Weed Man reviews (287)

The seed and feed is a JOKE!! I got a call from weedman earlier on this year asking me to give them yet another chance to take care of my lawn care despite having a horrible experience with their service in the past. They convinced me to upgrade my service to include not only fertilizer but seeding because their seed was the best seed out there. What A JOKE!! I have yet to see a single wick of grass grow from their so called seed. I've been swindled YET AGAIN!! What I should have done was called someone advertising off Kijiji because I know I would have received quality service at a much lower cost. The telemarketers they hire to swindle you out of your money are very well trained. I wish I had crafty sales techniques like that!! Yet more money down the drain. :-(

Grass seed was not effective last year on patches of the lawn. As promised they came this year to reapply seed and soi. They were efficient and honour their promise.

I hired weed man 2007 and I am now in my 5th season with this company. My wife and I dont have time to look after our lawn, and they were the most well known in our area., I am very happy with there service. They are a bit quick on the lawn but i cant argue with the results. We have no moss, its very green and there are no weeds. Their employees are very knowledgeable and great to deal with.

We are new customers to Weed Man and have been very pleasantly surprised so far. When I first called to inquire, a senior technician was sent to view our grass within 2 days. After about a 10 minute or so viewing of both the front and back yards, the technician proceeded to draw up a recommendation plan for us. I happened to be home so he took a lot of time with me & explained what he was recommending and why. He was able to answer all of my questions and was very honest and forthcoming about what types of improvement we could expect to see. Our grass is in really rough shape, but he didn't promise miracles, he described what type of improvement we could expect, within what timeframe and at what price. I told him one of the things I really hadn't liked in the past with other lawn services was the follow up hard sell phone call that always seemed to follow a treatment with new things we "needed" at an additional cost. He reassured me that a note could be made on our file that recommendations would only be made on the sheet they leave in the mailbox describing what service had been completed on that visit and no additional calls would be made except for the call advising a technician would be coming out to do a service. After discussion with my husband, we decided to go ahead & give it a shot. The experience has been great. We received a call within a week, the technician showed up on the day he said, I was home & I saw him do all of the areas thoroughly, he ensured the gate was closed when he left and we haven't received any follow up sales calls! We have high hopes with Weed Man that our lawn may be green and weed free yet. We would definitely recommend them to anyone who doesn't have the time or knowledge to properly care for their lawn!

As a long time Weed Man client I am extremely satisfied with the services they have provided me over the years. Their customer service is second to none. Their technicians have been consistently professional and courteous, always answering my questions and addressing my lawn care concerns effectively and my yard looks great! I never would have been able to get the same results without them.

I had Weed Man spray my lawn last year and all the weeds died in a couple of days. They didn't come back, either. I found lots of little fertilizer pellets on my lawn and around my walkway. They seemed to last a long time before breaking down. My lawn looked much healthier last year than it did before. Plus I love that I can call to get free re-applications even though I didn't need to. I would definitely consider using Weed Man again this year.

We have been Weed Man customers for the past 4 years and are very happy with the service they have provided . 4 years ago our lawn was strangled by weeds and basically dead. Weed Man brought our lawn back to life and it remains lush and green to this day. Needless to say, we are very satisfied Weed Man customers.

