Great Northern Insulation

Rating: 4.8 out of 5

Great Northern Insulation reviews (936)

  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 28 Jun 2018

    "worst insulation job I've ever seen"

    Had our basement crawl space insulated with fiberglass and thought we had a good experience (job took half the time they had estimated) until weeks later when my father (a foreman for a large contracting company for the past 20 years) showed up and took a look and said it was the "worst insulation job he's ever seen!" They simply put the insulation up without finishing the job with a vapour barrier (there is no tuck tape or other barrier around the top or bottom of the insulation) - essentially they just put a mold-making blanket in our basement he said. The receipt we later received claims there is a vapour barrier. I suppose only doing half the job explains why it took half the estimated time. I've called 3 times over the past 4 days and left messages but have yet to hear back from the company. I suppose my dad will end up finishing their shoddy job. Disgraceful!

    Answer from pro:

    Thank you for your comments. At Great Northern Insulation we take pride in our work and we are very concerned about your feedback. We want the opportunity to address this immediately. Base on your username we are unable to locate your information in our system. Please contact our Customer Experience Team at 1.800.265.1914 so we can have this resolved immediately.

    Reply created 9 Jul 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Jun 2018

    Insulation

    I had attic insulation done and the crew that came was very professional, they told me what to expect and what was done after they completed. The were respectful of our furniture whilst getting the hoses into the correct room. Once completed they left no trace that they were here, and cleaned everything. Great job!!

    Answer from pro:

    Hi Ajay! Thank you for leaving such a favorable response! We always appreciate the kind words of our customers.

    Reply created 9 Jul 2018
  • Review from Charlotte Belanger
    Rating: 5 out of 5
    Review left on 23 Jun 2018

    Attic insulation

    John, Derek and Dave were amazing!!!. They answered all my questions. I wish the office was as good. Our Appt was between 11-1. I called at 12pm spoke to Nick to confirm we were still on schedule, he advised the crew would be here within the time allotment. At 1:45pm the crew still hadn’t arrived. I called back again, to be told they would be here in 15 mins. The crew finally arrived at 2:30 pm. I had to make alternate arrangements for a variety of things I needed to do, which I wouldn’t have needed to if the office had just been honest and advised the actual time the crew was going to arrive. Honesty and customer service go a long way, which unfortunately seem to be lacking from the office. The saving of this review is and excellent work that was done by the crew that was here.

    Answer from pro:

    Hi Char! Thank you for taking the time to leave a review. We appreciate all feedback and will be sure to address the miscommunication situation directly with the branch. Our sincerest apologies for any miscommunication that did occur.

    Reply created 9 Jul 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Jun 2018

    Attic insulation

    Loretta was very prompt and professional with the booking and thoroughly explained what to expect. Our installer was also fantastic and also professional. Everything was left clean and on time.

    Answer from pro:

    Hi Mar! Thank you for the wonderful comments you have left about Great Northern Insulation! We are happy to have met your expectations!

    Reply created 9 Jul 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jun 2018

    Attic insulation

    Tom, Brian and Austin upgraded our homes attic insulation and replaced the soffits. Everyone we spoke to at Great Northern was friendly and professional. The crew was on time and efficient and even vacuumed before leaving. The price was on par with what we expected to pay. We are pleased with the service and have already noticed an improvement in the air conditioning of our home.

    Answer from pro:

    Hi Karrie! We are glad we were able to meet your expectations! Thank you for your kind words

    Reply created 9 Jul 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jun 2018

    Attic Insulation

    We are very pleased with the work done. We can definitely feel the difference in the house temperature. The installers where on time, very pleasant, very organize and took the time to explain the procedure prior to starting the work. They thoroughly clean up, and leave their work area spotless.

    Answer from pro:

    Hi Veronica Thank you for taking the time to provide us with your feedback. We are happy to hear that you received the great service that we pride ourselves in!

    Reply created 9 Jul 2018
  • Review from Karen
    Rating: 5 out of 5
    Review left on 21 Jun 2018

    Attic insulation

    I was pleased with how quickly I received a callback, consultation and service appt. I advised the booking department I was flexible for dates and had an appt in the same week. The process was thoroughly explained and the paperwork for the Government rebate super simple. On the day of service, Tom, Brian and Andrew arrived on time with perfect manners and professional conduct. They respected my home, caring for the floors and corners. They even vacuumed up on their way out. I would recommend GNI for sure.

    Answer from pro:

    Wow! 10 stars! Thank you Karen! Thank you for the wonderful comments and recommendation!

    Reply created 12 Jul 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jun 2018

    Attic insulation

    My husband and I hired Great Northern Insulation to add insulation to our existing insulation in the attic of our house. The attic had an approximate R20 rating and upon completion we were told it was now R60. We were extremely pleased with the service we received. Bob and James arrived early and were very professional and pleasant. They immediately got to work, preparing the areas that would be affected. Both Bob and James completed the entire task quickly and efficiently, and after vacuuming and cleaning up the hallway and stairway, they explained everything that they had done in the attic. My husband and I were very pleased with the entire experience and we would definitely recommend this company to others!

    Answer from pro:

    Thank you for your feedback Bill and Sharon! So happy to hear you are pleased with our service and our employees.

    Reply created 12 Jul 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Jun 2018

    Insulation Installation - Blow in

    When we purchased our home we had major heat loss in our sunroom. We had GNI come to blow in the insulation in all 4 walls and attic. They were fantastic right from first contact. The young man that came to install was pleasant, knowledgeable and even when the sun room heated up to a excessive temperature due to extreme heat, he didn't let that slow him down! Highly recommend!

    Answer from pro:

    Hi there, Thank you for your review, we’ll make sure to pass along your kind words to the team here at Great Northern Insulation. We are happy your home is more comfortable now, Thanks again! The team at Great Northern Insulation

    Reply created 7 Jun 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jun 2018

    On Time. Good job.

    Tom and John showed at the beginning of the time window we were told. They got righto work and topped up our attic insulation. They cleaned up afterwards. We were very happy with the job.

    Answer from pro:

    Hello there, Thank you very much for your thoughtful review. We are glad you are so happy with our crew’s work! We’ll be sure to pass along your note to our team. The team at Great Northern Insulation

    Reply created 7 Jun 2021
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