Toronto Home Comfort reviews (41)

Rick, we ado appreciate your feedback and would be happy to provide any services you may need in future. Thank you. Toronto Home Comfort Team

Hi Rob, It was my pleasure to assist you and your wife to choose this Napoleon GDI30G modern gas insert. Gas line was a bit challenge but gladly everything went well. The most important thing to us is you are happy with our service. Thanks for your kind review. By the way, the sun room is so beautiful and the fruit tray is incredibly real. Thank you,

Cam, we are happy that we could look after this matter promptly for your Grill. hope you enjoy it and hope to see you for your future purchases. Thank you, Toronto Home Comfort Team

Hi Rhoda, it was a pleasure assisting you guys in picking the right Fireplace and Stone surround for the Living room as well as the G3 for your family room, and looking forward to the next fireplace purchase soon. Thank you for taking the time and reviewing your experience with us and your kind words.

Thank you for the kind words. We are extremely happy and proud that we were able to help your renovation plan become a reality. The choice of stone and finish around the fireplace looks great and I’m sure you’ll have many years of enjoyment from this fireplace.

Thank you Naheed for taking the time to write us the review. We appreciate the trust that you have had in us over the years and giving us the chance to handle all your home comfort needs and hope to hear from you whenever we are needed.

Hi Melanie, Glad to see you enjoy the Valor G3 gas inserts. Fireplace is not a small purchase and it will be the focal point of the room. We always try our best to assist our customers to make right decision. It’s my pleasure to have this chance to serve you, and thank you for taking the time and writing this review.

Assisting you on your fireplace selection was a joy and we hope you enjoy the Fireplace for years to come. Thank you.

Mr. Jonathan Barrie came to our store to ask us provide labor of installation only since he bought Napoleon gas insert from somewhere else already. We explained to him that we typically don't do just installation because we don't know if that product is in good condition. He said he understood and assured us that gas insert he bought is brand new. So we said yes and stressed that we are not responsible for the gas insert itself. During our installation, we found that the blower he provided is not right model. He phoned his friend in Napoleon and was told it would take 2 weeks to get blower in. My installer said that we can get parts from our warehouse to modify this blower with extra cost of $200 if he agrees. He said yes. So we went ahead everything was fine. He came to our store and paid balance even praised our service. Our installer told us about that extra $200. So we called back and was told he never agreed. Two days later he said there is something wrong with our installation because gas insert is not working properly. We said we'll come back to check it out. Our technician will call Napoleon tech support line in front of him to find out what's wrong with the gas insert. If it is installation issue, we'll fix it. But if it is a problem of the gas insert, then there will be labor fee for this extra visit. He couldn't accept this. As matter of fact, his friend in Napoleon admitted that there was one part missing from this gas insert which causes unstable flame.