Western Canadian Furnace Company

Rating: 4.2 out of 5

Western Canadian Furnace Company reviews (75)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jul 2019

    Furnace check up

    They were polite and friendly and explained everything well about they work they had done. They had to move the appointment around a bit but they were always very polite and accommodating.

    Answer from pro:

    Thank you so much for your review. We are always here to help appreciate your patience with us during the appointment process. We look forward to working with you again in the near future.

    Reply created 12 Jul 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Jul 2019

    Furnace and water thank

    Yurey and Erec did great job installing our furnace eand water thank. Very professional, friendly.Did not leave any mess behind. Gat a good deal.We are very happy.Thank you

    Answer from pro:

    Thank you so much for your great review! We look forward to working with you again in the future.

    Reply created 12 Jul 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Apr 2019

    Furnace Cleaning

    Efficient and courteous service. The technicians were on time and did a great job. I would recommend this company

    Answer from pro:

    Thank you so much for your review :)

    Reply created 2 Apr 2019
  • Review from Customer of Western Canadian Furnace Company
    Rating: 5 out of 5
    Review left on 15 Mar 2019

    Furnace and Duct Cleaning

    LOVE this company. They are professional, staff is friendly and they care about their customers. Had Brady and Nolan out to do our furnace and duct cleaning. They were honest, cleaned up after themselves and explained to us everything they were doing. Have been using this company for years and have never had an issue with them. Would recommend this company to anyone interested in using them. They train their staff well and the office staff is friendly and easy going! Great Job Western!

    Answer from pro:

    Thank you so much for your great review! We look forward to working with you more and more in the future.

    Reply created 18 Mar 2019
  • Review from Customer of Western Canadian Furnace Company
    Rating: 0 out of 5
    Review left on 19 Jul 2018

    Furnace and duct cleaning

    I have my furnace and ducts cleaned yearly because I have two dogs and three small children. I decided to try western canadian furnace company because they have good reviews. The technician (shea) was late and quite rude. He brought his big hoses in through my basement window and ended up scratching my window mouldings. He tracked dirt all over my front carpet. I like to be involved when I hire someone to do work at my house, when I asked him why he didn't pull the furnace motor out during the cleaning he seemed annoyed and said "we don't do that, it's not necessary". All of the other companies I have used pulled the motor out. I have a 14 year old Lennox furnace and shea told me numerous times I needed to change my furnace because it was unsafe and also told me to change my 6 year old hot water tank to the tune of $7-$10,000. I felt very pressured and uncomfortable with him going into every room of my house. When he started the furnace back up after finishing the cleaning, I heard a bunch of debris flying around in the furnace and the house smelled like burnt plastic and was smokey. I felt like I paid for a service that was not done properly and I was pressured into buying new equipment. I had atco out for an inspection and they said my furnace and hot water tank are in great condition but they pulled my motor out and I saw all the debris from my duct work still sitting in my furnace. I would never hire this company again or recommend them to anyone.

    Answer from pro:

    Hello, thank you for your review, we would like to apologize for the experience you had with our technician. This is not the type of company we are and we would like the opportunity to discuss this with you and make it right. Unfortunately we were not able to contact you due to this review being posted privately. Would you be able to call our office to discuss? Please ask for either myself, Ida or Saundra. We look forward to the opportunity of speaking with you.

    Reply created 20 Jul 2018
  • Review from Robbin & Debbie Bell
    Rating: 5 out of 5
    Review left on 12 Jul 2018

    Furnace & Duct Cleaning, Furnace and Hot Water Tank Replacement

    Steve & Tyler came to do the cleaning. They were right on time and walked me through what was going to occur. Upon inspection of the furnace Steve found cracked heat exchangers that were leaking CO and when questioned about scorch marks on the hot water tank explained that it has passed its expiration date. Although it was not heating season within a few hours I was called to book an appointment for the replacement two days later. I had Steve's price quote by the end of the next day. The replacement team (sorry I can't remember their names) was on time and stayed all day to complete the job. They were very polite and professional and even reinforced the back stairs they had been using when they noticed a step was loose. They walked us through how to work with the new equipment and the price was exactly what was quoted. Tyler then came about six weeks later to do a complimentary duct cleaning. He again was on time and was polite and professional. Everyone from the ladies on the phone booking the appointments to the workmen were polite, courteous and professional. I am looking forward to dealing with this company again next May when it will be time for the yearly inspection of the new furnace. GREAT JOB1!!!!!

