Canadian Appliance Source

Rating: 4.4 out of 5

Canadian Appliance Source reviews (5184)

  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 13 Jun 2022

    Great easy online ordering

    I ordered a ranger hood, which is not a common one and need to wait for back ordered. Great email notifications informing us updates of arrival.

    Answer from pro:

    Dear customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service from all our team members. We hope you are enjoying your new appliances. Best regards, H.A

    Reply created 14 Jun 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 3 out of 5
    Review left on 13 Jun 2022

    Promises??

    Excited at our purchase only to find out that the promise of all appliances being available wasn't the case. Then after being told the missing appliance had arrived it took five days for delivery. Some things just don't add up.

    Answer from pro:

    Dear customer, Thank you for your feedback. My apologies that your order has been affected by manufacturing delays. Kindly know that the delivery is carried out through a third-party company and the delivery depends on the regions and the ability to accommodate appliances. We sincerely apologize for the inconvenience,.,. Kind regards, H.A CAS

    Reply created 14 Jun 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jun 2022

    New appliances

    CAS had the exact dishwasher and washing machine I wanted and were available to deliver within a few days of ordering.

    Answer from pro:

    Dear customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service from all our team members. We hope you are enjoying your new appliances. Best regards, H.A

    Reply created 14 Jun 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jun 2022

    Appliances

    I purchased my appliances on line. The selection was outstanding and so was their service. I made an error in the choice of delivery date. Even though I made the changes last minute, they were very accommodating. The delivery was done on time, and the installation was completed as promissed.

    Answer from pro:

    Dear customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service from all our team members. We hope you are enjoying your new appliances. Best regards, H.A

    Reply created 14 Jun 2022
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 10 Jun 2022

    Awful Ethics

    Recently purchased a floor model thermadore dishwasher, panel ready. All parts for the panel were on the dishwasher when purchased at store and the salesman in Mississauga promised everything but the current panel would be delivered and promised it would be like new. When the dishwasher was delivered it was missing the panel assembly kit - the panel is a necessity to run the dishwasher properly. Assuming the store would be able to quickly order and send the parts at no cost ($58 including shipping when I called the manufacturer), CAS advised that there is an as-is policy with the dishwasher and they will not order the parts and I will have to pay. The salesman did not point out concerns with the as is policy and was quick to assure me everything would be there. Please note that all parts missing were on the assembly at time of purchase and the panel parts are required for proper dishwasher use. In my time following up with the parts request, I found the salesperson was quick to shove the problem off to the parts department and advised I needed to contact them on my own, the team is trying to avoid any costs by claiming that the panel may not have been on the washer in the store - all to save $58 and not pay a person who spent over $4300 at CAS over the past two months. Note - they did - after much questioning and argument advise they would provide a $20 credit which I ended up refusing and asked for the full amount. I will not work with Canadian appliance again or recommend them. Update - While Canadian appliance did reply to this review on another platform re-stating the as is policy - they failed to discuss the issue with the fact that all necessary pieces were on the model in store and their response does not align with their as-is policy. Regarding the delivery sign-off, when you have delivery teams unmasked - it makes the inspection quick when it arrived as you want to get them out the door and as a family with two very young children. Sorry CAS, but you failed hard here.

    Answer from pro:

    Dear customer, Thank you for your concerns. My apologies for your experience. Please note that your feedback has been shared with the management team at the location and will be addressed with all team members. Kind regards, H.A CAS

    Reply created 14 Jun 2022
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 10 Jun 2022

    Kitchen Renovation

    If I could roll back time would not ever set foot in this CAS Coquitlam store. Now I am paying back for that error with nothing but grief and headache. The sales guys appear to be helpful but its a move product and doesnt worry after that. Service is a joke at best, and thats being kind, save you money and frustration on a better place. If you want peace of mind and any assistance with any issues afterward save yourself the time and money and go somewhere else.

    Answer from pro:

    Dear customer, Thank you for your concerns. My apologies for your experience. Please note that your feedback has been shared with the management team at the location and will be addressed with all team members. Kind regards, H.A CAS

    Reply created 14 Jun 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 4 out of 5
    Review left on 10 Jun 2022

    Kitchen renovation

    We decided to redo our main floor, including the kitchen, I.e., cabinets, flooring, appliances, lighting, etc. We shopped for our appliances and CAS worked with us, giving us quality appliances at a good price.

    Answer from pro:

    Dear customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service from all our team members. We hope you are enjoying your new appliances. Best regards, H.A

    Reply created 10 Jun 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jun 2022

    Fridge

    My mothers fridge freezer died. I called snd spoke to Jeremy within a day I received a new fridge. The service was excellent. The delivery guys were awesome very friendly and careful in moving out the old fridge snd bringing in the new one. Older homes are somewhat difficult to move appliances snd furniture around. Ive already recommended your store to 2 other people. Excellent job!

    Answer from pro:

    Dear customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service from all our team members. We hope you are enjoying your new appliances. Best regards, H.A

    Reply created 10 Jun 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 8 Jun 2022

    Washer and dryer purchase and installation.

    Purchase was fast at the CAS store and they had inventory so delivery was quick. The delivery and installation went very smoothly.

    Answer from pro:

    Dear customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service from all our team members. We hope you are enjoying your new appliances. Best regards, H.A

    Reply created 8 Jun 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 8 Jun 2022

    Stack washer dryer

    Dealt with a knowledgeable and pleasant sale person Chris. The two delivery men were wonderful, careful and pleasant. Thank you for an all round pleasant experience.

    Answer from pro:

    Dear customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service from all our team members. We hope you are enjoying your new appliances. Best regards, H.A

    Reply created 8 Jun 2022
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