracks and then put an amazing finish back on the floor. We opted for high gloss because it was what we started with. We are so happy with our floors again.
Answer from pro:
Thank you so much for taking the time to review us. It was a pleasure to work with you.
Reply created 24 Jan 2022
Review from HomeOwner
Rating: 5 out of 5
Review left on 7 Oct 2021
Floor Refinishing
We chose The Marble Clinic to do our job based on their excellent reviews. They didn't disappoint! The technicians are knowledgeable, hardworking, and did an excellent job communicating while onsite. After completion, the office followed up to make sure we were completely satisfied. We will definitely use them again and recommend them to family and friends.
Answer from pro:
Thank you so much Sam, we appreciate you taking the time to post a review.
Reply created 1 Nov 2021
Review from Frank Henze
Rating: 1 out of 5
Review left on 6 Sep 2021
Marble Maintenance
What we paid them is not worth what we got. Some work agreed upon was not to our satisfaction or not done at all and they did not do proper clean-up afterwards. We will be going with somebody else in the future. Very frustrating dealing with them. Got sick and tired of hearing “Yeah, yeah we know” but apparently, they didn’t.
Answer from pro:
We are sorry you weren't happy with the service. Your phone call was answered promptly and an inspection was done within 2 business days. The technicians returned 48 hrs later to revisit the area of your concern. The scope of work was fulfilled. We've addressed your concerns with our team and thank you for your feedback
Reply created 14 Sep 2021