Canadian Appliance Source

Rating: 4.4 out of 5

Canadian Appliance Source reviews (5184)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Feb 2021

    Product Availability & Service

    I called a few places and CAS provided quick responses, pricing and availability. My sales rep., Nina, always returned my call quickly. I did not have to wait hours for a callback which is important for me. I also liked the detailed website as it also shows details, reviews and availability. This is important during these times when you can not see product in person. Delivery details were automated and they showed up within the window given.

    Answer from pro:

    Thank you for taking the time to share your feedback. We're happy to hear that our Sales Team got back to you quickly and our website was easy to navigate what products we have readily available on hand. Thank you for choosing CAS! Kind Regards, CAS

    Reply created 3 Mar 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 16 Feb 2021

    Flexible and Easy

    Order was right within the specified time frame with professional and careful delivery service. On the purchasing side, the sales associates were very helpful and very accommodating with all the minor changes I required before and after the order was finalized.

    Answer from pro:

    Thank you for your review. We're happy to hear that you had a pleasant purchasing experience with us here at CAS. We hope to see you again soon! Kind Regards, CAS

    Reply created 3 Mar 2021
  • Review from Cherilyn Neskovski
    Rating: 5 out of 5
    Review left on 16 Feb 2021

    Great service

    Very happy with my experience with Canadian Appliance Source. Delivery was fast and professional. I appreciate the ability to monitor my order online, as well as track the delivery itself. Very accurate.

    Answer from pro:

    Thank you for taking the time to share your experience. We're so happy to hear that your order was delivered in a timely fashion. Thank you for choosing CAS! Kind Regards, CAS

    Reply created 3 Mar 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Feb 2021

    All Whirlpool Appliances

    I had a great personable salesman named Dave Horca. He had lots of patience with me, went through all the information and questions thoroughly with me. I never felt rushed and was very impressed with all the attention to detail. Anyone can feel comfortable with Dave with his experience and knowledge of products. I really appreciate all his help in getting everything to me as timely as possible during the pandemic.

    Answer from pro:

    Dear Customer, Thank you for your kind words. We have shared your feedback with our Sales Team who would be happy to know that you received your order in a timely fashion. Thank you for your business and we hope to see you again soon! Kind Regards, CAS

    Reply created 3 Mar 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 12 Feb 2021

    Good Prices Fast Delivery

    I had a very good service from sales rep Fredi Tasciyan and probably the best price in Montreal for my LG dryer. Delivery service was fast and efficient. The only issue I've had was with the automated telephone call for the delivery. The message in French is totally unintelligible but they also send an email with the date and time for the delivery so I got the correct info this way.

    Answer from pro:

    Thank you for your feedback. We are delighted to hear that your shopping experience with us was so positive. Please know that we have shared your feedback concerning our automated pre-call with our delivery company. Kind Regards, CAS

    Reply created 3 Mar 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Feb 2021

    Quick and Friendly

    Excellent service and communication from start to finish. We've really happy with the quality and the price of the product. We would highly recommend the company and staff to anyone. Thanks!

    Answer from pro:

    Thank you for taking the time to share your experience. We're so happy to hear that your overall purchase experience was satisfactory. Thank you for choosing CAS! Kind Regards, CAS

    Reply created 3 Mar 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 12 Feb 2021

    New refrigerators

    I just purchased 2 refrigerators from Canadian appliance services. The service was amazing. They delivered ahead of the projected delivery date. The salesman Tom Tahmasebi was courteous, patient and clear in helping us choose the right appliances for us. The delivery gentlemen were most polite and friendly. I highly recommend using this company in the future

    Answer from pro:

    Thank you for your review. Please know that we have shared your kind words with our Sales Team. We're happy to hear that we were able to find the right appliances for you. Thank you for choosing CAS and we hope to see you again soon! Kind Regards, CAS

    Reply created 3 Mar 2021
  • Review from Josh Wannamaker
    Rating: 0 out of 5
    Review left on 11 Feb 2021

    No Support Once They Have Your Money

    I purchased a new washing set with the longest extended warranty. The dryer was dead on arrival. They refuse to exchange the unit even though it was never used. They are leaving me to deal with Samsung and a warranty claim. I will be at least 3 weeks without laundry. I'll have just paid full price for a refurbished unit that I had to wait 3 weeks or longer for.

    Answer from pro:

    Thank you for your review. We regret to hear that your Samsung dryer has a functional issue. Please understand that CAS is an authorized retailer, and we receive all of the appliances we sell directly from the manufacturer in their original packaging. The packaging is not removed until the appliance is presented to our customers. Therefore, CAS does not perform Quality Control testing on any of the appliances we sell. This is done by the manufacturer during the production process. As such, there are times that an appliance may experience functional issues shortly after purchase and as it is a functional issue, it falls under the manufacturer's warranty. In cases like this, the manufacturer provides CAS with very specific guidelines on how to proceed. This will almost always include having the manufacturer send out a technician to assess the appliance. The technician's report is provided to the manufacturer who then determines whether or not they feel as though the appliance can be repaired or would need to be replaced. Would you please kindly contact our Reviews Team at casreviews@caslp.ca to provide your order number so that we can address your concerns directly? Kind Regards, CAS

    Reply created 4 Mar 2021
  • Review from Jerome Chan
    Rating: 5 out of 5
    Review left on 11 Feb 2021

    Home appliances

    Great communication right from the start. They delivered the oven the next day. Very sincere and helpful through the virtual shopping process. It is my first time buying from them and very glad I did.

    Answer from pro:

    Thank you for your review. We're happy to see that our Sales Team was able to communicate all aspects of your order from start to finish. Thank you for making the decision to use us as your appliance retailer and we hope to see you in the coming future. Kind regards, CAS

    Reply created 4 Mar 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Feb 2021

    Haier Fridge and Samsung Confection range

    Absolutely amazing in store and telephone service. Can beat the delivery service. They delivered my stove in a week. The delivery man plugged it in for me. We looked over everything to make sure no damage. couldn’t be happier. My fridge is amazing.

    Answer from pro:

    Thank you for your kind words. We will make sure to pass on your feedback to our Sales Team who will be happy to hear your stove was delivered safe and in working order. Thank you for choosing CAS and we hope to see you again soon! Kind regards, CAS

    Reply created 4 Mar 2021
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