House Depot Home Services

Rating: 4.9 out of 5

House Depot Home Services reviews (383)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Feb 2018

    Light installation

    Quality installaio work. Easy to work with. Looking forward to having more work done soon.

    Answer from pro:

    Thank you very much for your extremely busy time, to make time to write us the review. God bless you for your kind less and generosity

    Reply created 8 Feb 2018
  • Review from Customer of House Depot Home Services
    Rating: 5 out of 5
    Review left on 30 Jan 2018

    Furnace Thermostat Fix

    Mark did a great job coming into my house today and fixing the thermostat and heating issue. When we bought the house, the thermostat was not in an ideal location (next to the door) and it over-heat all the bedrooms while the living room remained cold. We called Mark and him and his professional team came to my house and within a couple hours fixed the issue by relocating the thermostat in a more ideal location. They cleaned up after themselves and charged me a very reasonable rate. Highly recommended!

    Answer from pro:

    thank you very much for your kind review God bless you

    Reply created 8 Feb 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Jan 2018

    Quick & Cheerful Service

    Mark and James happened to be available and came over shortly after I called about the furnace humidifier. which hadn't been working. Mark diagnosed the problem (the transformer) and replaced it quickly. The service was both professional and personable. We couldn't have asked for better treatment.

    Answer from pro:

    Thank you very much for your kind review. we always try our best by providing our dear customers with honest and best services available. God bless you

    Reply created 30 Jan 2018
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 28 Jan 2018

    Fake business and reviews. Avoid at all costs.

    I must say all the "10 stars reviews" you can find about this business are fake and the business itself is fake. Just check the address of his "office". This person must be avoided at all costs. The technician in my case was called to disconnect the AC unit and move it away from the wall in order to do the nessessary repairs to the exterior wall. It is a very easy job for the licenced professional. For $200 he cut the gas pipe and disconnexted the AC. After his visit the furnace stopped working properly and wouldn't heat. I never had a problem with the furnace and AC since i bought them 2 years ago. I contacted this house depot guy again and told him what happened. He was very reluctant to come back to fix the issue, especially when i emphasized that the furnace wouldn't heat after his visit. Nevertheless, I asked him to come and check it. Reluctantly, he agreed to come. When he came I asked him to check everything outside where he was working earlier disconnecting the AC unit. He refused angrily and said it's not the reason the furnace doesn't work. He started disconnecting all the wires on the thermostat then went downstairs and started disconnecting all the wires inside my furnace. While he was doing that he kept complaining that everything was done wrong in my home and the furnace was installed in some illegal way. I told him that the furnace was installed by Direct Energy and ESA came to check everything once it was installed and i never had any problems untill he came earlier to disconnect the AC. He then asked about my nationality and then was mumbleding something about russians (I am Russian). Again, i told him that the problem must be somewhere where he did the job earlier, outside of the house. The furnace always worked fine untill his visit. He got angry and said he's leaving and demanded his pay. I told him there's nothing to pay for. All i had at that moment was the thermostat and the furnace with most wires disconnected, -10 C outside, 11 pm and the technician that was supposed to fix it saying he's leaving. I told him to get out. Next day i called another technician that was recommended by my friend. He connected all the wires back. He asked me: "Why would he disconnect all the wires?? Why dissassemble the thermostat??" He quickly found that the pressure checker was acting up and it didnt let the furnace heat. We went outside and found that the exhaust vent wasn't in a downflow position. As a result the water didn't go down the drain and accumulated inside the pipe. This caused the pressure checker to act up and stop furnace from heating. We positioned the exhaust vent in a downflow position and the furnace works perfectly now as it always did. Well. How the exhaust vent got moved is a mystery and why would the house depot guy even touch it? No one else ever touched it since it was installed. Nevertheless, it was such an easy fix. The visit of the house depot guy (when he came second time) was video recorded. Should i sue him?

