Ashley Furniture Homestore reviews (107)

I ordered free shipping, apparently their policy is to drop it off in front of the apartment building, not your apartment door, if it's free shipping. Never in my entire life for any type of shipping had I heard that they drop it off in front of an apartment building and not the apartment itself. With a lot of insisting, they took it up, but then left it in the hallway. This was a huge piece of furniture, that came in one piece, all assembled. This is a fire hazard in my hallway I cannot move, and have no idea what to do. How insensitive of a company or delivery men to do something like this, regardless of the service chosen. Their free service should come with a warning that it involves putting others in danger.

Don’t buy anything from here. They do not care anything after they sell the product. You pay over $3500 for a sectional and starts pilling after 10 days of delivery. We don’t have a kid and it already looks like a 10 years old sectional. This is unacceptable. I called the guest care in the first month of the sofa and i am told that it’s not under warranty I have to use a fabric shaver and the pilling will stop. Nothing stopped and getting worse and worse everyday. This is the customer service they gave me. I called again and they said they cannot do anything. This is the worst customer service experience I have experienced. If you want to spend over $3500, know that you are spending your money for nothing and you are getting lots of headaches and pilling on the sectional. Service/Delivery Comments When they did the delivery, the delivery guys were not wearing mask during covid( December 2021) and they asked to use the washroom. I reported this situation to the company and they didn’t even give me a call. They only care about selling after that you are alone. Good luck

My previous issue with this store has been resolved. Thanks to head office customer care. I appreciate their fast action on the matter.

They mislead there customers and are completely dishonest, they don’t care about customer satisfaction. Honestly I can’t believe people get away with taking money and making you wait 8 months for your product

On 15/Jan delivery man came to my house for product delivery. In my invoice its clearly mentioned that they will disassemble my old furniture and assemble new furniture. I confirmed twice with Sales Person - Jacob and one lady who scheduled for delivery date and time. So I kept my furniture as it is. When They came to my house they became mad that they have to remove my furniture. And told me its not their headache how to remove the old furniture. They said it's their 16 number delivery , so they don't have time to disassemble old furniture. instead they offer me that if I can disassemble my self then at best they can move old one to my garage, if I can not then they just assemble the furniture beside the old one. They were shouting all the time. I surprised that they shouting at my property inside my bedroom wow!!!!!!. I disagreed with them then they told me to reschedule for delivery. I asked their name and they refused and ask me why they give their name?! I told them you are inside my home for delivery and rude with me then I have right to ask their name. Then they went outside of my house and shouting outside. I took one small video just to record what type of behavior they did. I closed the door and they bang my door to delete the video and shouting outside. I thought of calling 911 but then they left. When they left my house, I called ASHLEY HOME STORE to describe the situation. She also noted all my points in paper. I am living in good neighborhood and such attitude is not acceptable at all at any cost. I have little kids and they became mentally stressed when they banged my door. Should I expect these type of behavior and service from ASHLEY? Is it my concern that I am16 number customer ? I am stacked for couple of hours too for receive the delivery to get my new bed and become blank to get these behavior from ASHLEY!!!!!!!! This is my first time purchase experience with ASHLEY and it was so horrible.

