HomeOwner
800 sq ft of hardwood for Living Room
Answer from pro:
Thanks for your continued business and feedback!
Reply created 25 Aug 2017AA Floors & More Ltd
Thanks for your continued business and feedback!
Reply created 25 Aug 2017Thanks for your continued business and feedback!
Reply created 25 Aug 2017Thanks for your continued business and feedback!
Reply created 25 Aug 2017Thanks for your continued business and feedback!
Reply created 25 Aug 2017Thanks for your continued business and feedback!
Reply created 25 Aug 2017Thanks for your continued business and feedback!
Reply created 25 Aug 2017Thanks for your continued business and feedback!
Reply created 25 Aug 2017Thanks for your continued business and feedback!
Reply created 25 Aug 2017Thanks for your continued business and feedback!
Reply created 25 Aug 2017I'm sorry to hear that you encountered difficulties with the transition strips. These are finishing trim mouldings that are used to cap entrances and doorways. But the customer in this case failed to take these into account when he ordered his material and when the installers arrived on-site to perform the installation, they were forced to scramble to find an alternative in order to complete the work on schedule. The customer was provided with the option of using MDF-mouldings or unfinished wood trim, which would have to be stained to match the floor. The customer was briefed on what that would entail and opted for the latter. The installers went out of their busy schedule to try to correct this omission and the floor was laid according to schedule and to the customer's satisfaction. We are disappointed to receive such a low review score considering how minute a problem this was and the steps undertaken to address all of customer's concerns.
Reply created 8 Jun 2012