Our fridge broke down and we needed a new one ASAP because we were hosting a number of out of town friends and relatives for an event. Canadian Appliance provided friendly and helpful service by phone because I did not have time to visit their showroom, and the website, while informative, could not answer my questions. The model I chose was not immediately available but was promised to arrive in '1-2 weeks'. Two weeks later to the day, I got a phone call to say that the fridge had reached Toronto. So far it is working well.