Weed Man

Rating: 1.8 out of 5

Weed Man reviews (287)

  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 23 May 2013

    Weed Man

    We have had Weed Man for many years. In the last few years, we were very disappointed with their service. They were showing up two days in a row doing the same service. They didnt seem to know what they were doing. Our lawn was overtaken with weeds and we had grubs The technicians never told us about the grubs. Summer of 2012 we had to replace our entire front lawn. It was costly. When we told Weed Man they never offered any compensation. Although they have called repeatedly asking us to use their service.

    Answer from pro:

    In the last 2 years the grub population has exploded and we have been making every attempt to notify our customers of this concern. Please contact my office so I can look into your account and I will do everything in my power to help out a long time and valued customer. Steve Stronge Customer Service Manager

    Reply created 27 May 2013
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 7 May 2013

    lawn service

    We had the Weedman Service for several years and were disappointed with them. When they came out they always tried to up sell us on another service..ie aeration but would never comment or take action on the amount of weeds we had..even when we pointed it out. We finally gave up and went to a competitor who we are very satisfied with, Yes they continue to call trying to get our service back. I have explained several times that I gave them every opportunity to redeem themselves when we were using them and have no intention ever using their service again.

    Answer from pro:

    I am sorry that we have lost your business. The only time we call about adding a service is when it is recommened by a manager who would of looked at your lawn. Weed Man is the only company that offeres unlimited reapplications of all of our services at no charge and I am surprised and also dissappointed that the results were not satisfactory. I do not have any information to look up your account details but if there is anything I can do please do not hesitate to contact me. Steve Stronge Customer Service Manager

    Reply created 27 May 2013
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 1 May 2013

    Weed application

    The service at Weed Man is terrible and trying to cancel the service is a nightmare and designed to continue to cost you money. Last year they burned my lawn and did nothing to stop the weeds. I told their sales reps who called me repeatedly over the past 6 months trying to sell me other services that I was not interested in renewing my current services for the next year. This year in April Weed Man applied their annual fertilizer to my lawn and charged me for it even though I had told them I cancelled it. The tech who applied it was supposed to have cancelled the service then, but did not. I told them I would not pay for this application as I had previously cancelled. A few days ago another technician came out and sprayed weed killer all over my lawn. He was done before I even realized he was there. Then he rang the door and presented me with another bill. I again told him I had cancelled and would not be paying for this. I had just purchased top soil and seed to fix a large patch on my lawn that was destroyed last year and all the small patches that Weed Man burned in my lawn from their weed killer last year. I called their office number right away and had to hang up after waiting too long for them to answer - I work from home and do not have time for this nonsense. I did some research and found that I will have to wait 2+ weeks before I can seed my lawn thanks to the unauthorized weed killer they applied. That afternoon I called again and after a lengthy wait got through and was told there was no record of my cancellation. I explain the situation and told them that I was not going to pay for the two applications and that I did not want anything more from them. The rep said that she couldn't do anything about the bill. I asked to speak to her manager. As soon as I did that her tone changed and she started giving me attitude and told me he was not available. I ended the call upset because the whole experience has been a nightmare including the customer support I just received. I have not heard back from a manager and doubt I will unless I call in again. I would definitely recommend staying away from this company. Note: I have been forced to edit this submission 3 times because the editors do not clearly explain why they reject your submissions. This website needs to do more to clarify the reasons why they reject customer complaints. It is important that other potential or existing customers hear about the experiences dealing with a company, but if submissions are being censored, then it would appear that the website is setup to favour the companies, not the customers.

    Answer from pro:

    I am sorry that you feel this way. Weed Man is a continous service company from service to service and year to year. On every invoice we leave our customers during the season it states this in bold print were the special instructions are found about the service we had just applied. We also mail out three invoices every year for the upcoming season, one in Sept., Jan. and March stating the order for the season and also a ending date when to contact us if you wish to prepay, change or cancel your program. In this letter we also attached your consumer rights information to make sure all of our customers are aware of the service. At no time was my office contacted to cancel services. If a customer of mine requests not to be on continous service we abid by their wishes and remove them from this service forever, this is usually about 15% of my customers. The weed control Fiesta does not effect grass seed and can only cause possible issues with new seed once it has started to grow. Please contact my office and refer to the above concern and I will make every attempt to resolve this concern. Steve Stronge Customer Service Manager

    Reply created 27 May 2013
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 18 Apr 2013

    lawn maintenance

    After being serviced by Weed Man, my lawn was worse than before, in fact the worst ever. And the person on the phone kept denying whatever I said. I DON'T recommend this company.

    Answer from pro:

    Please contact my office as I am unable to locate your information. I don't understand your concern at this time as the date of your complaint would suggest that we have either only appiled a spring fertilizer to your lawn this year or we have not even been out to apply a service this season. Please contact my office so we can look into your concern and we will make every attempt to resolve it.

    Reply created 27 May 2013
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 18 Apr 2013

    Weedman

    We have been with Weedman off and on during the past 10 years. We were not impressed with them 3 years ago and went with someone differenet. Then Weedman called last year in January and my husband decided to give them another shot. Last September our grass looked discusting with bare patches everywhere and the weeds kept appearing of which i dug them out. Our worst issue was the grubs and after negotiating a deal with Weedman i agreed to pay $90.00 for a grub spray. They sprayed too late in the season and in October our yard looked even worst and the raccoon's were digging every night. Someone from Weedman came and looked at our lawn, saw that we still had grubs and said they would do a free spraying in the spring. I spoke to billings and said that I didn't think I should pay my $90.00 bill until I had a good result with the grubs, they were insisted I had to pay and they charged me interest. I paid the bill and cancelled my contract for 2013. Here is the kicker, I called today to find out when they were going to do my free grub spraying and they stated that I am not entitled to this free spraying as I cancelled my contract, even though it was written down that they were to do the free spraying. The grub spraying was not part of my original contract with Weedman and I am not at all impressed with them not honouring their word. I gave Weedman $90.00 and still have a backyard full of grubs. I have learned my lesson, I hope my husband has.
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 26 Feb 2013

    weed spraying

    Poor service and the worst thing is they never stop calling our home for business. We have asked them to stop calling but they continue. Stay away from this company.

