Canadian Appliance Source

Rating: 4.4 out of 5

Canadian Appliance Source reviews (5184)

  • Review from Hugo Machefer
    Rating: 4 out of 5
    Review left on 12 Nov 2021

    Washing machine

    Great service Prompt reaction People Nice over the phone and useful chats Efficient communication Good follow up Over the phone and by email and by SMS also Rapid delivery Fast installation Matérial opérationnel and functiinal Good products right quality Ni défaut no caveat

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are pleased to hear the great experience you received from both our sales and delivery team. We appreciate your kind words. Kind regards CAS M D

    Reply created 12 Nov 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 4 out of 5
    Review left on 11 Nov 2021

    Fridge

    The delivery persons were very helpful and had a pleasant smile which made me feel relax and safe I would definitely recommend their services. They were on and out very quickly which was great.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are pleased to hear the great delivery service you received from our team. We would be happy to share your feedback. Kind regards CAS M D

    Reply created 12 Nov 2021
  • Review from Ivan Golletz
    Rating: 5 out of 5
    Review left on 11 Nov 2021

    refrigerator

    We were in need of a new refrigerator . We did our homework on other stores in our area and found what we were looking for at CAS. The quality of the selection and features were great (lG) . The sales person was very helpful in the price of the frig, and the extended warranty . He was very helpful to make sure that we received our purchase on the date that was agreed upon. We felt very lucky to receive out purchase as we know there is a quite a wait period in these trying times.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are pleased to hear that CAS was able to assist you with selecting your new appliance. We are pleased to hear you had great experience with our sales team. Kind regards CAS M D

    Reply created 12 Nov 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 11 Nov 2021

    Excellent service and availability

    We order our appliances and within 48hrs they were shipped and received. Sales process was easy and straightforward and delivery as well. During Covid times the wait is usually longer. CAS was able to meet our need and we would certainly use them for next time.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are pleased to hear your order was delivered within 48 hours of purchase. We appreciate your kind words and look forward to assisting you again in the near future. Kind regards CAS M D

    Reply created 12 Nov 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 11 Nov 2021

    Laundry centre installation

    Two delivery and installation experts were extremely friendly and helpful. They took the time to explain the parts, even drew a diagram for me! Would definitely recommend this company to anyone.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are pleased to hear of the great experience you received from our sales and delivery team. We appreciate your kind words regarding your experience and look forward to assisting you again in the near future. Kind regards CAS

    Reply created 12 Nov 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 4 out of 5
    Review left on 10 Nov 2021

    Wall mounted dryer

    The sales person sold me the Laundry Accessories for steam connection for the wall mounted dryer, something that was not need, without properly explaining the application details. While the delivery and installation was SUPERB. The driver did the installation by himself with his assistant and he was knowledgeable, experienced, polite and courthouse.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are pleased to hear of the great experience you received from our sales and delivery team. We appreciate your kind words regarding your experience and look forward to assisting you again in the near future. Kind regards CAS

    Reply created 11 Nov 2021
  • Review from Terry Smith
    Rating: 5 out of 5
    Review left on 9 Nov 2021

    Samsung Washing Machine delivery and insatllation

    Our 15 yr old washing machine died this weekend. After shopping around online we settled on a new Samsung machine from CAS Mississauga, which we purchased at noon on Monday. By 11am the next day, the machine was delivered and installed, the old one was removed and the site, impeccably clean. The service people, Ehad in Sales and Ackeem in delivery were outstanding.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are pleased to hear of the great experience you received from our sales and delivery team. We appreciate you kind words regarding your experience and look forward to assisting you again in the near future. Kind regards CAS M D

    Reply created 9 Nov 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Nov 2021

    Washing machine

    Excellent service from sales prople to delivery service. Good prices and great commmunication. My item was in stock and available for delivery immediately. Next time I need an appliance I will not hesitate to go back to CAS.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are pleased to hear the great experience you received from our sales and delivery team. We look forward to assisting you again in the near future. Kind regards CAS M D

    Reply created 10 Nov 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 0 out of 5
    Review left on 8 Nov 2021

    Effectively “no returns” policy

    CAS sold me a wine fridge that won’t hold wine (Silhouette SWC057D1BSS); And then refused to refund or replace the fridge because I attempted to put wine in it. I ordered the Silhouette SWC057D1BSS by phone. The fridge was delivered; the delivery guys unboxed the fridge and took away the packaging. I plugged in the fridge and put a couple dozen bottles in the fridge. I realized quickly that the shelves are not tall enough to open and close while holding many, if not most bottle types. The shelves will work with straight sided Sauv Blanc type bottles, but don’t fit rounded Pinot, Chardonnay, sparkling, etc. CAS won’t refund my purchase because they deem I’ve used the fridge by putting wine in the fridge. I had to it wine in the fridge to find out that it doesn’t hold wine effectively. Moreover, CAS requested photos of the issue…which of course I could do without putting wine in there for the photo. Effectively, CAS has no return policy. And should be avoided as an online or over the phone retailer. I’ll never order another appliance from CAS, and would recommend they be avoided.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We regret to hear you are not satisfied with your experience at CAS. As per our returns and exchanges policy CAS are unable to take back appliances that have been used or installed. We sincerely apologize for the inconvenience this has caused. Kind regards CAS M D

    Reply created 10 Nov 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Nov 2021

    Appliance purchase

    Very easy purchase.....Fast and efficient. The delivery people were great... Fast and safe. My beautiful range showed up right on time without a scratch. I would recommend CAS to anybody.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are pleased to hear you were not satisfied with your delivery experience and are pleased with your new appliance. We look forward to assisting you again in the near future. Kind regards CAS M D

    Reply created 10 Nov 2021
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