Canadian Appliance Source

Rating: 4.4 out of 5

Canadian Appliance Source reviews (5184)

  • Review from Beth Henthorn
    Rating: 0 out of 5
    Review left on 6 Jul 2022

    I have been waiting since January for my dishwasher every month they say it's on back order

    I am in Ottawa and ordered a dishwasher in January and I'm still waiting for it. The only way to cancel is to contact the specific salesperson who sold it to me. Just forewarning anyone don't order from Canadian Appliance Source. Every month they say it's on back order. Total scummers

    Answer from pro:

    Dear customer, Thank you for your review. Please know that, unfortunately, there have been extensive delays with the production of a number of appliances due to manufacturing difficulties across North America. I do, however, apologize for the lack of communication regarding the delays. Kind regards, H.A CAS

    Reply created 7 Jul 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 6 Jul 2022

    Laundry tower and dishwasher purchase

    The representative was great when I chatted to discuss price and options. Delivery was on time, there was great communication and I knew exactly when they were going to arrive.

    Answer from pro:

    Dear customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service from all our team members. We hope you are enjoying your new appliances. Best regards, H.A CAS

    Reply created 7 Jul 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 5 Jul 2022

    Great selection, service and delivery

    Was in the market for a new refrigerator and gas range, and CAS had exactly what we wanted in stock, our customer service rep was extremely helpful in explaining our range of choices, and delivery was shockingly prompt (two days after purchase, delivery team actually arrived a few minutes ahead of schedule) and perfectly quick and efficient, and the appliances arrived in perfect shape. Great, great experience top to bottom.

    Answer from pro:

    Dear customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service from all our team members. We hope you are enjoying your new appliances. Best regards, H.A CAS

    Reply created 7 Jul 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 5 Jul 2022

    Laundry appliances

    Very professional and efficient people. Know their job and worked well together to take the old ones out and install the new ones. Very careful not to do any damage.

    Answer from pro:

    Dear customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service from all our team members. We hope you are enjoying your new appliances. Best regards, H.A CAS

    Reply created 7 Jul 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 0 out of 5
    Review left on 4 Jul 2022

    Canadian Applaince Source

    Bought a brand new range from them and 15 hours later no power was going to the oven and the burners took forever to heat up. I never got to use it at all. I complained right away to the store and they told me that they had to get the manufacturer to send a technician to diagnose it. I told them I really didnt want the stove now even if they fixed it as Im sure its poorly made and I didnt want to have to deal with it. I wanted a refund or an exchange to another range fron another manufactuer. They claim to have a 7 day refund and exchange policy but they also say they can refuse to honor it for whatever reason or no reason. This is a quote from their email and by the time I got it I had had the range for 2 days. "We are sorry for the issues you are experiencing with the unit. Upon review of your request to return/exchange your GE JCB860SKSS, please know that all functional issues need to be addressed by the manufacturer as they hold the first year manufacturer's warranty. " Stay away from this company as they are not credible.

    Answer from pro:

    Dear Customer, Thank you for your review. Please understand that CAS does not manufacture any of the appliances we sell and that all functional issues would be the responsibility of the manufacturer as they hold the warranty. As we are an authorized retailer, we will only take back defective products if authorized by the manufacturer. We sincerely apologize for the inconvenience. Kind regards, H.A CAS

    Reply created 5 Jul 2022
  • Review from shannon miller-caseley
    Rating: 4 out of 5
    Review left on 4 Jul 2022

    Chest Freezer

    Cas was good overall. The purchasing process was smooth and they were very helpful. The delivery service was also very smooth quick friendly and professional. The only area I had a bit if issue with was the delivery date, but that was due to the manufacturer and not cas.

    Answer from pro:

    Dear customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service from all our team members. We hope you are enjoying your new appliances. Best regards, H.A CAS

    Reply created 5 Jul 2022
  • Review from Murrayb Box
    Rating: 5 out of 5
    Review left on 3 Jul 2022

    New Induction Range

    Naved was great to deal with. He answered all of our questions regarding the range and competing models. The range was delivered on time and the delivery team was great. They removed the old stove and brought in the new one without any issues. Would gladly buy from CAS in the future.

    Answer from pro:

    Dear customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service from all our team members. We hope you are enjoying your new appliances. Best regards, H.A CAS

    Reply created 5 Jul 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Jul 2022

    Good price go with speed.

    When your cook leaves you, and you quickly have to find a new one. It's not going from store to store to find the best price. Simply queried the web. APPLIANCE CANADIANS. At the price, delivery in 48 hours. As if this purchase was the fastest and easiest directly from my armchair in front of my computer.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Jul 2022

    Excellence!

    We just bought our dream home and the entire CAS Team from purchase to delivery provided outstanding customer service. Thank you to Jeff, Paul and Andrew.

    Answer from pro:

    Dear customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service from all our team members. We hope you are enjoying your new appliances. Best regards, H.A CAS

    Reply created 4 Jul 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Jun 2022

    Great appliance retailer

    Great price, great service, great communication, quick courteous delivery. Finally a retailer who knows the value of good customer service. I would definitely recommend CAS.

    Answer from pro:

    Dear Customer, We're so grateful that you took the time to share your feedback with us! It's our pleasure to serve customers like you. We sincerely hope that you make the most of your new kitchen appliances. Have a wonderful day! CAS T.B

    Reply created 4 Jul 2022
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