    Answer from pro:

    Thank you so much for your review and for your great comments about our staff. We are so happy you decided to go ahead with Western for your furnace needs and we look forward to continue working with you in the future. We are here to help so please feel free to contact us anytime. Ida Greco Commercial & Marketing Manager Western Canadian Furnace Company 403-531-6181 info@westcan4u.ca

    Reply created 13 Jul 2018
  • Review from Customer of Western Canadian Furnace Company
    Rating: 5 out of 5
    Review left on 23 Jan 2018

    Furnace & Duct Cleaning

    LOVE LOVE LOVE this company! Have nothing but amazing things to say. They are always the first company I call, they are always honest, efficient and effective in everything they do. My experience has always been fantastic, from making the appointment with the friendly team at the office to having their technicians in our home who are very good at their job. I will always recommend this company and will continue to use them for years to come. With the amount of services they offer I do not know why I would go anywhere else!!

    Answer from pro:

    Thank you so much for your review. We are always here to help and look forward to continue working with you for years to come! Max Irwin Western Canadian Furnace Company

    Reply created 24 Jan 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Mar 2017

    Furnace cleaning

    I have been using this company for over 5 years now not only for my home but my business. They are always prompt with service, professional and courteous. They explain everything they are doing and why and if they notice something that needs to be addressed you know right there and then. They have no hidden cost what the tell you is the price is the price. When I first moved into my house my gas bills were so high after they cam out and inspected my furnace they found work that needed to be completed. Once everything was done my gas bills decreased by half. My neighbor is also now using this company and since using there services she has seen a decrease in her heating cost's. I had an emergency at my Mom's her furnace had gone down in - 27 weather she had called other company's gave her a two day window. She called and talked to me, I called Western and they were there that day. Unfortunately she needed to have her furnace replaced, but they gave her a great price and even helped explain the rebate she could get when the job was completed. After the install was done my Mom decided to call other company's just to see what they would have charged and the best price at the end of the day was Western. Western is always there to take care of there customers and they treat you like part of the family. I would highly recommend this company for all you furnace and pluming need's

    Answer from pro:

    Thank you so much for your review, we do consider our clients family and we are always here to help. We look forward to continuing to work with you for many more years to come! Management team Western Canadian Furnace Company

    Reply created 6 Mar 2017
  • Review from Daryl Chapman
    Rating: 5 out of 5
    Review left on 15 Feb 2017

    Furnace

    This company is local and friendly, they are clean and respectful. I have been using this company for over 6 years and have always trusted the advice from their technicians. I would highly recommend them for all furnace maintenance and upgrades. They have no hidden fees and always explain things in great detail if anything comes up.

    Answer from pro:

    Good afternoon, Thank you for your review. We appreciate you taking the time to give us your feedback and we are so happy to hear you have been using us for over 6 years. We look forward to continue working with you for many more years to come! We would also like to enter you in our first quarterly contest for a chance to win an iPad, If you are interested please email your contact information to info@westcan4u.com. We look forward to hearing from you. Best regards, Max Irwin Owner

    Reply created 15 Feb 2017
  • Review from Customer of Western Canadian Furnace Company
    Rating: 5 out of 5
    Review left on 6 Jan 2017

    furnace repair

    Our furnace was making vibrating sounds at increasingly regular intervals. The representative knew immediately what the problem was and fixed it. We had thought it was the humidifier in the past, so had that checked out about one month before. Because the cause was something different, we were not charged for a second service call.

    Answer from pro:

    Good morning, Thank you for your review. We appreciate you taking the time to give us your feedback and we are so happy we were able to repair your furnace for you. We would like to enter you in our contest for a chance to win an iPad, if you are interested please email your contact information to info@westcan4u.com. We look forward to working with you in the future. Best regards, Max Irwin

    Reply created 8 Jan 2017
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