Appliance Canada reviews (155)

Bought new fridge and have had all kinds of problem since the beginning. After months of complaint, finally found a big crack on the inside panel. They refuse to replace the fridge. Do not buy from this store.

Appliance Canada was our first stop and they said people usually come here last because we can't be beat. Of course, we shopped around anyway and in the end found their claim to be true! Bought four kitchen aid appliances to take advantage of the multi-product disount. The gas cooktop was by LG which was delayed but Paul Ng (who we would reccommend) offered the floor model knowing we were keen to finish to the work. Thanks for your help!

I bought over $12000 appliances from Appliance Canada. and paid for installation separately. When I received the oven, one part was not correct due to installer who came later to my house from Appliance Canada. Therefore I asked Appliance Canada to take care of it. Their customer service is worse than any company I ever dealt with. Not returning my calls. After numerous calls, finally Telling me that's my problem with manufacturer warranty and they can not do any thing about it... basically as soon as appliance is in your house they don't have any responsibility for missing parts, incorrect parts or any other damage. I could not believe what I was hearing. For brand new appliance that is not completely installed (sitting in my kitchen and not being used), sold by Appliance Canada, I as a customer have to deal with manufacturer and Not their Problem!!! I don't understand why they have a customer service if there is NO service to customers. I won't shop with them ever again. and I don't recommend Appliance Canada to any body.

We got our appliances according to the delivery date, except the hood was NOT delivered (which we paid around $1700 with tax for it).My husband he sing the delivery paper in his mind,that everything is delivered. They are saying that they delivered the hood to us, unfortunately they did not.The drivers aether delivered it to somebody elses house or they sold it to somebody else. They do not want to give us another hood even though we paid for it, and do not have it. So, we lost $1700!

I purchase a number of units from this company. The dishwasher was delivered with mud at the back of the unit. When we installed the dishwasher we noticed it started to leak and the drainage hose was not functioning properly. I contacted customer service and within 4 hours I was informed I would receive a new dishwasher. Now that's what i call customer service - quickly resolving the problem.

I got taken for $350+ to have 2 of my appliances installed. The sales person told me that I needed some extra fixtures that do not come with the home....Since I am a single woman who is doing this all by myself, I guess he thought this would be a nice opportunity for a little bit of commission. I have spoken to other people who know that it can be done for less....let's see how the delivery goes...i'm dreading that now..

I bought my appliances from this company later in 2009 and after 10 months they haven't delivered all of them. I spoke with all the staff that I could reach, incluiding GM, Sales Manager, Customer Service Manager. They don't know what service means. I would make my exprience public to see if I could reach asa many honeowner as we can. I wish that I could talk to the owners of that company as well. Appliance Canada should be closed down.

The salesperson was great. He got us the cheapest deal but it was all downhill from there. Someone would tell me the items were on back order others would say it is in. We ended up paying for the shipping because of a miscommunication and the stove arrived damaged. They did give us back $100. Next time i would prefer to pay more and deal with a more reputable company.

We have a cooktop on order since Dec 27th and it still hasn't showed up. The payment has been fully paid and we have nothing to show for till date. They have been making false promises to us that it will arrive every two weeks. Do not depend on this company to commit on any delivery dates and quality of its product if it does arrive on time. It was a mistake to get lured into prices which seem cheaper than other places. This ordeal is definitely worth more than the savings they seem to offer.

The experience from initial purchase to followup service after was great. We purchased the extended warranty and the followup service was very pain-free and professional. we are very happy with appliance canada and would recommmend them to anyone.