    Answer from pro:

    Hi; i do not know this person by this name. however there was a person called George from mississauaga. i had told him before going to his house on the phone, it would cost $150 for service call. he agreed verbally on the phone. Then when i was there , before doing the job, explained to him, this amount of $150 is for service call only, meaning diagnosis cost, and fixing it may costs more depending on the part i need and the extra time i spend. i explained to him, sometimes i may not have the part, so fixing it may be postponed to another day till i get the part. he, George disagreed(although i had explained to him to go to his house, over 50Km, about the cost) refused, so i left the job site. i have not touched his job. I hope the homestars remove this bad review, as it hurts my business badly. sincerely mark

    Reply created 30 Jan 2018
  • Review from Betty Sung
    Rating: 5 out of 5
    Review left on 26 Jan 2018

    Stove Receptacle

    Our new stove was delivered and we noticed that the stove receptacle needed to be rotated in order for us to use. Mark answered our call and took care of it quickly and efficiently! 90 mins from my initial call, we’re done! Thank you Mark!!

    Answer from pro:

    Thank you. We know how annoying electrical problems can be, we want to reduce your headaches as quickly as possible so you can get on with a problem free life, at least as far as electrical issues are concerned.

    Reply created 20 Jun 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Jan 2018

    Bathroom light

    A very professional job done. Also thoroughly explained. Reinstalled bathroon light fixture. Thank you Mark!

    Answer from pro:

    Thank you very much for your kind review At Housedepot, we have a team of technicians which have different trade certifications. so when we go to a job site, we know all the codes from gas, refrigeration , electricals and all related control boards. I myself, mark, got another degree from BCIT, for vancouver, and electrical degree from the best university from england. so we have good understanding of all sort of control systems, as well as gas heating systems.

    Reply created 24 Jan 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jan 2018

    Fixed our furnace

    Mark did a wonderful job. Very efficient, reasonably priced, and our heat was quickly restored...

    Answer from pro:

    At Housedepot, we have a team of technicians which have different trade certifications. so when we go to a job site, we know all the codes from gas, refrigeration , electricals and all related control boards. I myself, mark, got another degree from BCIT, for vancouver, and electrical degree from the best university from england. so we have good understanding of all sort of control systems, as well as gas heating systems. god bless you and thank you very much for your kind review

    Reply created 24 Jan 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jan 2018

    Electric furnace

    Excellent service; very pleased. This was an older electrical furnace and they managed to repair it.

    Answer from pro:

    Thank you very much for your kind reviews, At housedepot, we have a team which are expert in electrical control and their working system, when it comes to a system like your electrical air handler.we are fully certified to work on those electrical components, no matter if the parts are not manufactured any more, we make them work like brand new

    Reply created 24 Jan 2018
  • Review from Dinesh Kumar Saran
    Rating: 5 out of 5
    Review left on 20 Jan 2018

    Best for Boiler Heating System

    Our boiler heating system, more than 20 years old were broken on Friday night, we called few companies, including Mark, from HouseDepot. His price was lowest. He and his crews installed a combi boiler, Noritz on Saturday morning and provided us with the heat by that night. Mark and his crew did a fabulous job by removing the existing boiler from the floor and removing all the 3” black pipe and other accessories belonging to the old unit. I highly recommend HouseDepot, and use their expertise in other fields such as electrical.

    Answer from pro:

    thank you very much for your kind review. we in housedepot try our best to accommodate our customers in the urgency of the job, especially when it comes to heating issues. fortunately at housedepot , our teams are fully licensed in multiple trades, so the our dear customers gets assurances all the jobs are done according to all the relevant codes from plumbing codes, electrical and gas codes

    Reply created 24 Jan 2018
  • Review from Michael
    Rating: 5 out of 5
    Review left on 14 Jan 2018

    Problem with circuit

    Mark came promptly and resolved the issue very quickly. He was also gracious enough to teach me a few things about wiring to do some small projects myself! Would definitely use again.

    Answer from pro:

    Thank you very much for writing us the reviews.Your positive feedback has great moral support to provide you, our dear customers, with the highest technical expertise for your house. you can reach us at www.housedepot.ca or www.housedepots.com god bless you

    Reply created 20 Jan 2018
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