    Answer from pro:

    I am sorry for the late response as I have not had access to Homestars until last week. I would hope that this concern was already taken care of and I apologize for any inconvenience.

    Reply created 27 May 2013
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 9 Feb 2013

    Weed Man

    These people just won't leave us alone!!! Used them for a few years then stopped due to cost/poor results and not wanting a contract when we are planning to move. They have phoned us consistently for over a year, being asked EVERY time to take us off their lists. Each time they assure us that will be done and then they call again. Today not one but TWO reps at our door, an hour apart. Both told this is now harrassment. Then, a few hours later, yet ANOTHER call from a salesman. STOP ALREADY!!!! These people never let up - DO NOT GET INVOLVED WITH Weed Man - YOU WILL NEVER BE RID OF THEM AGAIN!!!

    Answer from pro:

    We respect and appreciate our customers and their wishes. I do apologize for any frustration we might have caused you or your family. My customer service rentention office is calling only to see if there is anything we can do to regain your business. If a request is made by my customer we will respect your wishes immediately. If this is not done please email or call my office and we will update your file and fix any possible error. The last time we were contacted was March 14 2012 when you cancelled your 2012 program. I would hope that if an issue like this did occur you would contact that company and speak to a Manager to give them a chance to remedy the concern before posting a negative comment on the internet. I will block any contact with our office as per your request today. If there is anything else I can do please do not hesitate to contact me at 416-269-8333 Steve Stronge Customer Service Manager

    Reply created 13 Feb 2013
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 19 Jan 2013

    Weed and grub spray

    I called Weed Man to help me with my 260 feet of property. I nagotiated a good deal with them and they showed up every time they said they would and even called at least 24 hrs prior to remind me. The problem was i moved to a different home with a much smaller lot and cancelled their service. Every few weeks i would recieve a phone call from them about signing up again. Every time i would tell them the same thing, that i have moved and dont need their service any more. It became extremely frustrating because they all promised they would remove me from their call list, then 4 or 5 weeks later i would recieve another call from them. Because of this i will never use Weed Man again!

    Answer from pro:

    I am happy to hear that you were happy with the service we applied on your lawn and the care we took when following your special instructions. When you moved and informed one of my sales staff that our services were no longer required and asked that we stop calling your request should of been followed Immediately, this is our policy. I apolgies for this error on our part and thank you for being a customer of mine in the past. Please contat my office so we can fix this problem the way it should of been done in the first place. Please call and refer to this homestar complaint and ask for myself, Steve Stronge Customer Service Manager 416-269-8333

    Reply created 23 Jan 2013
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 1 Jan 2013

    weedman

    Some time in May -11 weedman called me and promised me to get rid of the weeds from my lawn in a week, the biggest mistake I did in this year. The sales person told me to get free service from them and if weed doesnt go in a week, i can cancle my service without pay anything. Weedman came at my place for weed treatment for 1st time, i did not see any improvement in my grass in a week. Then i called and also did email to cancle my service. I have saved all those email. Still after few days weedman came at my place and left another invoice as they did another service but they did not. I called and emailed again as this is a open fraud to left invoice without any service. Anyways they sent invoice one after another with late payment charges. For one service it supposed to be NO PAY since he told me, i end up paid with $ 100. When i called to weedman, the guy(who was saying he is customer service person as well supervisor) said if i dont pay, he will send my case to collection agency. Finally i afraid and paid the amount.

    Answer from pro:

    One service of weed control will not eradicate all of your weeds and the invoice states that once applied if weeds still remain to contact our office for a Free Reapplication of that service. Weed Man offers a money back guarantee on the last service completed on your property and we stand behind this policy. We offer season long lawn care and that is what it takes to improve anyones lawn, doing one treatment with the expectation it will remedy all of your lawn concerns in one week is not possible and never has been, we do not sell any programs this way. If you had contacted our office we would of explained this in detail if given the chance. We would of made it clear that it is a partnership when taking care of the biggest plant a homeowner will ever maintain and we are here to help. Cutting the lawn correctly and at the right height, watering the lawn and maintaining the lawn with a lawn care specialists like Weed Man ensures a lush green healthy lawn. Please contact my office so I can look into your account and make ever attempt to resolve both of our concerns because the most important job I have is ensuring my customers are satisfied. Steve Stronge Customer Service Manager 416-269-8333

    Reply created 23 Jan 2013
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 4 Dec 2012

    Weed "control"

    Not sure if it's because Toronto has a pesticide ban or if they do a shoddy job, but this 100% did not work on my lawn. Had it sprayed almost every month this summer along with "fertilizer treatment." Might have different results if you're a 905-er due to by-laws, but it didn't work for me.

    Answer from pro:

    The chemical ban has been in effect in all of Ontario since 2009. I am not sure if you are in my territory and would suggest contacting your local Weed Man to discuss this concern. Working together and being in contact with your local Weed Man will ensure that proper results are noticed throughout the season. In the industry it is not possible to kill all of our weeds but to control the majority of them is. For more details please call your local Weed Man and discuss your concerns in detail please.

    Reply created 23 Jan 2013
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