Unfortunately, our Unitized washer/dryer died last week. I shopped at all the big box retailers and found their delivery charges to be ridiculous and their prices to all be the same. There was also a wait of up to 6 weeks for the order to be delivered!
While searching for appliance stores on Google, I came across CAS. On their website, I was able to chat with a real salesperson at 10pm who gave me a great deal on the unit I was interested in, AND waived the delivery and removal charges. I placed my order and paid all through chat.
I was shocked to learn that the unit that I had ordered on Monday, would be delivered on Thursday of the same week!
The delivery service provides a tracking website to view the status of the delivery on the day of the order and they arrived right on time. They were friendly and courteous throughout the transaction.
To be honest, I kept waiting for something to go wrong, or for there to be a catastrophe (as there always is when ordering from Home Depot or Lowes). There were absolutely no issues with purchase or delivery at all.
After the machine was installed, I removed the stickers and noticed a small dent under a sticker (not CAS' fault). I chatted again on their website and was told they would send my issue to the manufacturer right away. The agent apologized for the issue and is keeping in touch while we wait for contact from GE.
I could not be happier with CAS, and I have already begun to tell my family and friends about the great service I have received. I will definitely be buying my appliances from CAS in the future!
Thank you so much.
Christopher Rogers