The salesperson was so attentive to my needs when it came to placing the order and giving me a "deal". However, once I placed the order, I received notice that the delivery date was postponed by 3 weeks for 4/5 parts (module sofa) and the 5th part would be coming 4 months after the order was placed. I still haven't received the last part. Will update this post if it comes even later than expected. When the salesperson called me to tell me this bad news, shed also already understood that by the time the 4/5 modules would become available, I would have already moved to my new place (2 hours out of town) and not had the moving truck anymore (which I was planning to use to go pickup the items from their Toronto warehouse). So the salesperson's best suggestion was that I go with having the sofa shipped to my new address. I agreed to this but she'd indicated that there was a cost for delivery. It was $299 but she was going to have it reduced to $99. This was for the "white glove" service that has the delivery people drop off and setup your new furniture and they leave with the garbage. I had to convince the salespersons to convince her bosses that I shouldn't have to pay $99 or any amount for this because it's their mistake. She called me back a day later to confirm that they will cover the cost. What she didn't tell me is that since they had to absorb the cost, I was downgraded from white glove service to having the delivery people just drop off 4 huge boxes on my front lawn and driveway and leave me to deal with it from there. The sofas are nice and in terms of quality of the material and comfort, they are pretty much as expected. However, I was also told (by the salesperson) that these modules are too heavy too slide and separate from each other (even without a carpet underneath). But just in case, she looked into if there was an option to purchase and install hardware for the modules to lock together and came back with confirmation that there was and she would be throwing it into the order at no extra cost. The modules did NOT come with the connecting hardware and severely slid apart. I had to go out and spend nearly $100 extra at a hardware store to buy the anti-slip rubbers for each foot. The only other complaint I have so far is that 2 staples have already fallen out of the underside onto our floor. This leads me to expect more to come out and eventually require me to re-staple the underside myself. What's more worrying is that we have a 1 year old running around and if they were to find a staple on the ground...... Well, I would bring up the last complaint with customer service but what actually lead me to write this review is everything leading up to the staple issue. When I received the 4/5 pieces and noticed there was no connecting hardware and I was downgraded from white glove delivery, I'd immediately emailed the salesperson I was dealing with the whole time. Up until the sale was completed, she would respond to my emails (and even text messages) at even the oddest hours of the evening (right up to midnight). I sent her my complaint email on December 13th 2021 and never heard back. Followed up on December 21st and didn't hear back. Followed up again on January 1st and didn't hear back. Followed up one last time on January 7th (this time I also cc'd their Canadian service email address) and got no response. So here I am with this review that I promised I would leave if I didn't hear back. This whole experience (plus reading all of the other negative reviews) has me scared about what will happen IF one of the modules ends up coming apart in one way or another and I ACTUALLY need customer support. NEVER EVER shop at Ashley, you are not saving money and getting okay build quality and the WORST post sales customer experience.

Beware of buying anything from Ashley HomeStore We purchased a Brand new bedroom Porter Series bedroom set, definitly not a cheap set. Ill be nice and start with the Dresser was perfect, came properly packaged in the original manufacturers box ... Now I'll go on to the headboard. That piece came in a kitchen table box, not properly packaged, scratches and dings from one end to the other, too many damages to post all pics. I wiped it with a white rag, it was completely filthy. My best guess this damaged headboard came from a corner in the warehouse and made it back into their inventory system when it shouldn't have. Now they keep trying to repair the damage, it was at their repair shop, came back and didn't even make it off the delivery truck, driver said it had sustained further damage.so back for a second repair.. All we want is a NEW headboard, which is what we paid for. Try to deal with this company is a complete joke, according to their terms and conditions any piece of furniture that comes damaged will not be replaced, only repaired. So here we are holding the bag on a piece of junk that could have been picked up at a damaged outlet at a far cheaper price that what we paid for it. Innitially I had to deal with their auto system which was difficult and glitchy, had to indicate on a picture where the damage was located and all that would come up was a picture of a couch, lol not sure how you show headboard damage sites on a pic of a couch. Ive dealt with so many customer service people on this, some nice, some not so nice. But the end result is always the same, according to their terms and conditions no replacement, only repair. So, my advise is purchase your furniture elsewhere, this company grabs your money and runs. Great customer service DOES NOT exist here.

Don't buy from here. Once they have your money that's all they care about. The brand new couch we received had a rip and they refused to fix it. Not worth spending your money on. Better to spend a little more with a better company who cares about their customers.

Never buying from Ashley again. We bought a well-reviewed bed, but had it break at the joints within a couple weeks. It was a fight with customer service to get them to fix it which took weeks. About a year later, the same issue happened again. It seems they use cheap tiny screws with particle board.

Extremely disappointment with our brand new bed frame because it makes terrible metallic squeaking sounds every time it is used. There is clearly a design flaw as the bed does not have wooden slats and instead just has 3 very thin metallic slats. I had also bought a matching dresser with the bed and now I am stuck with both. Equally disappointed in the customer service as they simply said "noise is not covered under warranty". I paid for the brand quality, I trusted in the Ashley brand name and I have totally been let down. And the brand doesn't even want to take any action on such a big design flaw. I don't understand how such a design can pass quality testing. The loud metallic squeaking occurs every time I sit on the bed, move even an inch on it, and get up from it. Basically I am not able to use the bed.