Ultimate Pool Service Inc. reviews (11)

i paid 1470 CAD for 1 month pool maintenance with no opening included without any earlier notification or alert , initial quote was 75 CAD per week but unfortunately the invoice came for 1470

Would not recommend this company at all - booked for a full opening - yes, came on scheduled book date which i have to give to them - first day of opening (pool cover removal etc) went okay. Yes, messy but I think maybe our previous pool company just were much better in that they were kind enough to wash away our covers then dry, put away and store underneath our deck - there was a lot of water behind our liner (likely from heavy snow from the winter) so i questioned when i was left instructions to fill the pool so they can return to test the equipment the next day - spoke to the owner. i was advised to not fill the pool and that he will come check it - no call or email so I contacted again - they emailed back and advised to drain the ground water and then fill the pool. we were told draining the ground water is extra so sure, agreed to pay up extra - got an email that they before they do any service, a credit card needs to be on file. I gave the credit card and i was billed even before the crew came to complete the job - the crew came a few hours after the bill and i recieved an email from them indicating our pump was started but then sounds like something broke off (?the shaft) and given a quote for a pump - none of the water behind liner was pumped. our pool left in a disarray. - called owner again; told they cant do anything until a new pump was installed - at this point, I am livid 1. why operate equipment when the pool isnt even filled to appropriate levels? what was the plan? to test the salt water equipment and pump without having enough water go through? 2. why wouldnt the priority have been to drain the ground water behind the liner first? that could be done with external equipment, not mine 3. why bill the services before theyre done in the first place? 4. you cant assume that customers wont want to shop around and get quotes for a pump first. not everyone is made of money. 5. because you didnt end up doing the complete "full opening" service, it is good business practice to offer a partial refund of billed services. see attached pics. this is the mess i was left with after paying $480

I used this company for a few services and must say I was very disappointed. They were messy for a pool opening and cleaning etc. Brian is VERY rude and difficult to deal with, would not recommend. They also made expensive and unnecessary recommendations that I later confirmed with other companies.

We hired Grant & Brian Hildebrand owners of Ultimate Pools to install a winter " Elephant cover " after another Larger Oakville Pool company changed their mind on doing our cover . They did the job well and worked around our waterfall which was the challenge the other company backed out on . We have used them ever since to open and close our pool and waterfall . They have been punctual and have done the job well . I prefer to clean and treat my own water , but we have used them off an when we are on vacation to maintain the pool and it has worked well . I love going to their place on Speers Rd for water tests as the service is fast , friendly and free of charge, Thanks Paul Woody

It was my first time having service with ultimate pool . I had my filter replaced and had weekly maintenance done by them . The owner is a very impolite and unpleasant individual. First of all they have a very poor customer service and they are not knowledgeable enough to the job. As a customer I have had service with others pool companies in Oakville and i was very satisfied with them unlike ultimate pool i had to pay more money than I expected and not only that when I brought the matters to the owner gentleman named Grant , he was so rude , unpleasant and unhelpful. I personally do not recommend this company to anyone as they cause nothing but disappointment and frustration based on my experience. Worst pool company I ever had to deal with.

Amazing customer service level! Thanks Grant and Brian. You're my company from here on out, I've tried others and there is no comparison! These guys always follow up to make sure everything is working the way it should, they don't just take your money and run!

pool leaked immediately from skimmer mouth.they told me it was ground water and i could fill in around skimmer.i told them it wasnt and for 2 months they stuck to their story.i got food dye to see if it would go from inside of pool to exterior and it did,proving a leak.they subcontracted a company to repair leak and they failed,but they informed me that ultimate forgot a gasket originally.this was not the problem.they then insisted that the only way to stop the leak was to cut a larger opening in the pool wall and install retrofit steel faceplate at a cost of $500 to me.i refused to pay extra for a problem they caused.i took the faceplate off and noticed the back was damaged and bent in on one side,when i put faceplate into position it would fit easily,i had to force it into place to be screwed in.the cutout steel opening was smaller than it needed to be,it was preventing the faceplate from squeezing the gaskets properly.i informed brian and grant of this.they showed up 3 weeks later and replaced the skimmer(i have no idea why since that wasnt the problem)and refused to recut the steel to fit the faceplate.(the newly installed faceplate was 1/4" away from touching the liner on one side).they told me there was nothing else they could do except the $500 fix.i told them i would grind the opening larger after a heated discussion,they said they would do the grinding when they had the chance.i demanded they do it asap and they showed up the next day.3 months after installation the pool didnt leak.they did manage to let a fair amount of debris fall behind the liner when they did the grinding.i had to hire another company to remove debris and close my pool as ultimate demanded final payment with no compensation for my time and effort doing their job.they were stubborn to deal with and bragged about their years of experience without showing it with their actions.painfully incompetent. mike

Had previous used Ultimate Pools with okay results, nothing spectacular. For this opening this year, got nothing but run-around and horrible service. Pool cover was not washed and was rolled up dirty and wet; pool and pool deck looked horrible despite paying for cleaning. Would not use or recommend these guys to anyone. They are more interest in "creating problems" and selling expensive repairs or products than delivering honest services. Have switched to another company and their services are far superior and they actually perform the services they are paid to do; prices are also much better.

Does success come at a price? Great first year pool opening and closing; not so much the second year. Had to get the crew to come back and clean the waterline and deal with a few more issues. Seems like the company may have taken on too many customers or they are not training the staff they hire? When you get more known because of your great service, you have to maintain that level of service or the customer services declines. I am not sure we will contract Ultimate again.

After having lots and lots of problems with another pool company, called up Ultimate. Came out same day and saw problem. Fixed it. Followed up next day to make sure still working. Now have hired them for weekly maintenance. Always so patient with me and my questions. Very knowledgable about pools. Best pool shop in Oakville.