XYZ Storage

Rating: 4.7 out of 5

XYZ Storage reviews (317)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Sep 2015

    Self Storage

    Great storage place on Beechgrove - very clean, easily accessible storage units; friendly, efficient, helpful people, especially assistant manager Johnny. So much better than other unit we used, wish we had gone their first.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Sep 2015

    mobile storage

    The driver was extremely friendly and took great care to ensure that the pod was placed on my driveway correctly and even helped me moving my stuff in the pod. Highly recommended.

    Answer from pro:

    Thank you Lew for taking the time to write a review for us. We are very proud of Fawad (our driver). He sincerely loves meeting and helping people and always goes beyond the call of duty for each and every customer. Please feel free to email stacey@canada-storage.com or call me personally at 647-988-9315 if we can be of any further service or have any other questions or comments Stacey

    Reply created 24 Sep 2015
  • Review from Gigi Goary
    Rating: 5 out of 5
    Review left on 25 Jun 2015

    Storage Unit Rental

    I am very impressed with the storage unit and customer service from All Canadian Self Storage. It is great that there is a contract for terms of use, but not for the length of use so I could cancel at any time with no notice. The storage premises were always clean and secure. The staff were very pleasant and met all of my customer service needs. They withdrew the exact monthly post payments. I would definitely recommend them. I had an excellent experience.

    Answer from pro:

    Thank you for taking the time to write a review Gigi. We sincerely appreciate your business and your feedback and happy you had a good experience with us. Stacey

    Reply created 25 Jun 2015
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 9 Jun 2015

    Truck Rental

    I rented a truck from All Canadian Self Storage and UHAUL dealer once and forgot 2 valuable picture frames inside. They told me they would hold it for me but when I went in to pick them up, the manager Annissa told me 'they threw it in the garbage'. Nobody in their right mind would dispose of these pieces since they were both statues of animals that were custom framed. Not long after I rented yet another truck from them and this time around one of their employees Tracy charged my credit card (without notice) a cleaning fee. I returned the truck exactly as I had gotten it in the first place. When I called to question them about the fee, they were rude and refused to refund me. I am a loyal UHAUL customer and have practically rented from most of their locations. However I will never rent again from any of their dealers, especially not from this location.

    Answer from pro:

    Hi Sam, We are sorry to hear that you were not satisfied with your experience at All Canadian Self-Storage in the course of renting a U-Haul Truck. All Canadian Self-Storage takes pride in giving the best customer service and experience possible but it looks like in your case we may have dropped the ball. I would like to connect with you personally and try to amend the situation. Please email stacey@canada-storage.com with your phone number or you can call me at 647-988-9315. Again I am sorry that you had a difficult experience and hope that we can move forward and find a solution. Stacey

    Reply created 15 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 May 2015

    Home contents storage

    For extensive home renovation we needed to get our house furnishings and appliances and most belongings out of our house. From getting an understanding of the process and pricing of the service, to the scheduling of the initial drop and pick up of our units to the final drop & pick up, the service was amazing! All our goods were in perfect condition on return. Phone calls in advance of the drops & pick-ups were great as was the follow-up to clarify all final billing amounts. Would highly recommend.
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 4 Mar 2015

    Moving and Storage

    I received a quote from for pickup, moving and storage and the charges were exactly as specified. I was impressed and trusted the team and didn't bother going through a quote process for the drop off. I wish I did since the moving costs were THREE TIMES what I paid for the first time around. When I called to inquire they told me that the program has changed and was on the hook. To add insult to injury my rather expensive leather Natuzzi sofa was damaged while in storage and I was told that I had to go directly to the moving service that they subcontract to to make a claim for the damage. I do trust the team at Self-Storage, just make sure you get quotes for everything or you may be left with unexpected fees charged on your visa like me.

    Answer from pro:

    Deart Robert, Thank you so much for taking the time to share your feedback with us and bringing your concerns to our attention. Please allow us to extend our sincere apologies that your recent experience with All Canadian Self-Storage was not a positive one. Rest assured we take each and every piece of feedback very seriously. If you have not already been contacted please call Stacey (Director of Marketing) directly at 647-988-9315 to allow us to help fix this issue and provide us with the opportunity to restore your faith and regain your confidence and trust in us.

    Reply created 6 Mar 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Mar 2015

    Mobile Storage Service

    From the first phone call to the delivery of the mobile unit, I found everyone at the company to be very friendly and professional. Great service and very satisfied. Special thanks to Fahad, he was fantastic. Highly recommended.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jan 2015

    self storage unit

    I found this company on Google. They have good customer service. Their office in the facility is clean, as is the rest of the building. It is one of the best storage facilities that I have ever seen.
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 9 Jan 2015

    rental unit for storage

    I chose this company because it was inexpensive for this kind of storage Their hours of operation are good and so is the location. It looks clean , comfortable having my things stored there while I travel.
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 9 Jan 2015

    rented storage unit

    I did an internet search and read some reviews. The unit seems smaller than the advertised 5X5 ft, but is in the ballpark. I was disappointed to see that it has no ceiling, totally open on the top. It is under surveillance, so I am comforted by that.
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