Dr HVAC

Rating: 4.6 out of 5

Dr HVAC reviews (176)

  • Review from Customer of Dr HVAC
    Rating: 5 out of 5
    Review left on 2 Apr 2019

    Replace Flame Sensor

    Brian was very friendly and he explained everything that he was doing in detail. He also explained what the problem was and the different options there were to solve it. We were very happy with his service.

    Answer from pro:

    Thanks so much for sharing your experience! Bryan and the rest of our techs are great at explaining their process, and we're glad you felt thoroughly informed about your service.

    Reply created 8 Apr 2019
  • Review from Customer of Dr HVAC
    Rating: 4 out of 5
    Review left on 18 Mar 2019

    hot water tank repair

    corteous technician, patient, answered any and all questions. arrived 3 minutes after anticipated time window. phone attendant provided a convenient time, as no one was home. In the end there was a fair, reasonable charge.

    Answer from pro:

    Thanks so much! If there's ever anything else you need, please let us know!

    Reply created 25 Mar 2019
  • Review from Adam Arruda
    Rating: 5 out of 5
    Review left on 17 Mar 2019

    Furnace and AC replacement

    My 25 year old furnace finally died, and ended up replacing both my furnace and AC with Dr.HVAC. From sales to service, they were on time, polite, and did a great job with the install. They made sure during the install that everything was neat & clean, and did a great job of explaining what they were doing and how to maintain things after they left.

    Answer from pro:

    Your furnace had a good long life! Thank you so much for sharing your experience. It was a pleasure working with you, and if you ever have any questions about your furnace or air conditioner, just let us know!

    Reply created 25 Mar 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Mar 2019

    Support for Heating Furnace

    Technician came as per schedule and done a nice job with all necessary testing and diagnosis. Performed good observation and took time to see if any further issue occurs. Overall a nice treatment and upto satisfaction!

    Answer from pro:

    We always like to stay and make sure that our repair solutions work as intended, and we were happy to help you get your heat back on. Thanks so much!

    Reply created 18 Mar 2019
  • Review from Customer of Dr HVAC
    Rating: 5 out of 5
    Review left on 26 Feb 2019

    Furnace maintenance

    Awesome service by Bryan. He did the maintenance and adjustments that brings peace of mind that furnace is operating efficiently and there are no lurking issues but more importantly he was able to answer all of my questions and provide information and advice on things like air flow and air quality as well as improvement recommendations. I am looking forward to doing more business with this company in the future.

    Answer from pro:

    Thanks so much! Peace of mind is one of the best feelings in our opinion, especially when it comes to your furnace. We're looking forward to working with you too!

    Reply created 4 Mar 2019
  • Review from Customer of Dr HVAC
    Rating: 5 out of 5
    Review left on 21 Feb 2019

    Furnace, water heater and water softner

    We called originally as our water heater stopped working and in the same time we noticed our furnace leaking. They sent a professional right away for the heater and he provided the best options for us. We then called to have someone come out to provide a quote to replace the furnace, water heater and water softner. Again they sent someone within the same day. The sales consultant was extremely nice and professional, she provided all of the info we required and more to make the best decision for our family. Extremely happy and satisfied with this service!
  • Review from Customer of Dr HVAC
    Rating: 5 out of 5
    Review left on 20 Feb 2019

    Furnace replacement

    No heat in home. They came quickly, the next day, and left a few space heaters until I made a choice on what furnace. Was very professional. I won’t be surprised if I called again.

    Answer from pro:

    We'd love to hear from you if you ever need us! Thanks so much for taking the time to share your experience.

    Reply created 25 Feb 2019
  • Review from Customer of Dr HVAC
    Rating: 5 out of 5
    Review left on 11 Feb 2019

    Ptoposal for a furnace replacement

    Bruna was very professional in providing all the necessary information needed and explaining the reason Doctor HVAC should be selected for the work. Their price is competitive with the competitors.

    Answer from pro:

    Bruna and the rest of us here want you to feel 100% confident before a purchase like this. Thanks so much for reaching out to us about your furnace and for sharing your experience!

    Reply created 19 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Feb 2019

    Emergency service

    Furnaces went down in deep freeze. They arrived in about an hour when it was nearly impossible to get a good turnaround from anyone else. awesome service, found complex issues, solving and enhancing. High quality and super friendly end to end. Only company we’ll work with now.

    Answer from pro:

    Sometimes furnaces pick the worst times - but we were happy to help you out! We look forward to working with you in the future, and thanks so much for sharing your experience!

    Reply created 7 Feb 2019
  • Review from Customer of Dr HVAC
    Rating: 1 out of 5
    Review left on 31 Jan 2019

    Furnace Installation

    Extremely disappointed it took as many visits as it did to get the job done. Called late on a Tuesday night, the first tech came on Wednesday morning, then a salesperson on the Wednesday night, before the installation team arrived 2 hours past the 4 hour window given on Thursday (also late night). My wife had to leave work early, only for them to never even call and let us know that they would miss their already big arrival window. We felt like prisoners in our freezing home for nearly 48 hours without any communication. As compensation they offered a "free" air conditioning maintenance (which I will likely pass as I am sure would only lead to a discovery costing me thousands). They were unable to install a particular extra feature (which was fine, saves us 500$). When they finally called to settle up, I gave them my credit card and recieved an invoice that still had the more then $500 in parts that I never got. I called and they apologized but said they can't refund until tomorrow because "it" won't let them. I have worked with many point of sale software systems and have never heard of a refund needing 24 hours before being issued. All the individuals we dealt with we very pleasant. But the communication between their customers and within their own team could be greatly improved upon.

    Answer from pro:

    Hi Mark. We're sorry that our team was running behind the day of your installation. While we called your wife at work to let her know the first time there was a delay, I'll be checking in with my team to make sure that they always continuously follow up with customers if there is a delay so this doesn't happen again. We'll also review our internal communications - our in-office team wasn't aware that the $500 in parts hadn't been installed. Unfortunately our payment system doesn't allow same day refunds, which is why we refunded you the $500 dollars the next morning. If you have questions or would like to talk more, please give me (Brendon) a call at 905-457-4425.

    Reply created 7 Feb 2019
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