Canadian Appliance Source reviews (5184)

Good people delivered a good product on a Good Friday. Have a good day everyone.

I recently had an extremely disappointing experience with Canadian Appliance Source (CAS) and I want to share it to warn others. We purchased a fridge from the Vaughan showroom with specific instructions about the tight space we had. The salesperson assured us that the fridge would fit. However, after delivery, we discovered that while it fit the space, we couldnt open the door because it required an additional 2.5 inches of clearancesomething the salesperson failed to mention. The customer service experience only made things worse. After realizing the issue, we attempted to contact CAS to resolve it. The only way to reach their after-sales team was through a web form, and even after multiple attempts, it took a full week to get a response. During that time, we were without a functioning fridge. When I tried calling, no one would speak to me directly, and I was repeatedly told I couldnt be connected to the person who could help. In the end, CAS offered to exchange the fridge but insisted on a 25% restocking fee and additional delivery chargesdespite the fact that the mistake was due to their staffs lack of knowledge. CAS boasts about its "exemplary" customer service and knowledgeable staff on its website, but my experience was far from that. There was zero accountability for their sales teams error, and the entire process was unnecessarily frustrating. We ultimately chose to find another solution and will never do business with CAS again. If youre considering purchasing from them, be prepared for poor customer support after the sale.

Amazing service in the store at Oakville/Burlington and a great delivery and installation services, they deliver it on time.

2nd service people were friendly and helpful Will recommend this place for my family and friends

Great experience helpfull and knowledgeable staff. Easy experience thanks. Excellent delivery people most helpful and polite

Excellent customer service from engagement with sales associate through delivery and customer care. I would definitely come back and make purchases and recommend you try CAS Markham out

Fridge died. Very happy w the purchase over the phone. The delivery was amazing Great service

Our cottage burned down and we needed to buy all new appliances and washer and dryer. Najeem at the Scarborough store was amazing help. It was a pleasure to work with him.

Delivered a new fridge great customer service! They were very friendly and even took away our old fridge

They deliver prompt and as discuss. The delivery guys were friendly and professional. The item was checked before carrying it inside and then after it was plug in.