AA Floors & More Ltd reviews (163)

Thanks for the feedback! Your intricate pattern looks daunting to install but you managed to pull it off very well. We believe that installing a floor should be fun, and although we offer professional installation we're always satisfied to see our customers learning a new craft. It helps to gain an appreciation for what we do.

Laminates these days can look better than overpriced and delicate hardwoods. We're sold on them ourselves.

Thanks for the review Hannah. Most of our staff here are also partial to the more rustic grades of hardwood; the look and feel of clear wood with natural colour variation is what makes hardwood truly stand out from the myriad of other flooring surfaces.

We appreciate your business and support!

I'm sorry to hear of your unfortunate plumbing mishap that occurred 1 month after the installation of your floor, but the problem was identified to be a building code violation, where the piping was not properly installed and shielded from mechanical damage. We consulted an independent licensed plumbing firm for an evaluation of the issue and they confirmed that piping should be nowhere near where a baseboard brad nail is capable of penetrating it, and if present for any reason, steel shielding plates are required if the pipe is less than 1.5" from the surface. This distance is measured from the outside of the pipe (not the centre) and the appropriate building code reference can be found in section 7.3.5.5. of the Ontario Building Code. We used a standard 1 3/4" 18-gauge brad nail to fasten the baseboads and to date, have never experienced this type of problem after 12 years of installing flooring and mouldings. I am truly sorry that you could not fully enjoy your flooring as a result of this, but neither us, nor any other flooring company would have been able to foresee and avoid a problem of this nature, and be held accountable for the ensuing leak. You should always factor in a reserve to your construction budget so as to anticipate accidents and unwelcome discoveries such as your incorrect piping distribution. For the record, we supplied and installed a Superior Hard Maple solid floor for below vendor cost (it was on clearance for $3.45/sq. ft.) with baseboards, and believe that we fulfilled every obligation to you with respect to the flooring and installation.

Thanks for taking the time to write us a review. We believe this form of feedback to be more effective than virtually any marketing. We are listening and we do appreciate your business!

Thanks for your feedback.

Hi, thanks for the feedback and I'm sorry that you've encountered some problems with your purchase, but this is not an entirely accurate or genuine review. You purchased an engineered floating hardwood floor which is a man-made floor, where the lengths are determined during production. Normally the lengths are all uniform, and randomn lengths are seen as a desirable feature, since that emulates a real solid hardwood floor where the pieces are also mixed. Furthermore you were informed that the pieces would be no longer than 4 feet and the boxes are no longer than 4 feet as well, and you were personally shown the box. It's hard for us to imagine, after reading your review, that this somehow came as a surprise to you. The delivery issue was a miscommunication. The driver advised you to return the damaged box or consume it if practical. You chose to open it and then return it. We do not accept opened boxes. We would have no objections in simply exchanging the damaged box had it been left unopened. We offer unfinished transitions for most of our builders and professional clientele as well as a limited number of prefinished mouldings. It is not physically possible to have a matching transition for every one of the over 400 colours of wood that we offer. This was clearly communicated to you in person and over the phone. That you chose to mention this here is an indication that your review was not done in good faith, despite our best attempts at alleviating all of your concerns. We hope that your next interaction with us is to your complete satisfaction.

Thanks for your continued business and feedback!

Thanks for your continued business and feedback!