==============Update #1 below=================== May 7, 2012: Did I tell you that before submitting my review, I also sent a message to Weed Man Scarborough Manager "Steve” using this forum? Coincidently Right after my original review was posted on May 2, several positive reviews popped up with the “thank you” responses from Weed Man. Funny how they are quick to thank happy customers (assume they’re real customers), and ignore genuine complaints. After 3 days of not receiving call from Shane, I called and guess who I got? Saran, who recognized me, confirmed "Note on the account". He told me I am just being credited $165 and NOT $229 as Shane promised I would. Again he went back and forth with his manager and said they can do WEED Reapply for free and only $165 credit. Oh God, how many times I have to tell them NO, I DON'T want any service anymore and give me my money back for services I DID NOT receive. I felt bad for Saran who was nice but had to be on the front line for company like Weed Man. FINALLY, he spoke to manager again to get me my credit. I told him I am recording the whole conversation and I called back again and Sparkle told me credit is in process. I even emailed Manager Scarborough "Steve" left my phone# but after 5 business day he has yet to return my call. I guess they know what people think of them. I now realize why people become rude with door-to-door salesperson. I am sure people do that because must have been through Hell with Weed Man OR companies alike. Just so you all know, during this whole ordeal with WEED MAN, I was NOT rude, didn't lost temper, swear, OR yelled at any Call Center Rep. I understand most of them are hard working people just trying to do their Job. If they don’t have authority, they cannot provide real customer service when they see a need. ==============First review below==================== May 2, 2012: CONCLUSION: Dishonest, unreliable company providing below average Customer Service. Read online reviews before signing contracts with any company to get an idea. Btw, I just realized Weed rhyme with Greed and both should be treated professionally. I hired got Basic server ($286~) I made huge mistake, I should have checked online for their reviews first or check with my neighbours and hire someone with good reputation. They came quickly for 1st fertilizer application but I had to call in twice to rush service for weed application. The day they were suppose to come for a 1st weed application, I did not see lawn sign nor was any envelope/literature left like it was when fertilizer was applied. When I called, customer service said service already done and gave me Service guy’s name etc and said yes sometimes they don’t leave paper work because they run out. I asked how I would know it’s done or not so she agreed to send manager to inspect my lawn for weed application. 4 days later when I called, guy name Saran said they can reapply for free when I asked repeatedly I am only interested to know what happened to inspections results? H told me "Note on the account" says manager found out weed application was not applied, and now they can reapply no charge. He said summer students some time miss the lawn and apply to someone else’s lawn. He had no answer for why someone did not call me and tell me, instead I had to call to find out. Instead he booked me for reapplication 2 days later I decided not to do any business with such company so I called to cancel and got Keisha. She told me I will be charged for Fertilizer (which is fair I did get the application) and weed application (which I never got), and rest will be credited. Both Keisha and manager Brian denied there is such a "Note on the account" specifying weed application was Not done so they cannot credit me for the weed application service. Instead both recommended me to get free reapplication since I am already paying for it, and won’t get my money back for weed application. I agreed but next day I called again and decided Not to receive so called free application. I spoke to a GENTLEMAN named Shane who was extremely polite and honest employee. He confirmed "Note on the account" that weed application was NOT done; only ONE Fertilizer application was ever done, which is what I have been telling them. He tried to save me and offered me good service but I decided not to do any business with such a low level unethical company. I have dealt with Customer Service reps who really should not be in that business but 3 people ripping you off for $60 odd dollar is beyond my understanding. Whole reason I signed with them to have no worries but I was making ph calls just to remind them and baby-sit if they do their Job or not. Shane agreed to refund my $ minus the first fertilizer application which is fair since I never wanted to get full credit. After reading horror stories online, I wanted to make sure they don’t charge me next year and come to my property ever again. He took me off the list. Still waiting for his call to confirm Cancellation is done. I think they should have more people like Shane to save the company from losing customers. I was not being unreasonable; just refund for services I did not receive.

It’s not too often that I write a letter to any one vendor as a result of my being happy with the service. In fact, I can think of many vendors I use almost on a daily basis that I’m dissatisfied with. I just wanted to let you know however that I have been a customer of your Weedman service for over 3 years now, and there’s not a day that goes by where I regret it. Last summer my wife and I had several people come up to us and ask what our secret was because our lawn was growing at such a tremendous rate, and I simply told them that all I had to do was water it, and hire Weedman! Now several of my neighbours are Weedman customers. Keep up the good work.

My experience with Weed Man has been very positive. All the staff members are very easily approachable and helpful. Their knowledge and experience has been extremely helpful in helping maintain a healthy lawn. This is my best experience with any lawn care company I have experienced over the last 10 years.