Ottawa Duct Cleaning

Rating: 5 out of 5

Ottawa Duct Cleaning reviews (270)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Dec 2017

    Duct cleaning

    Exceptional service from Ottawa Duct Cleaning for the second time (after home renovations last year and this year). Great client service from Caroline (including quick e-mail communication and reminder of upcoming visit). Superb service from the duct cleaning team. Polite, answered questions, worked very fast, appeared to work well as team. Would not hesitate to recommend the team again.

    Answer from pro:

    Thank you for calling us again for your duct cleaning. We do appreciate your loyalty. Also thank you for taking the time out of your busy schedule to write us a review. All the best during the holidays.

    Reply created 6 Dec 2017
  • Review from Brian Buttrum
    Rating: 5 out of 5
    Review left on 1 Dec 2017

    Great Service

    Had my ducts cleaned recently by Ottawa Duct cleaners who did a fantastic job. They were at my door exactly as promised, the staff was very polite and the work was carried out quickly and professionally. Very satisfied.

    Answer from pro:

    Hi Brian, Thank you for the great review. We appreciate you taking the time out of your busy schedule this time of year to write us a review. Happy holidays. Regards, Caroline

    Reply created 4 Dec 2017
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 28 Nov 2017

    Did the Job - Average Service

    They got the job done. Did not show us the before and after pictures of the main ducts as promised. Did not vacuum the dirt around the floor registers after cleaning the duct. Not sure if they provided free odorless disinfectant as stated in their quote but I'll give them the benefit of doubt. Average service to put in one word.

    Answer from pro:

    Hi Haicheng, We are very sorry to hear you did not think that you received the superior quality and customer service that we strive for. The technician usually lets customers know when he sprays the disinfectant. With regards to the pictures he did take them and we can email them to you. We guarantee our work 100%. Roger, the owner, is willing to come by to discuss your concerns and have a look at the job. Thank you. Caroline Tseng for Roger Asselin (613) 836-7705

    Reply created 29 Nov 2017
  • Review from Beth Stooley Stooley
    Rating: 4 out of 5
    Review left on 19 Nov 2017

    Rental Home re-fresh

    I hired this campany to cleaning the ducts of a home I rented for years, they were very proffesianl​ and made the home smell much better. I would recomond to anyone

    Answer from pro:

    Hi Beth, Thank you for taking the time to post a review for us. We appreciate your business and for the referrals. Regards, Roger

    Reply created 22 Nov 2017
  • Review from Customer of Ottawa Duct Cleaning
    Rating: 5 out of 5
    Review left on 13 Nov 2017

    Awesome service

    They showed up on time. Were super polite and did a great job. They explained everything and left the place nice and tidy. We'll be using them again and will tell our friends & family.

    Answer from pro:

    Hi, Thank you for the positive review. We appreciate you taking the time to post this review to help other homeowners like yourself choose a reputable company. Regards, Caroline

    Reply created 15 Nov 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Nov 2017

    Duct cleaning

    So happy with Ottawa Duct Cleaning. They e-mailed me the day before their arrival with how we needed to prepare. They went to my elderly parents' house and immediately introduced themselves with a smile and an outstretched hand as Jake and Spencer. They took pictures of the ducts beforehand and showed them to us as well as after. They said if we had any questions to feel free to ask. You got the impression that they weren't just paying lip service to the comment but rather that they really wanted you to ask them questions. They also said the company which we had used previously had done a good job; they didn't feel the need to put someone else down in order to elevate themselves. I've already recommended them to two other people. Superb job!

    Answer from pro:

    Hi Lynn, Thank you for taking the time out of your busy schedule to write us such a glowing review. We focus on providing excellent customer service and superior quality of work. we are very happy this has resulted in another happy customer. Thank you for the referrals as well. Regards, Caroline

    Reply created 15 Nov 2017
  • Review from Catherine Green
    Rating: 5 out of 5
    Review left on 27 Oct 2017

    Post-Renovation Duct Cleaning of our Home

    I couldn't be happier with the service I received from Marquis and his team in August. Not only were they punctual and very professional (taking extreme care with new floors, paint work, etc) but they provided me with so much information and insight into the process. The before and after pictures were a real bonus - you could see how effective the cleaning was! I particularly appreciated the time that Marquis took to explain all options to me without trying to pressure or 'up-sell' me services I didn't need. It is clear that customer satisfaction is their top concern. I would not hesitate to recommend them to friends and family.

    Answer from pro:

    Hi Catherine, Thank you for taking the time out of your busy schedule to write such a glowing review of our business. We appreciate the effort and look forward to working with you and your family and friends. Regards, Caroline

    Reply created 6 Nov 2017
  • Review from Lisa Barthelette
    Rating: 5 out of 5
    Review left on 5 Oct 2017

    Dryer vent cleaning

    Contacted company due to great reviews on Homestars and their service was outstanding! Received an answer to my quote query next day, and Caroline was always quick to reply to the questions I had. The 2 guys came to do the vent cleaning today and they were very professional, personable and fast! They also cleaned up all the dryer "lint" that rained down on my front porch area (my dryer and vent are on the upper floor). They even showed me a before and after picture of my vent. I was completely satisfied with their work and would definitely recommend them to everyone who needs ducts or vents cleaned. Will be returning when my ducts need cleaning.

    Answer from pro:

    Hi Lisa, Thank you for taking the time out of your busy schedule to write a review. We are happy you were satisfied with the service and look forward to cleaning your ducts when you are ready. Regards, Caroline

    Reply created 6 Oct 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Sep 2017

    Duct cleaning for a single family home

    The work was done professionally and efficiently. The crew was very helpful, answering all my questions. I was able to take pictures of the ducts before and after. They were careful not to damage any finishes while opening return air registers. They used a powerful truck mounted vacuum. I was impressed with the work and would definitely recommend this company.

    Answer from pro:

    Hi Jacques, Thank you for the nice comments about the crew. We appreciate you taking the time to write a review. Regards, Caroline

    Reply created 22 Sep 2017
  • Review from Customer of Ottawa Duct Cleaning
    Rating: 5 out of 5
    Review left on 16 Aug 2017

    Duct cleaning

    The team arrived right on time. Joe, Jacob and Spencer did a thorough job, explained the process and showed me pictures of what they had found, and were courteous and pleasant at all times. They worked efficiently, left everything just as they found it, and didn't create any mess for me to deal with afterwards. I was completely satisfied with the entire experience, and the price was right too!

    Answer from pro:

    Hi, Thank you for the positive comments. Really great hear here the team met all your expectations. Regards, Roger

    Reply created 17 Aug 2017
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