I have a mixed review about Action Furnace (A.F.)
I would like to thank A.F. for a thorough furnace inspection. They took pictures inside the heat exchanger and found rust. This is the safety issue that can't be overstated. This was done under their membership program along with the duct cleaning. Although at first looking attractive, it is rather a method to deliver their sales pitch.
What followed is, of course, an offer to install a new furnace with them.
No doubt, the Technical and Sales teams at A.F. do their job well but, unfortunately, not always in the interests of their clients.
After doing some homework and asking for a second opinion, I it came to my knowledge that the heat exchanger was still under warranty, which is usually 20 years long. A.F. did not mention this but I bet they know by looking at the stickers on the furnace. After contacting the manufacturer, I learned that the model is obsolete and parts are not available and the manufacturer offered me a new furnace for half the price and let me choose an installer. The job was given to the company who offered an unbiased opinion. The total job cost me about half of what A.F. quoted for an equivalent model (note: A.F. does offer a better warranty, but the price difference is still not justified in my case). This is where A.F. failed to earn my trust: they did not did not lay out the other option whereby the heat exchanger is swapped under warranty and A.F. is paid for their labour. Eventually, as I mentioned, by following the latter route, it turned out to be a new furnace that A.F. could install had they not been so aggressive in their sales.
