Canadian Appliance Source

Rating: 4.4 out of 5

Canadian Appliance Source reviews (5184)

  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 16 Jun 2022

    replace washing machine

    Washing machine stopped near end of spin cycle & refused to restart. Suspect a transmission problem. Delivery personel were polite, effecient

    Answer from pro:

    Dear customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service from all our team members. We hope you are enjoying your new appliances. Best regards, H.A

    Reply created 17 Jun 2022
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 15 Jun 2022

    Worst Customer Service Experience

    This company is awful. Customer service doesn't exist. They are rude and will not help, instead they say I must speak with the salesperson who is on vacation! Insane! I placed an order for a washer/dryer last week and the delivery never happened. I called "Customer Support" and they said the delivery was cancelled by the sales rep, Harry. The order wasn't cancelled though, just the delivery so my card was charged! They said I would have to ask Harry why this happened, and he is on vacation. I asked to talk with a manager and they hung up on me. How could they cancel the delivery but not the order?? How could no one at CAS help me, only the specific sales person who isn't even working??

    Answer from pro:

    Dear Issac, Thank you for sharing your concerns with us. We sincerely apologize for the inconvenience caused by your order. Please note that in regards to any cancellation of an order, we would direct our customers to their respective sales representatives as they are the ones who can cancel or bring any changes to their orders. We apologize if this has not been communicated to you properly. Would you please take a moment to provide your order number to our After-Sales team at casreviews@caslp.ca so that we can address your concerns directly with those individuals involved? We apologize again for the lack of communication by our team members. Thank you, sincerely CAS T.B

    Reply created 16 Jun 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Jun 2022

    Wall oven and range hood

    Great customer service and pricing ,Delivery was on time . I Highly recommend using them and will definitely deal with them again

    Answer from pro:

    Dear Customer, Thank you for your feedback. We really appreciate you taking the time to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future! Thank you! CAS T.B

    Reply created 16 Jun 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 15 Jun 2022

    Dryer

    Purchase was quick and easy. Delivery guys were awesome, waited for me as I was running a bit late.

    Answer from pro:

    Dear customer, Thank you for taking the time to leave a feedback. Your feedback is important for us. It's our pleasure to serve customers like you. We sincerely hope that you make the most of your new kitchen appliances. Have a wonderful day! CAS T.B

    Reply created 16 Jun 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Jun 2022

    Laundry

    We were in desperate need of a new washer/dryer as our washing machine blew all of a sudden. They were 19 years old and I hated to see them go because nothing lasts that long anymore. We went to Canadian Appliance source and we dealt with Derek. He was very helpful in explaining newer features and recommended the best company for laundry machines. We purchased our items Sunday and thankfully they were able to deliver on Tuesday. The delivery team were awesome. They were professional, through and very careful with our home and our appliances. We paid extra for the full setup of both machines including all new hoses and attachments. It is worth the money. I highly recommend CAS at Burloak and the QEW. Thanks again for your service.

    Answer from pro:

    Dear customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service from all our team members. We hope you are enjoying your new appliances. Best regards, H.A

    Reply created 15 Jun 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 14 Jun 2022

    BBQ

    Great service and fast. Was able to order online with assistance on Sunday And got product on Tuesday. Timely updates through email and text.

    Answer from pro:

    Dear customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service from all our team members. We hope you are enjoying your new appliances. Best regards, H.A

    Reply created 14 Jun 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 14 Jun 2022

    Laundry room

    Easy quick no hassle purchase and delivery. All members of the team where courteous and helpful.

    Answer from pro:

    Dear Customer, Thank you for your kind review. We are pleased to learn of your purchase experience and look forward to assisting you again soon! Thank you kindly, SJ CAS

    Reply created 14 Jun 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 13 Jun 2022

    Fridge

    Order a fridge on line didnt see in person. Very happy with the fridge exactly as described. Very friendly delivery person.

    Answer from pro:

    Dear Customer, Thank you for taking the time to share your feedback. We are pleased to learn that you are satisfied with your product. Thank you for choosing CAS! Kindly, SJ CAS

    Reply created 14 Jun 2022
  • Review from David Skater
    Rating: 5 out of 5
    Review left on 13 Jun 2022

    Dishwasher and Washer Dryer

    Highly recommend Trenor at the Halifax store. He made sure all went smoothly as promised. Each item delivered separately (one week apart) and the delivery drivers were 1st class. Could not ask for a better experience.

    Answer from pro:

    Dear Customer, Thank you for your kind review. Customer satisfaction has always been our priority and we are very pleased to learn of your experience. Thank you for trusting CAS! Kindly, SJ CAS

    Reply created 14 Jun 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 0 out of 5
    Review left on 13 Jun 2022

    Worst Company. Never Recommended. Be careful

    Worst Company and customer service. NEVER buy from them. I ordered allmy appliances from them 2 years ago and Still have NOT received my refrigerator. I bought as package. Never recommend CAS

    Answer from pro:

    Dear customer, Thank you for your review. My apologies that your order has been affected by manufacturing delays Please know that, unfortunately, there have been extensive delays with the production of a number of appliances due to manufacturing difficulties across North America. If you can source your desired appliance elsewhere, please let us know and we will cancel your order and provide a full refund. Again my apologies for your delays. Kind regards, H.A CAS

    Reply created 14 Jun 2022
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